We stayed two nights at L'Orangeraie in May. First of all this property is stunning, absolutely beautiful. When we arrived, we were so impressed by the sheer beauty found at this hotel. Abby was our guest relations executive and she was excellent. She provided a great overview of the property and offered terrific service. Our villa was fantastic, providing everything we needed. Our package included both breakfast and dinner. I have to say, this hotel has some of the best buffet food we have ever experienced. Our first night there, I shared with the Chef working the grill that I have a shellfish food allergy. He personally prepared a chicken breast separately for me to ensure I would have no contamination. I really appreciated this.
From there on out the service seemed to decline. One of our bags did not make it to island, it was delayed in Mahe. We soon realized my husband did not have his saline solution or contact case. We asked guest relations for assistance and they simply said "you will have to wait till tomorrow, the pharmacy in town is closed." I understand that this may be the case, however their response was cold and non-solution oriented. For a 4 or 5 star hotel, I truly expect they to show some compassion and at least act like they cared. Abby did follow up the following morning and ensured our bag was tracked and arrived promptly at the hotel.
When you would pass a staff member on the hotel grounds there was no greeting and they truly seemed bothered if you greeted them. The wait staff in the restaurant was not friendly and lacked a since of urgency or time, and would frequently forget to bring you something (coffee, wine, etc). I really felt like the staff is burnt out or not happy. Perhaps it is cultural La Digue as we found several of the locals to be unfriendly as well. We are world travelers and kind to others, and we did not experience this on the other islands. This service experience is truly unfortunate, especially for a property that excels in physical beauty and food. Based on the service, I would not recommend L'Orangeraie.
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- Also Known As:
- Le Domaine De l`Orangeraie Hotel La Digue Island