An extremely disappointing first trip to the Seychelles ruined by this wreck of a resort.
Hilton Ferry: The ferry should serve as a warning as what was is to come in the resort – old, un-maintained, dirty, and depressing.
Check-in: Check-in was a nightmare - they wanted my 6 month pregnant wife and I to wait for four hours at the bar after traveling 9 hours because our room wasn't ready. Repeated appeals to front desk staff and even management fell on deaf ears. We were only able to speed the process when I decided to upgrade to a different room (deluxe hillside pool villa) at a hefty cost. The wait was still three hours.
Room: The deluxe hillside villa was well appointed and large, but there was a massive insect problem. Insects are to be expected on a tropical island resort; however, one does not expect an infestation in the bathroom. When I complained, I was given a can of bug spray to spray myself - truly five star service right? Worst of all, the dead bodies of the insects were left to lie where they fell, and were not cleaned for two days (see pictures).
Dining: The style, setup, decor, and service in the buffet restaurant is what you would expect to see in a 2 or 3 star package holiday resort. Service was indifferent at best. The teppanyaki restaurant was nicely done up, but the chefs clearly lacked training and the food was lackluster.
Resort: The resort looks like it hasn't been renovated since the 1970's. Crumbling concrete paths, old, dirty, broken signage, poor landscaping, and plant litter everywhere were just some of the things that gave the whole place a rundown and depressing feel.
Check-out: The check-out process was another disaster. I highly recommend anyone who is unfortunate enough to stay here to thoroughly check their bill before paying. Our bill had numerous errors and extra charges that I had to fight with the rude and ill-trained staff to rectify. The whole process took more than 45 minutes, and further soured the already bad taste we had in our mouths.
Diving: The only good part of our stay, probably because the dive center is not managed by the hotel. It is situated a short golf cart ride from the hotel in the nearby village. The dive center staff were courteous and professional, the two dives I did were spectacular.
Conclusion: I would not recommend this resort to anyone. It is by no means five stars in any respect – not in management, not in service, not in appearance, not in food, and not in maintenance. There are far better resorts out there which will make your Seychelles trip truly memorable. This resort was memorable for all the wrong reasons. We would never go back.
- Official Description (provided by the hotel):
- Hilton Seychelles Labriz Resort & Spa is nestled on the famous white sand shore of Silhouette Island surrounded by lush jungle, magnificent mountains and a rich cultural heritage.Discover a wealth of choice in an idyllic setting. Savour Créole specialties and the freshest locally-caught seafood at our seven restaurants and bars. Tone up in the high-tech Fitness Centre or dive into a 5-star PADI training course. For ultimate bliss,experience the rejuvenating rituals of Silhouette Spa. We are delighted to welcome you to Hilton Seychelles Labriz Resort & Spa and hope to make your stay effortless, happy and memorable. ... more less
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- Also Known As:
- Hilton Seychelles Labriz Resort And Spa
- Hilton Seychelles Labriz Hotel Silhouette Island
- Super 8 Mahe Island
- Labriz Silhouette Mahe Island