The hotel is in excellent condition and the staff were very courteous. However, the room that I was staying in was situated about 20 yards from the railroad tracks. The train came through 2 times during the night and prevented us from getting any sleep.
The location of the hotel can't be changed, but the hotel could be more honest with guests when they book. There was no disclosure about the room being so close to railroad tracks. I feel as if it is the hotel's responsibility to make the potential guest aware of the room's proximity to the railroad tracks.
If I booked the room knowing that sleep may not be comfortable due to the trains crossing late at night, it would have been a fair transaction. However, I am disappointed that Hampton Inn did not share this information and feel that it was a bit unfair to not disclose this.
Again, other than the proximity to the railroad tracks, this hotel is good. In the past, I've had great experiences at Hampton Inns and I expect more from a hotel brand that usually does its best to satisfy customers.
- Official Description (provided by the hotel):
- Downtown Geneva's newest hotel. Located in the heart of the newly rejuvinated City of Geneva on Seneca Lake. Enjoy 55 clean and comfortable guestrooms with excellent service. Closely located to shopping, restaurants, entertainment, wineries, museums and nature. ... more less
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- Also Known As:
- Hampton Inn Geneva Hotel Geneva
- Geneva Hampton Inn