I have had to stay at this hotel in the past and knew not to expect much but since the new ownership has taken over it has gotten worse.
We booked over the phone and were given a rate of $109.99 per night which is highway robbery for the quality you are getting but we booked as the other hotels in the area were booked. We checked online and the rates were as low as $88.34 per night (Priceline). We called back to say we were going to cancel our reservation and book online and they said they would give us a rate of $93 per night. We accepted this and booked 2 rooms for Friday and Saturday night and an additional room for Sat. night.
When we got there on Friday night to check in it was a 30 minute arguement to get them to give us the right rate. They finally agreed to a rate of $99 which was not correct but where were we going to go at that point.
They had also screwed up our reservation and 1 of the rooms that we had booked for 2 nights could not stay in the same room and had to check out in the morning and move rooms. The room booked for 2 nights and the second room for the Friday night were paid for at that time.
We then went to the rooms and although it had been 99 degrees with the humidity the air conditioners had not been turned on in the rooms. Needless to say it was like a sauna in the rooms. At around 5 am I woke up because the airconditioning in my room had stopped working. We did get it going again but it was too late to get any more sleep. The airconditioners are from the 1970's and the dust on them is just about as old.
We vacated the one room Sat. morning and moved our bags to the other room. When we went back later that evening to register for the other 2 rooms it was another arguement. The power was off due to an electrical storm and when we went to the desk the owners were rude, confrontational and actually were yelling at us. They kept saying that we had not paid for the rooms (which was insane since they won't even give you a key if you have not paid in full). They also were trying to charge us full rate again. Finally after another 30 minute arguement we got the keys for the other 2 rooms and when we got into the rooms it was fairly obvious that the air conditioning had not been turned on in the 2 rooms we just rented. To top things off THEY ACTUALLY TURNED OFF THE AIR CONDITIONER IN THE ROOM OCCUPIED!!!!! WIth the power off we had no options but to sit outside with our friends. At 10 pm we were then told that this was not acceptable - I guess we were supposed to sit in our stifling hot rooms in the dark and wait for the power to come on.
The cleanliness of the rooms was marginal -the furniture, beds, linens were terrible and the bathrooms were disgusting. The shower was an adventure - you were never sure if you were going to get hot water, cold water or any water. The one stair case has sagged and is a hazard to walk up and down. I could go on and on.
Don't ever stay here - I will pitch a tent before I stay in this place again. The lowest rating offered to give this property is 1 - if I could give it less I would.
I can accept a lower class of hotel but I will not tolerate the way the owners of this place treat it's customers.
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- Also Known As:
- Americas Best Value Hotel Geneva
- Americas Best Value Inn Geneva