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“Not spurred on”
1 of 5 bubbles Review of Two Rivers Spur Steak Ranch - CLOSED

Two Rivers Spur Steak Ranch
Cuisines: American, Steakhouse, African, Barbecue, Grill
More restaurant details
Restaurant details
Good for: Kids, Families with children, Large groups
Dining options: Lunch, Late Night, Brunch, Dinner, Buffet, Free Wifi, Highchairs Available, Parking Available, Reservations, Seating, Serves Alcohol, Takeout, Television, Waitstaff, Wheelchair Accessible
Description: Spur Steak & Grill offers customers a casual dining experience in a comfortable, friendly environment. Our customers can always expect generous portions of great tasting food as well as quality and value for money with every visit. We offer an environment where the whole family can come along to relax and enjoy themselves. Our menus offer something for everyone! It ranges from our legendary steaks and ribs to delicious burgers, combo meals to fresh salads, and our varied children's menu, which provides many delicious and wholesome options. We are committed to giving every customer the best possible Spur experience filled with generosity, good times and our GREAT SPUR TASTE!
Level Contributor
14 reviews
common_n_restaurant_reviews_1bd8 10 helpful votes
“Not spurred on”
1 of 5 bubbles Reviewed August 2, 2013 via mobile

Avoid this place. Visited last night after many years and will not be returning. Three servers were standing around talking when we were seated and it was ages before our order was taken. Garlic bread roll arrived uncooked and we left it. When our waitress returned to clear the plates she looked surprised that we had not eaten it but did not ask if anything was wrong. I twice tried to say it was not cooked but she chose not to hear us. Chicken fajitas, not enough chicken and tasted rubbery, where was the cheese?? Chicken and steak combo was very poor quality. We ordered more drinks which I could see sitting at the Bar, whilst other drinks were being taken first, even by our own waitress who also went and collected food and still left our drinks. They finally arrived after we had finished eating and the ice in my husband's drink was almost melted. The place was very busy when we left, can only imagine it is because kids eat free on Friday's. We know the name of our waitress but are not in the habit of naming and shaming, we did not leave a tip because we did not have good service.

Visited August 2013
Helpful?
1 Thank Louloubob
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

374 reviews from our community

Visitor rating
    159
    85
    43
    48
    39
Rating summary
    Food
    Service
    Value
    Atmosphere
Date | Rating
  • English first
  • French first
  • Italian first
  • Russian first
  • Spanish first
  • Any
English first
1 review
“NEVER going back! Disgraceful!”
2 of 5 bubbles Reviewed July 31, 2013

Terrible service with incompetent staff. Appalling music, which was far too loud and not inkeeping with the theme of the resturant. Very dry and over cooked food. They are hugely over charging for such a poor standard of food.
Awful experience which ruined our anniversary!

  • Visited July 2013
    • Value
    • Atmosphere
    • Service
    • Food
Helpful?
Thank Coofy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Level Contributor
30 reviews
20 restaurant reviews
common_n_restaurant_reviews_1bd8 35 helpful votes
“I'll not be back!”
2 of 5 bubbles Reviewed July 19, 2013

Spare of the moment decision to visit and was greatly disappointed by our experience.

We sat outside which was very plesent due to breeze and great weather and whilst the empty drinks from the previous customers on our table were cleared away as we sat down the waiter said he would be back to wipe the table down. He was not and we had to ask another waiter to clean our table. We then had to call someone over to take our order as they left us alone far too long (nearly 15 minutes). It very quickly became clear that the waiters were not all that interrested in looking after their customers despite being less than one third of full capacity.

I ordered a half chicken and seasoned fries and onion rings. The chicken was nice, fries unseasoned and I got onion straws. My girlfiend ordered a bacon and cheese burger with seasoned fries and onion rings. They forgot the bacon, burger was average but way too overcooked and had one thin slice of plastic cheese. The burger came with unseasoned fries and onion straws which was not what we ordered from tthe menu.

I ordered a malt vanilla milkshake which was delicious and my girlfriend ordered a mixed fruit juice which was very refreshing as well as a bottomless 7up which the waiters were not interested in refilling and I felt awkward walking into the restaurant to refill myself.

We were not able to attract the attention of a waiter to clear our plates away and take our desert order so we decided to get the bill but could not get anyones attention. We could quite easily have walked out without paying but being honest I walked up to the till and asked to pay our bill. Needless to say I did not leave a tip!

Fantastic vanilla milk shake that is not on menu so ask! Food below average and terrible service. Don't get me wrong the staff are very polite it is just that they are experts at avoiding eye contact so don't be affraid to speak up and ask when you want something.

We wont visit this restaurant again and can't wait for Nandos to reopen!

Xxx

  • Visited July 2013
    • Value
    • Atmosphere
    • Service
    • Food
Helpful?
2 Thank jpavalanche
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
1 review
common_n_restaurant_reviews_1bd8 1 helpful vote
“Terrible food and very poor service”
1 of 5 bubbles Reviewed July 18, 2013

Went to staines spur to night for the ribs and wings, and wish I never did.
The ribs were the worst I had ever had. They were under cooked, hard and tasted disgusting.The wings are getting smaller and smaller.
Im really in two minds if to ever go back, which would be a shame as ive been going there for years, ever since they opened.

  • Visited July 2013
    • Value
    • Atmosphere
    • Service
    • Food
Helpful?
1 Thank markymarkone
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
London, England, United Kingdom
Level Contributor
18 reviews
10 restaurant reviews
common_n_restaurant_reviews_1bd8 12 helpful votes
“Need to spur the staff”
3 of 5 bubbles Reviewed June 28, 2013

Visited today with my 5 year old.

We were seated, no one came to take our order then 3 staff approached after my order had been taken.

Very very slow

Diet Pepsi was flat and warm

The chicken burger was nice

Seen once during meal by staff, waited ages to get anyone to bring the bill had to go and look for staff.

The only tip I'd leave is "pay attention to your customers"

People that came in after me orders were taken before me, not good at all.

  • Visited June 2013
    • Value
    • Atmosphere
    • Service
    • Food
Helpful?
1 Thank SiobhanBS
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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