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“Ramada review”

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Ramada Plaza Geneva Lakefront Resort
Ranked #5 of 11 Hotels in Geneva
Reviewed February 21, 2013

Our shower water was freezing, which we informed the front desk however it wasn't fixed by check out. The location was great though.

  • Stayed: February 2013, traveled as a couple
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Review collected in partnership with Ramada
Thank Catherine K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RamadaLake, Director of Sales at Ramada Plaza Geneva Lakefront Resort, responded to this reviewResponded February 27, 2013

I am sorry to hear that you had a cold shower. Unfortunately we had a problem with our hot water system at the time of your stay. The problem has been resolved but I would still like to speak to you directly. Please contact me at your earliest convenience at 315-759-5427.

Thank you

Donna Yudin
Director of Sales & Marketing

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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1,759 - 1,765 of 2,039 reviews

Reviewed February 20, 2013

  • Stayed: February 2013, traveled as a couple
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Review collected in partnership with Ramada
Thank Thomas R
This review is the subjective opinion of an individual traveler and not of TripAdvisor LLC nor of its partners.
RamadaLake, Director of Sales at Ramada Plaza Geneva Lakefront Resort, responded to this reviewResponded February 27, 2013

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC nor of its partners.
Reviewed February 20, 2013

  • Stayed: February 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Ramada
Thank Eileen T
This review is the subjective opinion of an individual traveler and not of TripAdvisor LLC nor of its partners.
RamadaLake, Director of Sales at Ramada Plaza Geneva Lakefront Resort, responded to this reviewResponded February 22, 2013

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC nor of its partners.
Reviewed February 18, 2013

We took freezing cold showers on Sunday am! My husband called the front desk and the gave us 2 reasons. 1- Maintenance is working on it & 2- Maybe everyone is showering at one time! UNACCEPTABLE!

  • Stayed: February 2013, traveled with family
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Review collected in partnership with Ramada
Thank Rebecca L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RamadaLake, Director of Sales at Ramada Plaza Geneva Lakefront Resort, responded to this reviewResponded February 20, 2013

I apologize for your experience at our hotel. Nothing is worse then a cold shower to start your day. The reason you had a cold shower was because of a problem with the hot water system not because everyone was taking a shower at the same time. I'm sorry that you were made to believe otherwise. Please call me directly at 315- 759-5427 I would like to restore your faith in Ramada Geneva Lakefront once again.

Thank you

Donna Yudin
Director of Sales & Marketing

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed February 16, 2013

  • Stayed: February 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
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Review collected in partnership with Ramada
Thank MarieAnn60
This review is the subjective opinion of an individual traveler and not of TripAdvisor LLC nor of its partners.
RamadaLake, Director of Sales at Ramada Plaza Geneva Lakefront Resort, responded to this reviewResponded February 18, 2013

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC nor of its partners.
Reviewed February 9, 2013

  • Stayed: February 2013, traveled solo
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Review collected in partnership with Ramada
Thank Yolanda V
This review is the subjective opinion of an individual traveler and not of TripAdvisor LLC nor of its partners.
Reviewed January 25, 2013

I just stayed at the hotel for three nights. I booked a king room with water views but when I arrived the only room was on the first floor with a window looking out onto a sidewalk and then the water, so I chose the second option, a 2nd fl room with 2 double beds. The room overall was ok but the beds (I tried them both) were horribly uncomfortable, like an overfilled aeromattress. The a/c exhausted directly onto the bed closest to the water view which so the next night I moved to the other bed. The bathroom could use new grout work--there are well intentioned signs that the hotel wants to be green and save water but the tub to shower feature does not work so half of the water goes down the drain. The ice bucket and cups are positioned within 2 feet of the toilet with ejector flush. The front desk clerk, Lynn, called my room after I checked in to see how I was settling in, as she knew I was traveling alone, which I appreciated. She also took care of some important faxes for me, but the hotel does not handle Fedex or overnight mail, so I had to go to a post office a few blocks away. I received some dinner and breakfast coupons which were welcome especially since the weather was around zero degrees the first night. The goat cheese-chicken and risotto was probably the best dinner entree although the quality of the filet mignon the next night was very good although the sauce seemed to be canned and the mashed potatoes served ice cold. The servers in the restaurant are very friendly although one of them spoke in shorthand and was hard to understand. The breakfast served via room service was not very edible--there was oregano sprinkled all over the hash browns. In the restaurant, the toast had been buttered with a knife that must have been used for onions, leaving an unpleasant taste. The pool has odd hours--10am to 10pm and was out of order the first day. Both printers and one computer in the business center were out of order so I could not print out a boarding pass. The final invoice for the stay could really use some clarification--meals (food only), drinks and tips are spread out so it's hard to discern what goes with what. At the restaurant, there were times I did not get a receipt but it appears some gratuities were automatically added on. I could not figure it out and it was not significant but annoying. There are vending machines with a good assortment for everyone, which is good for a college town. The setting on the lake is incredibly beautiful--the hotel is literally 100 ft (if that) from the shoreline. In the morning the birds were on the ice and watching the sunrise was like poetry.

  • Stayed: January 2013, traveled on business
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2  Thank PAM_from_LINY
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Ramada Plaza Geneva Lakefront Resort

Address: 41 Lake Front Dr, Geneva, NY 14456-3400
Phone Number:
Location: United States > New York > Finger Lakes > Geneva
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Business Hotel in Geneva
#4 Romantic Hotel in Geneva
Price Range: $85 - $179 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Ramada Plaza Geneva Lakefront Resort 3*
Number of rooms: 148
Official Description (provided by the hotel):
The Ramada Geneva Lakefront is situated at the Northern shore of Seneca Lake, in central Finger Lakes Wine Region. A 2.5 mile walking/jogging/biking path snakes along the shoreline, giving you direct access to the Geneva Lakefront Park and the Seneca Lake State Park. Historic Downtown Geneva is directly across the street, offering a variety of unique shopping, dining and nightlife options. The Ramada Geneva Lakefront is a 6-story hotel with 148 Newly Renovated guestrooms, a ballroom, lakefront patio and lawn, a full-service bar and features the award-winning Pier House Restaurant with indoor and covered patio dining overlooking the lake. All rooms include a refrigerator and a microwave and free hi-speed wireless internet throughout the hotel. Currently, children under age 12 eat free when dining with adults. We also offer meeting space as well as hosting wedding ceremonies and receptions. ... more   less 
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Also Known As:
Ramada Inn Geneva Lakefront Hotel Geneva
Ramada Geneva Lakefront
Geneva Ramada

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