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“Good stay for reasonable price - but failed wake-up call”

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La Quinta Inn & Suites Garden City
Ranked #4 of 4 Hotels in Garden City
Waldorf, Maryland
Level Contributor
38 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
“Good stay for reasonable price - but failed wake-up call”
3 of 5 bubbles Reviewed April 28, 2014

Hotel allowed us to check in a couple hours before check-in time, which was nice. Room décor nice, beds comfortable. Had to get more hangars for closet from maid as only had 2 or 3. Only room glitch was A/C-heater vent cover at bottom by floor fell off a couple of times. Negatives - front desk staff could have been more knowledge and direction specific about places to eat - rather than "just go further down this street" - not the case, actually most eateries were 1 street over closer to the mall. Front desk also just referred us to internet for information on Long Island Railroad into NYC - they should have some brochures/timetables, specific knowledge on this. We found out from locals (not at hotel) that track work was being done the weekend we were there so we had to catch the train at a different depot than we were expecting to. Finally, we placed a wake up call but it never came through. Free breakfast choices were fair - had waffles, but could use scrambled eggs, bacon/sausage and more fruit choices. Stayed here to tour nearby Adelphi University with son.

Room Tip: There is a smoking section. If you don't smoke, ask to be put as far away from it as possible. W...
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  • Stayed April 2014, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank jeff84deb
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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281 reviews from our community

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Rating summary
  • Location
    4 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (28)
Date | Rating
  • English first
  • French first
  • German first
  • Portuguese first
  • Spanish first
  • Any
English first
A TripAdvisor Member
5 of 5 bubbles Reviewed April 21, 2014

Traveled to Garden City for Dr appointment. The staff was extremely polite and the rooms were very nice. It was very clean and close to the physicians office. Would definitely recommend this hotel;). I'm not much of a breakfast eater but they had a variety of options on the bar.

  • Stayed April 2014, traveled with family
    • Value
    • Location
    • Cleanliness
    • Service
Review collected in partnership with La Quinta

Helpful?
Thank A TripAdvisor Member
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WESTBURY, United States
1 review
1 of 5 bubbles Reviewed April 16, 2014

They charged my card twice and despite the attempts of showing them my bank statement they insist on telling me that it was only charged once. My stay before they gave me a two double bed instead of a king and when I changed to a king, it was a smokers room that reeked and I don't smoke. I changed back to sleeping in the small bed and then when I got undressed to shower, there was no shower curtain so the entire bathroom got wet and I almost slipped getting out.

  • Stayed April 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with La Quinta

Helpful?
Thank Trisha S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
New York
Level Contributor
83 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
3 of 5 bubbles Reviewed March 23, 2014

While this will never be confused with a Ritz or Four Seasons, you're also not paying that price for a room here. The rooms are clean and comfortable and they do provide a complimentary continental breakfast with a waffle station. There is a small gym and a small hot tub - again, not the epitome of luxury but solid enough for the price you're paying

  • Stayed March 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank DL675
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
New Hampshire
Level Contributor
13 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
4 of 5 bubbles Reviewed February 27, 2014

I consider most reviews when traveling. This hotel was recommended by a local college we visited. Great location, safe, clean & very comfortable. Stayed Sun & Mon nights. Not under-priced, but you get what you pay for. Continental breakfast included Belgian waffle maker, hard boiled eggs & other nutritious items. My check in/out was fast & friendly. But if smoking bothers you like it does us, insist on an END room and FARTHEST from smoking section. Changing rooms woudn't matter or opening window as smokers outside my second floor room. So I bought an orange scented pet deodorizer at drugstore & sprayed liberally outside my room. Using inroom fan all night also helped. In spite of this, I'd stay at a LQ again.

  • Stayed February 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank SkittlesMom
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Troy, New York
1 review
1 of 5 bubbles Reviewed February 25, 2014

This weekend 16 of our family members stayed at this hotel while attending a wake and funeral. We reserved 4 rooms with double beds in each room. Clearly this would have allowed enough room for everyone to sleep. We did not arrive until after the wake and we were checked in w/out ever being informed that our reservations were not being honored. We got to our rooms and 3 out of 4 rooms only had one bed. Therefore, 6 people had nowhere to sleep! When we called to inquire as to what had happened we were told that other people had also reserved the rooms and they "got there first". We were told that they could give us twin cots in the rooms. We were also told that the hotel had a bar that was open until 1am. After a long and emotional day, we had planned to have a drink before bedtime. When we went looking for the "bar" there wasn't one. It was a little counter top where the breakfast buffet is served and it was closed. We were told that no one was there so they closed it. This was a Friday night at 9:30!!! The next day when we spoke to the manager we were told that they reserve a room but not a type of room. Therefore, when we reserved 4 rooms with 4 double beds that meant nothing to them. Somehow he thought this was a perfectly fine policy. This hotel provided very poor service and the manager showed a severe lack of concern as to how guests were treated!!! When you are there due to a death in the family it should not be so much to ask for beds to sleep in that night - especially when you had already RESERVED them. When an 88 year old man who has just lost his wife has to deal with a situation of this sort it is unforgivable!!! Find another hotel to stay in, this one is TERRIBLE!!!!!

Room Tip: Find another hotel!!!
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  • Stayed February 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with La Quinta

Helpful?
Thank 705anonymous
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
LQGS, Guest Relations Manager at La Quinta Inn & Suites Garden City, responded to this review, February 28, 2014
Thank you for your comments regarding your recent experience at our La Quinta Inn & Suites Garden City. We apologize for the issues your family experienced during your recent stay. We understand this was a frustrating experience for your family under what was a very trying time. We would like the chance to talk to you directly about your specific situation. Would you please reach out to us at tripadvisor@laquinta.com? Thank you again for your feedback. We look forward to hearing from you soon.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
A TripAdvisor Member
5 of 5 bubbles Reviewed February 24, 2014

We will be sure to find a LaQuinta where ever we travel. All the times we have
stayed at one it has been a wonderful experience. Try it you'll like it. The breakfast
will help you start your day or send you on your way happy and content.

  • Stayed February 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with La Quinta

Helpful?
Thank A TripAdvisor Member
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about La Quinta Inn & Suites Garden City

Property: La Quinta Inn & Suites Garden City
Address: 821 Stewart Ave, Garden City, NY 11530-4810
Phone Number:
Location: United States > New York > Long Island > Garden City
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Wheelchair access
Hotel Style:
Ranked #4 of 4 Hotels in Garden City
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — La Quinta Inn & Suites Garden City 2.5*
Number of rooms: 129
Reservation Options:
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Also Known As:
La Quinta Inn & Suites Garden City Hotel Garden City
La Quinta Inn And Suites Garden City
La Quinta Garden City
Garden City La Quinta

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