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Mercure London Staines-upon-Thames Hotel
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Reviews (764)
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All reviewsthorpe parkmini fridgea river view roombuffet breakfastbus stationan upgradetown centreground floortheme parkwedding receptionlovely hotelfree parkingstayed here for one nightstaines upon thameslots of choicelovely roomfull english
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Reviewed March 11, 2013

Eleven of us stayed here over the last weekend - to save travelling after a wedding.

Clean, friendly, functional - no issues.

One shower jammed on, but was sorted by the friendly staff within minutes (these things happen). -

If you need to stay in this are, this is a low cost option in clean surroundings. Congratulations to all the staff, they all seemed proud of their establishment.

Thy really need to update their photos on their website. It looks like a dump in the pictures. A dump it most definitely is not! Do yourselves some justice and sell yourselves.

Thank you to everyone there!

Room Tip: Ask for a river view if you don't like traffic noise although even though I had a front room, the noise was barely audible.
  • Stayed: March 2013, traveled with friends
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Thank antony b
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MercureThamesLodge, General Manager at Mercure London Staines-upon-Thames Hotel, responded to this reviewResponded March 14, 2013

Many thanks for your kind comments, it's always great to hear some positive feedback about the hotel and I will make sure that this passed on to the rest of the team!
I hope to able to welcoming you back to the Thames Lodge Hotel in the near future.

Kind regards

Jogchum Slof
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed February 8, 2013

  • Stayed: February 2013, traveled solo
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This review is the subjective opinion of an individual traveler and not of TripAdvisor LLC nor of its partners.
MercureThamesLodge, General Manager at Mercure London Staines-upon-Thames Hotel, responded to this reviewResponded February 10, 2013

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC nor of its partners.
Reviewed February 7, 2013

We stayed overnight recently and thought the hotel was comfortable and clean with good facilities. Although a wedding reception in the ground floor dining room went on until after mid-night, and our room was on the ground floor, we were not disturbed in any way. The reception staff were courteous and helpful. Our only complaint would be the parking provision which is woefully inadequate. A large public car park immediately adjacent is not satisfactory as payment has to be made up to mid-night and then another payment has to be made at 8 am. Surely the hotel can come to some arrangement with the local council to rent spaces in the public car park that can be used by guests

  • Stayed: February 2013, traveled with family
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Thank balconysitter
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MercureThamesLodge, General Manager at Mercure London Staines-upon-Thames Hotel, responded to this reviewResponded February 8, 2013

Many thanks for your kind comments, it's always great to hear some positive feedback about the hotel and I will make sure that this passed on to the rest of the team!
I hope to able to welcoming you back to the Thames Lodge Hotel in the near future.

Kind regards

Jogchum Slof
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed February 1, 2013

We stayed in the family room after a family wedding. The room was big enough for a travel cot and playmat. Staff were helpfull and i cant fault the breakfast buffet to start your day. bed was comfy and clean..... Will be staying again soon.

  • Stayed: December 2012
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Thank cardiffcockney
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MercureThamesLodge, General Manager at Mercure London Staines-upon-Thames Hotel, responded to this reviewResponded February 2, 2013

Many thanks for your kind comments, it's always great to hear some positive feedback about the hotel and I will make sure that this passed on to the rest of the team!
I hope to able to welcoming you back to the Thames Lodge Hotel in the near future.

Kind regards

Jogchum Slof
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed January 17, 2013

We recently had our wedding reception at the Thames Lodge. The staff were wonderful throughout, both in the planning and on the day itself. It is a nice venue with photo opportunities on the riverbank, but it is the quality of service, and the friendliness of the staff that raised this up to an excellent rating.

Food and room quality are consistently high, and the restaraunt which is where the events, including are reception, are held has nice views straight out onto the river.

I would recommend this venue for that special event without any hesitation.

Room Tip: Look for a room on the river side. Rooms on other side face road. You may want to avoid a ground floor room as these can have windows straight onto carpark or other public areas.
  • Stayed: December 2012, traveled with family
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Thank Jonathan P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MercureThamesLodge, General Manager at Mercure London Staines-upon-Thames Hotel, responded to this reviewResponded January 28, 2013

Many thanks for your kind comments, it's always great to hear some positive feedback about the hotel and I will make sure that this passed on to the rest of the team!
I hope to able to welcoming you back to the Thames Lodge Hotel in the near future.

Kind regards

Jogchum Slof
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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