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“Below satisfactory”

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Microtel Inn & Suites by Wyndham Geneva
Ranked #4 of 11 Hotels in Geneva
Rochester
1 review
“Below satisfactory”
Reviewed August 27, 2013

The bathroom and shower tub had black hair all over it. when i told from desk they said they were booked for the night so moving wasn't an option. I was told someone would come to clean it but that never happened. They did not even give me a price adjustment for the dirty shower i had to use. NOt happy at all

  • Stayed August 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Microtel Inn & Suites by Wyndham

Helpful?
Thank Ed K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
gmgeneva, General Manager at Microtel Inn & Suites by Wyndham Geneva, responded to this review, September 4, 2013
First of all, let me apologize for the negative experience that you had during your recent stay at our property. As you can see from our other reviews, this situation does not occur on a regular basis. I wish that I had been informed of this situation upon check-out so that I may have been able to help you better. I have not found any communication from our staff that there was a guest that had a negative experience such as yours.

I hope that you will give our hotel another opportunity to change your perception of our property.

Sincerely,

Alicia Rath
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Keuka Park, New York
Level 3 Contributor
11 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed August 27, 2013

We recently had a wedding in our family. Several groups of our guests stayed at the Microtel Inn & Suites in Geneva. This was our first experience with Microtel, but it will not be our last. Everyone was super pleased. Our guests stayed from 2 to 7 nights. Very professional, accommodating staff, clean rooms, and affordable price. From what other wedding guests have told us, they paid a lot more at other area hotels for a much less enjoyable experience.

  • Stayed August 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Patrick14478
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
gmgeneva, General Manager at Microtel Inn & Suites by Wyndham Geneva, responded to this review, September 4, 2013
Thank you so much for this amazing review!! I am so pleased that you wedding party had such an amazing experience at our hotel! We are honored to have been part of such a wonderful day for you and your family!! We hope that we will see you and your family again sometime very soon!!

Sincerely,

Alicia Rath
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Kingston
1 review
Reviewed August 22, 2013

The room was beautifully and simply decorated. Great colour scheme. I really liked the window sit and the windows actually open.
The only thing I could suggest improvement on (and mentioned it at reception) was that they need to clean the shower head because not all of the holes are open.
And .....the beds were so comfortable. I'm actually going to contact them to find out the model because we slept so well. No back aches come morning.

  • Stayed August 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Microtel Inn & Suites by Wyndham

Helpful?
Thank Nadine T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
gmgeneva, General Manager at Microtel Inn & Suites by Wyndham Geneva, responded to this review, August 23, 2013
Thank you so much for your kind review. Thank you so much for bringing the shower head issue to our attention. I am glad that you enjoyed your overall stay with us and we hope to see you again very soon!!

Sincerely,

Alicia Rath
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Microtel Inn & Suites by Wyndham Geneva

Property: Microtel Inn & Suites by Wyndham Geneva
Address: 550 Hamilton St, Geneva, NY 14456-3006
Phone Number:
Location: United States > New York > Finger Lakes > Geneva
Amenities:
Business Center with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Suites Wheelchair access
Hotel Style:
#1 Best Value Hotel in Geneva
#3 Romantic Hotel in Geneva
#3 Business Hotel in Geneva
Price Range (Based on Average Rates): $
Hotel Class:2 star — Microtel Inn & Suites by Wyndham Geneva 2*
Number of rooms: 69
Official Description (provided by the hotel):
A Microtel 2010 Top 20 Award Winning Hotel. The Microtel Inn and Suites Geneva is conveniently located near the North Shore of Seneca Lake in the heart of the Finger Lakes Region. This Geneva hotel is centrally located near wineries, Watkins Glen, Finger Lakes Race Track, Hill Cumorah Pageant, the new NYS Wine and Culinary Center and other historic sites nearby. The Microtel Inn and Suites Geneva hotel is convenient for the business traveler with complimentary high-speed Internet service and 24-hour business center. Hobart and William Smith Colleges, Guardian Glass, Geneva General Hospital, Zotos International, New York State Agriculture Experimental Station and other local companies only minutes from this Geneva hotel. Rochester and Syracuse are 45 miles from hotel. Whether traveling on business or pleasure the Microtel Inn and Suites Geneva hotel is the only choice when visiting the Finger Lakes. Our property features Free Local and Long Distance calling within the Continental U.S., Free High Speed wired and wireless Internet and Free Continental Breakfast. Our property also features a Guest Laundry, Fitness Center and Meeting Room. ... more   less 
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Also Known As:
Microtel Inn And Suites Geneva Hotel Geneva

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