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“Pet friendly = very itchy experience”

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Microtel Inn & Suites by Wyndham Geneva
Ranked #4 of 11 Hotels in Geneva
Reviewed June 5, 2012

The room we had was dusty and stale and dirty to be frank. Figured a good nights sleep would help and did...untill i woke up. My legs were red from itching ALL night. So I stripped the bedding, went to the car and grabbed blankets and pillows. When i mentioned this to the manager, all she had to say was "well, we are a pet friendly hotel....". How unprofessional! I freaking know this. Clean your rooms!

Room Tip: Choose wisely.
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Stayed: June 2012, traveled with family
1  Thank Francine S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
gmgeneva, General Manager at Microtel Inn & Suites by Wyndham Geneva, responded to this reviewResponded June 7, 2012

First of all, let me apologize for the experience that you had during your recent stay at our Microtel Inn & Suites. As you can see, we usually receive wonderful reviews in regards to our hotel cleanliness and such.

I would also like to apologize if you spoke to me and I seemed curt in anyway. I must not have realized the severity of you displeasure. We are a pet-friendly hotel and we have never had complaints before. I would love the opportunity to discuss this matter with you in detail, so that we may change your perception of our hotel. Please feel free to contact me at 315-789-7890.

Sincerely,

Alicia Rath
General Manager
Microtel Inn & Suites - Geneva

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1,385 - 1,391 of 1,472 reviews

Reviewed May 29, 2012

Rooms are totally renewed and very clean. The hotel located a bit far from the lake but it is only a matter of 5 min drive.

Breakfast is light but was more than enough.

Very good and convenient place if you are in the area!

Room Tip: Not enough seats at breakfast rush hour...
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  • Stayed: May 2012, traveled with family
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Thank Danim0r
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
gmgeneva, General Manager at Microtel Inn & Suites by Wyndham Geneva, responded to this reviewResponded June 7, 2012

I am so pleased to hear that you enjoyed your stay while visiting Geneva. We hope to see you again really soon!!

Sincerely,

Alicia Rath
General Manager
Microtel Inn & Suites - Geneva

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed May 27, 2012

Inexpensive, clean and comfortable hotel to stop in Geneva. Compared to the other hotels in Geneva it is great. The continental breakfast is good and the lobby is comfortable. The deluxe rooms are the best, worth the extra money. The fitness room is awful. The machines need to be repaired or replace.

  • Stayed: May 2012, traveled with family
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Thank sillygirl58
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
gmgeneva, General Manager at Microtel Inn & Suites by Wyndham Geneva, responded to this reviewResponded May 29, 2012

Thank you so much for choosing the Microtel Inn & Suites - Geneva for your accommodation needs while visiting the area. I am glad to hear that you enjoyed our property and found it to be a great value. I do apologize that our fitness center did not meet your needs, but I will be sure to forward the comments to our Maintenance department so that they will be able to check the equipment thoroughly.

Sincerely,

Alicia Rath
General Manager
Microtel Inn & Suites - Geneva, NY

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Reviewed May 25, 2012

fairly new hotel,small rooms,but very convenient for a couple,far from the lake,in a quiet
location, not much food choices around,should drive to city center.not bad for the price

  • Stayed: May 2012, traveled with family
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Thank sharkzteeth
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
gmgeneva, Manager at Microtel Inn & Suites by Wyndham Geneva, responded to this reviewResponded May 29, 2012

Thank you for writing a review on our property. I am thrilled to see that you enjoyed your stay. I would like to make a suggestion though. If you found our room with one queen small, I would ask that you try one of our suites. I think you would enjoy the space that our suites would provide you.

Sincerely,

Alicia Rath
General Manager
Microtel Inn & Suites - Geneva

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed May 23, 2012

We wanted to stay two nights however, it took 1/2 hour for the reception to determined many rooms were available however none were cleaned. Very disappointed to wait so long especially when the lady was mostly on the phone while we waited.

