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“First time stay, will stay again and recommend” 4 of 5 bubbles
Review of Mercure London Staines-upon-Thames Hotel

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Mercure London Staines-upon-Thames Hotel
Ranked #2 of 5 Hotels in Staines
Rotherham, S. Yorks
Level Contributor
29 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
“First time stay, will stay again and recommend”
4 of 5 bubbles Reviewed October 28, 2013

We booked this hotel as part of a Thorpe Park deal for their Halloween events this weekend just passed, I have to say what a pleasant surprise we had when we arrived... The hotel is easy to find, is presented very well from the outside and very modern and stylish with a french twist on the inside, decor was very good and clean in all public areas.

The bar and restaurant have an amazing riverside view, with outdoor terrace for the summer months. Check-in was swift and easy, we arrived at 9am to collect our Theme Park tickets and was told our room was ready too, which was great considering officially checkin is at 11am, we were able to freshen up before heading out. Staff were very pleasant throughout our stay.

We were given room 004, which was a free upgrade to a premium room because I requested a River view from the window, which was a lovely suprise indeed. The room was large, clean and airy with the same chic decor as the rest of the hotel, being a premium room we had a Nespresso machine, mini-bar and other creature comforts. The view was amazing from the double door window which could be opened onto a grassy area right in front of the river. We had a lovely nights sleep after a very busy day at Thorpe Park.

In the morning we had breakfast in the Restaurant, which was a good buffet selection of fruit, pastries, continental and full english, we had the Full English which was very well cooked. Checkout was 12noon but we left early for the long drive back up to Yorkshire.

If there was any criticism at all, it would be with the car park, which was free but on the small side compared to the hotel, but there is a public paid car park right next door, or free parking on pleasant residential streets just a short walk away.

All in all a lovely hotel which I would recommend to anyone wishing to stay in the Heathrow area, it is close by to all the local attractions too.

Room Tip: request a riverside view room, we got a free upgrade.
See more room tips
  • Stayed October 2013, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Raiders82
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MercureThamesLodge, General Manager at Mercure London Staines-upon-Thames Hotel, responded to this review, October 29, 2013
Thank you very much for your kind review. It is much appreciated and I can assure you that my team will be delighted to hear that you enjoyed your stay.

I look forward to welcoming you back again very soon.

Kind regards,

Jogchum Slof
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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661 reviews from our community

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Rating summary
  • Location
    4 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    3.5 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    3.5 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (165)
Date | Rating
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  • Dutch first
  • English first
  • French first
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English first
Birmingham UK
Level Contributor
72 reviews
29 hotel reviews
common_n_hotel_reviews_1bd8 73 helpful votes
4 of 5 bubbles Reviewed October 27, 2013 via mobile

We use this hotel when visiting Thorpe Park. Ideal location for the park and Staines town centre is within walking distance. The hotel is decent, quiet but some rooms are dated. Superb for what we needed it for and will be back.

Stayed October 2013, traveled with friends
Helpful?
Thank TravellersDandD
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MercureThamesLodge, General Manager at Mercure London Staines-upon-Thames Hotel, responded to this review, October 28, 2013
Thank you for taking the time to write a review. I am delighted that you enjoyed your visit.
I look forward to seeing you again in the near future.

Kind regards,

Jogchum Slof
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Level Contributor
78 reviews
40 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
4 of 5 bubbles Reviewed October 26, 2013 via mobile

Staff always polite friendly and helpful. We stay here twice a year for business purposes and I love this little friendly gem of a hotel where the staff really do make you feel welcome. Rooms clean , very spacious (love room 24) and well equipped with little touches. Breakfast is excellent

Stayed October 2013, traveled on business
Helpful?
Thank Luckykins
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MercureThamesLodge, General Manager at Mercure London Staines-upon-Thames Hotel, responded to this review, October 27, 2013
Thank you for taking the time to write a review. I am delighted that you enjoyed your visit. I look forward to seeing you again in the near future.

Kind regards,

Jogchum Slof
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Level Contributor
21 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
4 of 5 bubbles Reviewed October 26, 2013

Recently stayed here for 2 nights on business and found the hotel and staff to be very good. Was upgraded to a river view room with balcony and found this to be very good, very quiet, and with all the usual facilities but with the added attraction of a lovely view of the Thames. The breakfast was also very good with lots of choice and the staff were very friendly and efficient. Would certainly recommend this hotel for anyone attending Staines on business.

  • Stayed October 2013, traveled on business
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank steco100
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MercureThamesLodge, General Manager at Mercure London Staines-upon-Thames Hotel, responded to this review, October 27, 2013
Thank you very much for your review, I am delighted that you enjoyed your visit to the Mercure London Staines.
I look forward to welcoming you back again soon.

