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“Nice rooms but in the middle if nowhere” 3 of 5 bubbles
Review of Holiday Inn Express Hotel & Suites West Point

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Holiday Inn Express Hotel & Suites West Point
Ranked #1 of 1 Hotels in Fort Montgomery
Carlisle, Pennsylvania, United States
Level Contributor
36 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
“Nice rooms but in the middle if nowhere”
3 of 5 bubbles Reviewed June 9, 2013 via mobile

Stayed in this hotel for an event at West Point. It was very convenient to the campus, but to nothing else. No restaurant or bar. Staff were not helpful about finding food. Ended up buying food at the adjacent gas station. Breakfast is scant. However the rooms are huge and very nice if you like fluorescent lights.

  • Stayed June 2013
    • 3 of 5 bubbles
      Value
    • 2 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
2 Thank Debra C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGCare, Guest Relations Manager at Holiday Inn Express Hotel & Suites West Point, responded to this review, June 25, 2013
Dear Debra C,

Thank you for your feedback. We take our guest comments very seriously and always strive to provide comfortable and friendly accommodations. We’re sorry you received service which was unacceptable. We constantly strive to provide an environment of comfort and value to our guests, therefore, we are sincerely concerned when we fall short of your expectations. I have taken note of your valuable comments and will use these to monitor and improve the quality of services we offer to our guests.

I hope you give us a chance in the future to show you how great our hotel is.

Sincerely,

Krysllin G
Case Manager
IHGCare
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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149 reviews from our community

Traveler rating
    53
    62
    17
    10
    7
See reviews for
56
36
5
19
Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    3.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (18)
Date | Rating
  • Chinese (Traditional) first
  • English first
  • German first
  • Italian first
  • Portuguese first
  • Spanish first
  • Any
English first
Arlington, Virginia
Level Contributor
19 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
4 of 5 bubbles Reviewed May 28, 2013

This is the newest and most modern of the hotels in the immediate West Point / Highland Falls area, making it very convenient if you have business at USMA. You can get a similar hotel experience if you go over Bear Mountain to Central Valley by the Outlets, or up to Newburgh, but that involves more travel time. All facilities were very clean and well maintained, no issues. I would have given this property five stars, but am instead giving it four as a political statement against their price gouging for special events. I compared prices for a normal weekend (same arrival and departure days) and it's quite clear we paid an outrageous premium because we stayed during Graduation weekend. Our rate was more along the lines of what you'd expect in Times Square for a top rate, full service hotel. Free market economics aside, this was an overall very positive experience at a nice, newer and very clean hotel.

  • Stayed May 2013, traveled with family
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank BaseCampTiger
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Charles Town
Level Contributor
23 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
2 of 5 bubbles Reviewed May 1, 2013

A decent choice in the West Point area. The beds were a little on the soft side for me. The walls were very thin and we heard everything the three college age girls were saying (including some things none too appropriate for the kids) that did not stop until 3am even after asking the front desk to intervene, but it was much quieter during the week. The pool was a little on the cold side but the sauna was very nice. Also, the front desk guy at check-in was nice but did not understand the laws pertaining to service animals, asking me for its papers.

  • Stayed April 2013, traveled with family
    • 3 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 2 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 2 of 5 bubbles
      Service
Helpful?
2 Thank socrefjc
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGCare, Guest Relations Manager at Holiday Inn Express Hotel & Suites West Point, responded to this review, May 14, 2013
Dear socrefjc,

Thank you for the candid review of our hotel. It is our goal to consistently provide superior service and accommodations at our hotel and your comments are very important to us. We apologize for the noise challenges you encountered and for falling short of your expectations this particular day. We do value the comments we receive from our guests as these help us improve the quality and service that we offer.

If there is anything we can do to make your next stay more comfortable, please do not hesitate to ask the Manager on Duty.

Sincerely,

Connie D
Case Manager
IHGCare
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Bronx
Level Contributor
13 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
5 of 5 bubbles Reviewed March 22, 2013

We stayed here for one night last weekend with our kids. We enjoyed it very much. The gentleman at the front desk was very courteous and got us checked in quickly, and directed us to the different amenities in the hotel. He also recommended a couple of places to eat in the area, and even told us to mention his name at one of the locations so we could get a discount. We ended up eating at Barnstormer BBQ right next door to the hotel, also a great place to check out.

We got the 2 queen beds room. The room was very nice. Everything worked fine. The beds were comfortable and soft pillows. Had a great night sleep.
We got a chance to use the pool which we enjoyed and as well as the sauna. The hot breakfast the next day was great too. Lot's to choose from. scrambled eggs, sausage patties, and fresh baked cinnamon buns, the usual cereal, instant oatmeal, and refrigerated things. as well as yogurt and boiled eggs - nice healthy options.

We would definitely stay here again the next time we're in the area.

  • Stayed March 2013, traveled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank AngieBronx
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Montreal, Canada
Level Contributor
62 reviews
30 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
4 of 5 bubbles Reviewed March 3, 2013

I love staying at Holiday Inn Express hotels and this one was also very nice, but could've been better:
- the pillows seemed a little worn - time to replace!
- wifi was very slow
- breakfast was good, but there's usually a waffle or pancake machine - none here
- no green tea :-(

  • Stayed February 2013, traveled with family
    • 5 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank meemsikins99
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Toronto, Ontario
Level Contributor
120 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 41 helpful votes
4 of 5 bubbles Reviewed December 10, 2012

Stayed here for a few nights around thanksgiving weekend. It's about a 15-20 minute drive to Woodbury Commons, but a little cheaper than staying really close to the outlet mall. Hotel was recently renovated and a really nice contintental breakfast included. Rooms are clean and comfortable. Nice furniture and flatscreen TV too.

  • Stayed November 2012, traveled with family
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank doug2244
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
NYC
Level Contributor
134 reviews
45 hotel reviews
common_n_hotel_reviews_1bd8 89 helpful votes
3 of 5 bubbles Reviewed December 7, 2012

They seemed to be understaffed and there was an odd lack of attention to detail. The front desk didn't have cash register key, the door to pool was locked and the ice maker didn't work. But we had a comfortable bed and plenty of towels.

Stayed September 2012, traveled as a couple
Helpful?
1 Thank ReneeRon
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Holiday Inn Express Hotel & Suites West Point

Property: Holiday Inn Express Hotel & Suites West Point
Address: 1106 Route 9 West, Fort Montgomery, NY 10922
Phone Number:
Location: United States > New York > Fort Montgomery
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 1 Hotels in Fort Montgomery
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — Holiday Inn Express Hotel & Suites West Point 2.5*
Number of rooms: 69
Official Description (provided by the hotel):
The Holiday Inn Express Hotel & Suites West Point-Fort Montgomery is located on the scenic Hudson River less than 5 minutes from West Point - the premier USMA, the Historic Ft. Montgomery Battlefield Site, Bear Mountain State Park & Constitution Island. Holiday Inn Express welcomes you to Fort Montgomery. Visit West Point, NY and Stay Smart at the Holiday Inn Express hotel while attending the following West Point events: West Point Graduation, Reception Day, Acceptance Day, Army Football Games. Your comfort is important to us. This Holiday Inn Express hotel is 'Your Home Away From Home' ... more   less 
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Also Known As:
Holiday Inn Express Hotel And Suites West Point
Holiday Inn Fort Montgomery
Fort Montgomery Holiday Inn
Holiday Inn West Point

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