On 6/17/10 2 of my sisters & I stayed overnight in White Springs Manor associated with Belhurst Castle, Geneva, NY. 1 sister & I had a so-so lunch buffet in Edgars Rest. at Belhurst. The 2 of us then had complimentary wine tasting in main Castle wine/gift shop-it was great. Then joined 3rd sister for an afternoon at the Isabella Spa (a beautiful spa/salon facility also in the Castle)-great massages although we couldn't enjoy showers because, by this time, there was a water main break. This wan't their fault. Front desk helped us change our dinner reservations (which were supposed to be at Stonecutter's Rest. at the Castle facility) when we asked for help for that evening to Halsey's Rest. on Seneca St. in Geneva, NY. That meal was fabulous. We got there by cab because our rental car brokedown in parking lot and Belhurst has no arrangements for guests in similiar situations. The Nicholas Suite in White Springs Manor (more than 3 mi. from Belhurst) mirrored the outside of the facility. Outside was peeling paint, dead plants and flowers, unkempt lawn-thank God for the great view of lake-neighboring beautiful homes must be mortified. The Nicholas Suite was dirty. Carpet stains galore, windows wouldn't open in den, air vent in ceiling hanging by 1 screw, permanent stains in grout of bathroom floor, toilet bowl so full of stains and scratches you couldn't tell it was once pink, there were bugs of several kinds (some live, which we killed & 1 dead cockroach), the shower (the shower ONLY was newly remodelled??) didn't drain between the 3 showers, we were awakened at 2 a.m. by a horrible noise that lasted more than 10 minutes-found out next morning it was fire alarm-station on the other side of a stand of trees which we could not see from the Manor. If we had a working vehicle we would have checked out (demanding $$'s back-prepaid more than a month in advance $215 plus tax) & gone to the Ramada. On 6/18, we walked up to the main Castle (told it was 1.5 mi away-it was over 3) where we were told by phone before leaving the Suite (if you want to call it that) breakfast was still being served-it wasn't; we had cold danish and coffee in the lobby while waiting for the replacement car rental-in fact, the staff both on the phone & in person gave us numerous pcs. of mis-information about their own facility & offered no help to 3 stranded ladies. We checked out and asked to speak to person-in-charge; we calmly/quietly explained our list of complaints and were countered by the young man with arguments to everything. Plain & simple, this facility (which he let slip has been owned for more than 10 yrs by Belhurst) is too shabby/dirty & in disrepair to be renting out at any price!!! He did finally give a certificate to the sister who had the charge put on her card for a free night in a REGULAR room for up to a year (but she lives in Calif.-besides w/no assurance they would be cleaning things up-by the way, he had the gall to say it was clean!?!- why would she want to stay there again and what about the other 2 sisters???). This same sister had stayed in the Belhurst Castle facility 5 years earlier & had a high expectation going into this stay. After reading other reviews under this facility and Belhurst, I can honestly say that I would never get a room, suite or free-standing cottage rental from these folks again. Whoever owns this set of facilities needs to wake up & smell the coffee, slow economy or not, I really don't know how you sleep at night (obviously not in the Nicholas Suite)!! By the way, kudos to Hertz Rent-A-Car for making things more than right for the rest of our stay and for their follow-up call and "making things right" certificate.
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- Also Known As:
- White Springs Manor Geneva