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“Nice Hotel, Poor Food Service”

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Ramada Plaza Geneva Lakefront Resort
Ranked #5 of 11 Hotels in Geneva
Reviewed October 25, 2013

Stayed at the Ramada Geneva this week while on a group tour. The hotel is really nice. The front desk, bell staff were friendly and most helpful.

The tour had a banquet dinner and two banquet breakfasts held in a private function room. These meals were buffet style. The dinner was an Italian buffet. Most of the food was luke warm. The pasta was ice cold. I told one of the two servers and go "really".

The breakfast was no better. Bacon was service one morning. Barely cooked or what I like to call half raw bacon. The breads and pasties were all dried out. On the second morning the eggs looked like soup. Again, pointed this out to a server and all we got was "I will inform the cook".

As for the hotel, rooms are nice. Overlooking lake Geneva. Great place to stay, just don't eat there.

  • Stayed: October 2013, traveled with friends
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Thank RobertB407
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RamadaLake, Director of Sales at Ramada Plaza Geneva Lakefront Resort, responded to this reviewResponded October 27, 2013

I apologize for your experience you had during your stay with us. We will be speaking to the head of food and beverage about this right away and make the necessary corrections. Thank you for letting us know we appreciate the time you took to write a review.

Donna Yudin
Director of Sales & Marketing

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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1,425 - 1,431 of 2,040 reviews

Reviewed October 24, 2013

  • Stayed: October 2013, traveled as a couple
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Review collected in partnership with Ramada
Thank Rosemary C
This review is the subjective opinion of an individual traveler and not of TripAdvisor LLC nor of its partners.
RamadaLake, Director of Sales at Ramada Plaza Geneva Lakefront Resort, responded to this reviewResponded October 27, 2013

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC nor of its partners.
Reviewed October 23, 2013

  • Stayed: October 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Ramada
Thank Alan C
This review is the subjective opinion of an individual traveler and not of TripAdvisor LLC nor of its partners.
RamadaLake, Director of Sales at Ramada Plaza Geneva Lakefront Resort, responded to this reviewResponded November 3, 2013

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC nor of its partners.
Reviewed October 23, 2013

The lobby of the Ramada seems to have been fairly recently refurbished with a nice TV and couch and the view over the lake can't be beat. The guest rooms were just average and the bathroom in my room was just plain dingy. The carpet in the elevator seemed dingy as well. The woman who checked me in at the front desk was really nice, but the rest not the smiley friendly sorts you want as your face to the world.

Stayed: October 2013, traveled with family
Thank SHD18
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RamadaLake, Director of Sales at Ramada Plaza Geneva Lakefront Resort, responded to this reviewResponded November 3, 2013

Thank you for bringing some valid concerns to our attention. We will take your thoughts into our next meeting to discuss how we can do better! We appreciate you taking the time to write a review.

Donna Yudin
Director of Sales & Marketing

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed October 23, 2013

The hotel is very good. The setting is exquisite. The hotel should supply some sort of continental breakfast in the morning

  • Stayed: October 2013, traveled with family
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Review collected in partnership with Ramada
Thank Andrew S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RamadaLake, Director of Sales at Ramada Plaza Geneva Lakefront Resort, responded to this reviewResponded November 7, 2013

That you so much for the nice review! We hope you will come back for a visit again soon!

Donna Yudin
Director of Sales & Marketing

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed October 23, 2013

  • Stayed: October 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Ramada
Thank Mark G
This review is the subjective opinion of an individual traveler and not of TripAdvisor LLC nor of its partners.
RamadaLake, Director of Sales at Ramada Plaza Geneva Lakefront Resort, responded to this reviewResponded November 7, 2013

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC nor of its partners.
Reviewed October 23, 2013

  • Stayed: October 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Ramada
Thank Amy T
This review is the subjective opinion of an individual traveler and not of TripAdvisor LLC nor of its partners.
RamadaLake, Director of Sales at Ramada Plaza Geneva Lakefront Resort, responded to this reviewResponded November 7, 2013

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC nor of its partners.
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Additional Information about Ramada Plaza Geneva Lakefront Resort

Address: 41 Lake Front Dr, Geneva, NY 14456-3400
Phone Number:
Location: United States > New York > Finger Lakes > Geneva
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Business Hotel in Geneva
#4 Romantic Hotel in Geneva
Price Range: $86 - $180 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Ramada Plaza Geneva Lakefront Resort 3*
Number of rooms: 148
Official Description (provided by the hotel):
The Ramada Geneva Lakefront is situated at the Northern shore of Seneca Lake, in central Finger Lakes Wine Region. A 2.5 mile walking/jogging/biking path snakes along the shoreline, giving you direct access to the Geneva Lakefront Park and the Seneca Lake State Park. Historic Downtown Geneva is directly across the street, offering a variety of unique shopping, dining and nightlife options. The Ramada Geneva Lakefront is a 6-story hotel with 148 Newly Renovated guestrooms, a ballroom, lakefront patio and lawn, a full-service bar and features the award-winning Pier House Restaurant with indoor and covered patio dining overlooking the lake. All rooms include a refrigerator and a microwave and free hi-speed wireless internet throughout the hotel. Currently, children under age 12 eat free when dining with adults. We also offer meeting space as well as hosting wedding ceremonies and receptions. ... more   less 
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Also Known As:
Ramada Inn Geneva Lakefront Hotel Geneva
Ramada Geneva Lakefront
Geneva Ramada

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