We stayed in the Villa de Charme Elegance for 7 nights, it was a beautifully appointed room and perfect for a honeymoon stay, it was peaceful and private. The outdoor bathroom and hot tube were great. The breakfast was always good with a fantastic choice available.
Villa de Charme Elegance does not come cheap so one has to bear in mind that certain standards in service are expected when paying such a lot of money, unfortunately we have to agree with other posters when we say that this is where this particular hotel falls down. The housekeeping staff were extremely inconsistent, the basics toiletries (shower gel etc) were not replaced for the entire week, we only received soap mid-way through the week and tea/coffee was often not replenished. We had to ask for the hot tube to be cleaned as they had never bothered to do it. On one occasion we asked if it was possible to get some milk/creamer to be left to use with coffee and were told it would be delivered to us at 7pm (still some hours away at that stage) needless to say it never arrived. The lighting is extremely poor in the room and is just not adequate. Things that were supposed to be present in the room like a universal adapter and torch were not, when we asked for the items at reception we were made to feel like a nuisance and generally given the run around. We had to ask for these items to be furnished on more than one occasion as they failed to arrive when we were promised them. On the whole staff were inefficient and not very friendly which is not what we have come to expect in higher end establishments. The bicycle fleet were nothing short of death traps, they are certainly not suitable for long bike rides. They come without a light, bell or in the case of bikes I had on two separate days, brakes that actually worked. I have read that they have new bicycles available but we never saw any evidence of this. Again the person in charge of this area was rude and unhelpful and the bike service closes at 6pm which is not satisfactory. We also felt that it was crazy to have to pay 5euro per person for a shuttle service to the port (2 mins away), particularly when in most other hotels (that are a lot less expensive) this would be complimentary.
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- Also Known As:
- Le Domaine De l`Orangeraie Hotel La Digue Island