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“Lovely!”
Review of The Swan Hotel

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The Swan Hotel
Ranked #2 of 5 Hotels in Staines
uk
Level 4 Contributor
32 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
“Lovely!”
Reviewed February 25, 2014 via mobile

Had a really nice stay here. River location is beautiful and it's a short walk into the town centre. Room lovely and comfortable bed. Staff v helpful. Good breakfast. Would recommend. So much nicer than staying in an impersonal travelodge.

Stayed February 2014, traveled as a couple
Helpful?
Thank loulots
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
swanmanagment, Manager at The Swan Hotel, responded to this review, March 4, 2014
Thank you for your knid words about the Swan,I do hope to see you again soon
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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429 reviews from our community

Traveler rating
    170
    132
    66
    31
    30
See reviews for
80
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85
Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (73)
Date | Rating
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • German first
  • Russian first
  • Spanish first
  • Any
English first
Addlestone, United Kingdom
Level 2 Contributor
5 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed February 23, 2014

We regularly enjoy lunch at the Swan. The restaurant is comfortable, the staff are friendly, service is good and the atmosphere is relaxed. The menu varies with fish and chips always a good choice. Look forward to our next visit.

  • Stayed December 2013, traveled as a couple
    • Value
    • Location
    • Service
Review collected in partnership with this hotel

Helpful?
Thank Grace493
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
swanmanagment, Manager at The Swan Hotel, responded to this review, March 4, 2014
I'm glad you enjoy our food here at the Swan, we hope to see you again soon
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Ashford, United Kingdom
Level 1 Contributor
3 reviews
3 hotel reviews
Reviewed February 20, 2014

This was my second visit to the restaurant and was over 2 years ago. I did not stay at the hotel. The food was very disappointing. My venison casserole was mostly dumplings and potatoes with only 2 pieces of meat. When I complained the Chef came out to the table and told me that I should have had another dumpling! My friend had Welsh rarebit as a starter which comprised a few pieces of sliced toast and a pot of melted cheese. Although the dishes sounded nice we found them to be less than satisfactory.

Stayed March 2013, traveled with friends
Review collected in partnership with this hotel

Helpful?
Thank carvellchris
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Alessandro C, General Manager at The Swan Hotel, responded to this review, August 10, 2016
Many thanks for your review, and your feedback.

Regards

Alessandro
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Egham, United Kingdom
Level 3 Contributor
16 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed February 20, 2014

We have visited the Swan quite a few times during the past year and if you like a well kept pint of beer this is probably the best in the Staines area. Not the cheapest but I have yet to have a duff pint, the guest Fullers beer makes a welcome change and the staff are always easy to talk to. Have eaten in the riverside restaurant a couple of times. The food is always well presented but the service can vary if the place is busy.

  • Stayed January 2014, traveled with friends
    • Value
    • Service
Review collected in partnership with this hotel

Helpful?
Thank Dorian M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Alessandro C, General Manager at The Swan Hotel, responded to this review, August 10, 2016
Many thanks for your review, and your feedback.

Regards

Alessandro
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Staines, United Kingdom
1 review
Reviewed February 20, 2014

The Swan is a lovely pub, great views of the river and a cosy intimate atmosphere inside. Bar staff are good, friendly and efficient. BUT the food is very overpriced, small portions and a less than inspired menu, to put it politely. If you are veggy, forget it. You are lucky to get a choice of 2 pasta based dishes in a cereal bowl worth no more than £5 if that. I have visited the Swan many times because it is local and an easy place to meet friends but always the food is a let down, standard stuff like sausage are off the menu, desert brownies frozen solid. Last night we had moules and clams with rustic bread at £11. This was not in a deep bowl, swimming with watery sauce, not a clam in sight and no bread. The rustic bread arrived (after asking) 4 x 1/2 pieces of supermarket sliced. One of us had the fish and chips to top up the other two. We were not asked if we enjoyed our meal and the restaurant staff seem quite detached. Wish I'd followed the crowd on the next table who left for the Chinese opposite after an hour of drinks.

  • Stayed February 2014, traveled with family
    • Value
    • Location
    • Service
Review collected in partnership with this hotel

Helpful?
Thank Jackie S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
swanmanagment, Manager at The Swan Hotel, responded to this review, March 4, 2014
I am sorry you did not enjoy your meal at the Swan. We are working hard to improve our quality and I do hope to see you again soon
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Staines, England, United Kingdom
Level 2 Contributor
5 reviews
4 hotel reviews
Reviewed February 20, 2014

This is a traditional pub overlooking the River Thames, an easy 5 minute walk from the centre of Staines upon Thames. The food is excellent and they have a great range of real ales on tap. Dogs are welcome in the bar, which has a cosy atmosphere. The staff are friendly and helpful. We live nearby and this is our local pub, we have not stayed the night here, so cannot comment on the rooms.

  • Stayed February 2014, traveled with family
    • Value
    • Location
    • Service
Review collected in partnership with this hotel

Helpful?
Thank Elaine S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Alessandro C, General Manager at The Swan Hotel, responded to this review, August 10, 2016
Many thanks for your review, and your feedback.

Regards

Alessandro
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Staines, United Kingdom
Level 6 Contributor
117 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 49 helpful votes
Reviewed February 20, 2014

The Swan has an unbeatable location, on the edge of town right alongside the river Thames. (A little closer than usual at the time of writing!). It is very pleasant to sit eating your meal in the Conservatory/dining room, watching the wildlife drift by. Also the Swan serves Fullers ESB rarely less than in tip top condition.

Room Tip: I have never stayed at the Swan Hotel, as I live just down the river. However a riverside view would...
See more room tips
  • Stayed February 2014, traveled with friends
    • Value
    • Location
    • Cleanliness
    • Service
Review collected in partnership with this hotel

Helpful?
Thank CliveH588
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Alessandro C, General Manager at The Swan Hotel, responded to this review, August 10, 2016
Many thanks for your review, and your feedback.

Regards

Alessandro
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about The Swan Hotel

Property: The Swan Hotel
Address: The Hythe, Staines TW18 3JB, England
Phone Number:
Location: United Kingdom > England > Surrey > Staines
Amenities:
Bar / Lounge Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Suites
Hotel Style:
Ranked #2 of 5 Hotels in Staines
Price Range (Based on Average Rates): $$
Hotel Class:3 star — The Swan Hotel 3*
Number of rooms: 11
Official Description (provided by the hotel):
A 16th Century hotel in Staines, The Swan sits serenely on the Thames, serving up blissful river views, fine food, delicious drinks and stylish accommodation. Recently refurbished to supreme standards, it’s a place where old and new come together to stunning effect. ... more   less 
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Also Known As:
The Swan Hotel Staines
Swan Hotel London

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