Kind regards,

Jogchum Slof
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Canberra, Australian Capital Territory, Australia
Level Contributor
54 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 45 helpful votes
4 of 5 bubbles Reviewed October 25, 2013

We stayed here by chance because we got snowed in at Heathrow. We were lucky they had rooms available as we would have been stuck sleeping on the floor at the airport with THOUSANDS of other people. It was a decent sized room and was nice and clean. We ate dinner in the restaurant and it had a beautiful view of the River Thames with the snow all over everything outside - it was quite picturesque. We were pleasantly surprised with this hotel because we weren't expecting much from it. We caught a bus from the airport and it was very easy to find, a 2 minute walk to the right of where the bus drops you off.

  • Stayed January 2013, traveled as a couple
    • 4 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank Donna M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MercureThamesLodge, General Manager at Mercure London Staines-upon-Thames Hotel, responded to this review, October 27, 2013
Thanks for your review. I am glad you had a good stay with us.

See you on your next trip hopefully!

Kind regards,

Jogchum Slof
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed October 22, 2013

Not one to normally leave reviews or feedback on here, but our stay merited this review.

We originally booked the stay through Thorpe Park as part of a package deal. We were offered a number of options, but as it was our first wedding anniversary and this hotel was located on the river we opted for it without reading the reviews and extremely happy with how it turned out.

We spent a rather soggy day at Thorpe Park before arriving at the hotel in the early evening ready to check in. We were met by a friendly gentleman who assisted us with our check in, he asked us how our day had been and offered us further assistance with our luggage before directing us to our room.

We had contacted the hotel prior to arrival confirming that we were celebrating our anniversary and to query the parking facilities, happy to report that we managed to park in the hotel car park free of charge with no problem at all and the room was a pleasant surprise.

We stayed in the 'Robert De Vere' room, which was a very spacious room with a large bathroom and a balcony overlooking the Thames, nice surprise and helped to rescue what had been a disappointing day at Thorpe Park. The bed was comfy and considering the hotel is located so close to the railway and Heathrow flight path we experienced a great night’s sleep.

The buffet breakfast was also extremely enjoyable. You had a choice of cereals, yoghurt, pastry and cooked breakfast, the latter topped up with freshly hot cooked food throughout the morning. A great stay and we would definitely return again in the future, we may just visit Thorpe Park in the week rather than a busy weekend.

Room Tip: Robert De Vere room is possibly the best room at the hotel and comes with a balcony overlooking the...
See more room tips
  • Stayed October 2013, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Anthony B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MercureThamesLodge, General Manager at Mercure London Staines-upon-Thames Hotel, responded to this review, October 23, 2013
Thank you for taking the time to write a review.

I am delighted that you enjoyed your visit. I look forward to seeing you again in the near future.

Kind regards,

Jogchum Slof
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Augsburg, Germany
Level Contributor
29 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
5 of 5 bubbles Reviewed October 19, 2013

A typical English-style hotel, but combining quiet and centrally-located rooms, spacious, very clean rooms and excellent service. Ideally located next to Thames, in Staines, near Egham and the Royal Holloway University of London (where is was working), it provides easy access to both RHUL and the city centre of London (direct access to London Waterloo with no train changes). The city provides several options for food, drink and shopping and the picturesque, rear garden of the hotel (if the weather is nice) can really make a romantic evening (with the company of 'home-made' mojitos).
The price was really competitive, the rooms daily cleaned, free wifi all over the hotel area, and reasonable prices for everything from the bar (food and drinks).
Overall: highly recommended.

  • Stayed July 2013, traveled on business
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Thanos D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MercureThamesLodge, General Manager at Mercure London Staines-upon-Thames Hotel, responded to this review, October 23, 2013
Thanks for your review. I am glad you had a good stay with us.

See you on your next trip hopefully!

Kind regards,

Jogchum Slof
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Mercure London Staines-upon-Thames Hotel

Property: Mercure London Staines-upon-Thames Hotel
Address: Thames Street, Staines TW18 4SJ, England
Location: United Kingdom > England > Surrey > Staines
Amenities:
Bar / Lounge Business Center with Internet Access Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
Ranked #2 of 5 Hotels in Staines
Price Range (Based on Average Rates): $
Hotel Class:3 star — Mercure London Staines-upon-Thames Hotel 3*
Number of rooms: 88
Official Description (provided by the hotel):
Set on the River Thames, this town centre hotel offers 79 en suite bedrooms. Only 3 miles to Thorpe Park and 12 miles to Heathrow with easy connections to Central London, Twickenham and Windsor. The restaurant & terrace bar offer a panoramic view of the river. . Easy access via the M25, with free parking (30 spaces) & free mooring. Free use of our local leisure centre (Gym, indoor pool & Jacuzzi) ... more   less 
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Also Known As:
Mercure Thames Lodge Staines Hotel Staines
Mercure Thames Hotel Staines
Accor Thames Hotel Staines

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