We stayed overnight this week at the Castle in the Chambers.We were in room Clay (105) room. Another couple also went with us and stayed in another room (102). We had read the reviews and thought that we should make our own opinions and bad reviews could be from people that just had an isolated experience. This was not the case. We will not return to Belhurst. First I would like to say that the staff throughout the entire facility was excellent and friendly...however that was not enough to bring us back. The upkeep and small details are ignored at this location. Windows, mirrors, hall tables...were filthy and greasy. I realized it is an old building and they want to convey the period feeling..but this is just a case of poor management in the cleaning department. Small details for example the TV is put on a cheap put together rolling table in the corner of the room/it could have been on a nice old table and been more in line with the atmosphere they strive to create, or mounted on the wall would have been a nice clean look and given the room more space, since rooms are small. Cables are just pulled across the room exposed hanging on the wall and out a drilled hole to the outside. The shower ceiling is peeling off and easily could have been cleaned up and sealed and repainted. Our window had an an inscription that someone wrote on that said "Clean me 10/12/2010" We were just there in Nov 2011 so that has been there a year now and no one has cleaned the windows. Curtains etc have not been cleaned or vacuumed for some time and very dusty. The mattress was horrible, neither of us slept well and were up every hr. Every time you rolled over the bed shifted as if it had a broken leg.Our friends complained about the condition of the mattress also. In the hallway was a table with glass top that had a grease film over the entire surface and dirt and dust. And we found this through-out. We were just very disappointed in the visit and wished we would have taken the other reviews to heart. I don't think I have ever had to write a review in such a negative manner but this did not live up to the reputation.
- Official Description (provided by the hotel):
- On the shores of Seneca Lake in the heart of the Finger Lakes Wine Region, Belhurst takes you away to a place filled with history, beauty and breathtaking views. Visit our newest addition ~ Isabella Spa, open to the public and perfect for bridal parties. Belhurst also offers a winery and gift shop, 2 restaurants, 2 large ballrooms accommodating 250 people for weddings and 8 breakout rooms for corporate and business meeting space. ... more less
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- Also Known As:
- Belhurst - Chambers In The Castle Hotel Geneva