Zimbabwe, in general, needs to understand what quality and service means.
This "hotel" safari lodge has great potential but the training of the staff is sorely lacking.
Really dirty rooms, appliances that do not work, terrible food, unresponsive staff.
Ordered a bottle of wine as we were seated,,,reminded staff 3 times.....it was brought as we were ready for desert. All the game meat, 4 or 5 varieties, tasted the same and was inedible. I told the chef to but a meat grinder and make hamburgers from the meat he prepared that was too tough to chew. He sort of laughed...I was serious. The gravy was great on rice...that was what I ate to fill up.
Hwange game viewing is sketchy at best. The hotel sits by a large supplemented water hole. Lots of game there, but the park was less than expected.
Save time and money....Avoid Hwange until the people are ready to learn and have practiced what is necessary to operate a tourist class hotel.
The problem can not resolve itself.....expert management is required !More