Room Tip: Poor service, no staff available.
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  • Stayed: May 2012, traveled with family
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1  Thank Cottage61
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
gmgeneva, General Manager at Microtel Inn & Suites by Wyndham Geneva, responded to this reviewResponded June 7, 2012

I am sorry to hear that you had to wait so long when trying to check-in. We try so very hard to be great multi-taskers, but it seems that we fell short for you on that particular day.

My hope is that you will give us the opportunity to show you that this incident was that of an isolated manner.

Sincerely,

Alicia Rath
General Manager

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Reviewed May 23, 2012

We made reservation of a room with two queens beds online, but turned out there was no room available when we got there on a Sunday night. The reason is no cleaning staff working that day (we were told)! But the receptionist tried to make us take take a room with one bed and one sofa bed. It was found out later this only available room was not cleaned up yet. The front desk lady told us there's nothing they can do for us. This is terrible customer service indeed!. We have to beg them to call nearby hotels to take us.

The problem is the management of the hotel did not respond to the calls when the receptionist called for help. Apparently the hotel group is not well managed.

  • Stayed: May 2012, traveled with friends
    • Service
3  Thank Winery22
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed April 23, 2012

This was a quick overnight to bring my Granddaughter to visit Hobart Williams Smith College. The hotel was perfectly located. The staff was pleasant and helpful. The hotel was very clean and the bed and bedding were above average, No views or anything, but it was very reasonable and there was an adequate very simple continental breakfast included. (cereal, yogurt, toast, fruit, tea, coffee, muffins.

  • Stayed: April 2012, traveled with family
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Thank DonnaWinsted_Ct
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
gmgeneva, General Manager at Microtel Inn & Suites by Wyndham Geneva, responded to this reviewResponded April 25, 2012

Thank you so much for your kind comments in regards to your recent stay. Hopefully your granddaughter loves Hobart & William Smith Colleges and will choose to attend that way we can make you one of our Hobart & William Smith frequent visitors!!

Sincerely,

Alicia Rath
General Manager
Microtel Inn & Suites

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Microtel Inn & Suites by Wyndham Geneva

Address: 550 Hamilton St, Geneva, NY 14456-3006
Phone Number:
Location: United States > New York > Finger Lakes > Geneva
Amenities:
Business Center with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Suites Wheelchair access
Hotel Style:
#1 Best Value Hotel in Geneva
#3 Business Hotel in Geneva
#3 Romantic Hotel in Geneva
Price Range: $53 - $137 (Based on Average Rates for a Standard Room)
Hotel Class:2 star — Microtel Inn & Suites by Wyndham Geneva 2*
Number of rooms: 69
Official Description (provided by the hotel):
A Microtel 2010 Top 20 Award Winning Hotel. The Microtel Inn and Suites Geneva is conveniently located near the North Shore of Seneca Lake in the heart of the Finger Lakes Region. This Geneva hotel is centrally located near wineries, Watkins Glen, Finger Lakes Race Track, Hill Cumorah Pageant, the new NYS Wine and Culinary Center and other historic sites nearby. The Microtel Inn and Suites Geneva hotel is convenient for the business traveler with complimentary high-speed Internet service and 24-hour business center. Hobart and William Smith Colleges, Guardian Glass, Geneva General Hospital, Zotos International, New York State Agriculture Experimental Station and other local companies only minutes from this Geneva hotel. Rochester and Syracuse are 45 miles from hotel. Whether traveling on business or pleasure the Microtel Inn and Suites Geneva hotel is the only choice when visiting the Finger Lakes. Our property features Free Local and Long Distance calling within the Continental U.S., Free High Speed wired and wireless Internet and Free Continental Breakfast. Our property also features a Guest Laundry, Fitness Center and Meeting Room. ... more   less 
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Also Known As:
Microtel Inn And Suites Geneva Hotel Geneva

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