I find it odd actually writing a "poor" review of a hotel, as I have always had great experiences when travelling. However, I must stress that this hotel review was based on 1 night's stay and was not my choice of hotel The stay was arranged as part of a 2 day Sahara Experience via our Hotel Rep from Thomas Cook on one of their organised activities.
On arrival, from the outside the hotel looked to be great, but once we got inside this view started to waiver a little. Check in was pretty good the tour guide gave all the people keys to rooms, some people were given adjoining family rooms for those with kids etc, and we were issued with a standard double room overlooking the pool.
Once we found the room, it was very hot, dark and had very small windows. We tried to turn on the Air Con in the room and it worked but made a noise very similar to metal grinding on metal. The windows were so small that light was hard to reach in the room, and the whole feel was cheap and dingy.
Reluctantly I walked back to reception to see the front desk manager, and explained (with some help from a porter) what the problem was. They did in their defense issue a new key and take us to a room that was larger, but still it was hot and had very small windows and a lack of light. The Air Con did not work in this room at all, and it was our choice not to complain or ask to move again for fear of appearing rude etc.
Dinner time came, and we met some friends in the restaurant. Buffet Style was the only option, but the food was bland, cold and choice was very very limited in comparison to many other hotels that I have stayed in. We found the waiting staff to be unusually rude, and they were all pretty much non communicative, and clearly did not appear to be impressed with 3 coaches of people turning up for one night only. We were asked to leave no sooner than we had eaten, being told to pay for our bottle water before we went.
After dinner, we arranged to meet in the bar, for a quick drink before bed as we had been told that we were required to be at breakfast for 04:00 the next day. The bar staff again were rude and very impatient, again a chore almost to serve us. Prices in the bar were VERY high compared to other hotel prices. (We asked this of several people on the tour, all of whom had joined from around 5 or 6 different hotels in the area!).
With no Air Con, and a very noisy room, combined with the location of the hotel, we did not sleep as well as we had hoped, but considering all factors it is no surprise.
Breakfast was again sadly a sorry affair, lack of food, lack of choice and rude and dismissive staff...... There is little more to stay really.
I am unable to pass comment or judgement on the rest of the hotel, we did not use the swimming pool, nor see what (if any) entertainment there was, so do take this review with an open mind.
All this said, I would not by choice to stay in this hotel again, and therefore based on this poor experience would have to urge others to fully investigate the hotel and facilities before staying here. I would not accept this as a 4* property, more of a basic/entry level 3* Hotel.
It is worth noting that this hotel is owned and operated by the Tunisia Tourist Service, so the star rating may well be an internal rating instead of the ratings that we are used to in the UK.
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