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“Over-priced for what it is”

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Hyatt Place Garden City
Ranked #2 of 4 Hotels in Garden City
Certificate of Excellence
Level 5 Contributor
79 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
“Over-priced for what it is”
Reviewed July 8, 2013

We had a block of rooms reserved at Hyatt Place for our daughter's wedding. We've stayed at several Hyatts before and thought we knew what to expect - wrong. Our room was tiny and this is at an all suites hotel. Each day at breakfast, I had to request more plates, silverware, food items. They were not on top of things. Our light was out over our dressing area from day one and it was never fixed. I didn't even get the USA Today every day; I was told it was available only for gold Hyatt members. We paid more than $160/per night and it was definitely not worth it. The only thing going for it is location. It was very near the wedding venue and Roosevelt Field Mall. It did have a nice in-door pool.

  • Stayed July 2013, traveled with family
    • Value
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Helpful?
1 Thank Babsypoo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
hpgc, General Manager at Hyatt Place Garden City, responded to this review, July 12, 2013
Hello and thank you for your feedback on the hotel.
About 99% of our rooms are over-sized Junior Suites. There are minimal corner rooms that are smaller than the others which you had stayed in. With the hotel sold out during the time frame we have to use all rooms of this hotel as these rooms are the last to be occupied.
As I am sure you can understand with 100% occupancy and trying to feed over 300 people at one time we are going to turnover plates, silverware and food items a few times.
We have complimentary USA Today that is not delivered that our guest can help themselves at the front desk. We do however deliver the Wall Street Journal to rooms that join our Hyatt Gold Passport rewards during the week.
We appreciate your comments and we strive at Hyatt Place Garden City to improve our customer service levels.
Kind regards
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
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Traveler tips help you choose the right room.   Room tips (41)
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English first
Sacramento, California
Level 5 Contributor
92 reviews
60 hotel reviews
common_n_hotel_reviews_1bd8 69 helpful votes
Reviewed June 28, 2013

Stayed at the hotel for 2 nights. Found it clean and accommodating with included adequate breakfast and a good exercise room and indoor pool. Refrigerator and surprisingly large TV in a relatively large room. Hotel is new and in a relatively strange location, almost industrial in nature, but it was quiet and clean. It does not have a restaurant at which guests can eat dinner but there is an absolutely terrific Italian restaurant called Cafe Formaggio within very easy walking distance. There also is a modern shopping mall very close by. Staff was friendly but variably competent. Room charges were not a steal but reasonable enough. Only complaint was placement of the bed right next to the air conditioner which made maintaining a comfortable room temperature without freezing yourself out in bed challenging. Should mention free WiFi and use of computers in the business center. Overall, a good choice.

  • Stayed June 2013, traveled on business
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Helpful?
Thank MAG10
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
hpgc, General Manager at Hyatt Place Garden City, responded to this review, July 1, 2013
Thank you for taking the time out and writing a review. We are happy that you enjoyed your stay and hope to see you soon!
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Level 6 Contributor
92 reviews
33 hotel reviews
common_n_hotel_reviews_1bd8 71 helpful votes
Reviewed June 27, 2013

This hotel is well-located within walking distance of shopping mall. There are many options for getting meals, both formal and informal.

The hotel itself is not what HYATT has come to be known for...it is adequate but lacking in quality of design and functionality. The staff is okay.

If you are accustomed to the higher end HYATT, this is not for you. I moved to the HYATT in Commack NY which is far superior and, of course, pricier but well worth the extra bucks.

  • Stayed June 2013, traveled on business
    • Value
    • Location
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    • Cleanliness
    • Service
Helpful?
1 Thank chinamom62
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
hpgc, General Manager at Hyatt Place Garden City, responded to this review, July 1, 2013
Thank you for staying with us. Our hotel is a limited service hotel that offers complimentary Wi-Fi & parking, complimentary hot breakfast, 24/7 made to order guest kitchen, we serve beer, wine and cocktails, we also have a 24 hours fitness center and indoor pool. I apologize that our hotel did not meet your standards of what you are looking for. Maybe in the future we can meet your needs. Thank you again for staying with us.
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Garden City, New York
Level 2 Contributor
9 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed June 16, 2013

Left the Garden City hotel due to terrible staff and room with broken toilet and checked in here. Very nice and clean hotel. Great stores right near hotel. Hotel is not flashy but has everything you could ask for.

  • Stayed June 2013, traveled on business
    • Value
    • Location
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Helpful?
Thank Kevin V
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
hpgc, General Manager at Hyatt Place Garden City, responded to this review, June 19, 2013
Thank you so much in staying with us. We try our best to make everyone stay enjoyable. It is nice to have all those stores in such a short distance from the hotel. We hope to see you soon!
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Asbury Park, New Jersey
Level 2 Contributor
9 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed May 28, 2013

Easy in and out. Very spacious rooms and friendly hotel staff make Hyatt Place an enjoyable hotel to stay at if your in Garden City area. Clean rooms and a decent work out room with an indoor pool. The staff here make the place. Always available to help out and answer questions.

Room Tip: Any floor is good. Ask to be on a business floor if available.
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  • Stayed May 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank CapnKirk209
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Miami, Florida
Level 4 Contributor
34 reviews
31 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
Reviewed May 28, 2013

We attended a wedding on Long Island this past weekend and booked the hotel because of it's central location. We found the staff to be quite friendly and accommodating, the room was clean and well equipped, beds were comfortable and the breakfast was definitely a step up from Hampton Inns. Will try to stay at Hyatt Places more frequently when travelling on business as well.

  • Stayed May 2013, traveled as a couple
    • Value
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    • Sleep Quality
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Helpful?
Thank George66052
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Level 4 Contributor
35 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
Reviewed May 25, 2013 via mobile

Stayed here for the long weekend and I just say its in such a great location!! You are minutes away from the 5th largest mall in US and right across from the hotel you will find great outlet shopping for Nordstrom, Bloomingdales, SAKS and DCW shoe warehouse! If you are a food kind of person, there are great restaurants all within a 2 minute drive distance!!! Only thing would be I wish the rooms were a little bit bigger for the double beds

  • Stayed May 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Mzjulz
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Hyatt Place Garden City

Property: Hyatt Place Garden City
Address: 5 North Ave, Garden City, NY 11530-2125
Location: United States > New York > Long Island > Garden City
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Swimming Pool Wheelchair access
Hotel Style:
Ranked #2 of 4 Hotels in Garden City
Price Range (Based on Average Rates): $$$
Hotel Class:3 star — Hyatt Place Garden City 3*
Number of rooms: 122
Official Description (provided by the hotel):
Hyatt Place Garden City is walking distance to over 60 restaurants and two large malls. It’s ideally situated near top Long Island colleges. The Long Island Rail Road is within walking distance. Hotel features spacious guestrooms with Hyatt Grand Bed™ and 42" flat panel HDTV. Additional amenities include complimentary Wi-Fi throughout hotel, complimentary breakfast buffet, indoor pool, fitness center, 24/7 Guest Kitchen serves snacks/entrees, Intimate Bakery Café, business center, and complimentary parking. ... more   less 
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Also Known As:
Hyatt Place Garden City Hotel Garden City

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