My company reserved a room for a dinner, reservations were made days in advance. They called us up 2 hours before dinner and told us to forget it all the deals were off and we couldn't have the room we wanted. asked if there was a different room to use and they said no! We asked why and they said they were too busy the night before and they didn't want to take a chance... well there are twenty people that won't be going there ever again!
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