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“Not very welcoming”

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IHG Army Hotels on Fort Drum, Fort Drum Inn
Ranked #1 of 1 Fort Drum B&B and Inns
Fort Drum
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
“Not very welcoming”
Reviewed June 9, 2012

Don't expect to have freindly service at the front desk. The front desk personnel seem to not want to be there and not want to serve you. their website states they are committed to customer service. I think they need to either revise that or re-train the staff up there. So, if you want to feel welcomed here at Fort Drum, you aren't gonna get that here at the Inn, but the rest of our stay has been ok so far. Good location, can't beat the price and the room we were in was clean.

Room Tip: book early
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  • Stayed June 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank ESoliz
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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41 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (7)
Date | Rating
  • English first
  • Any
English first
Fort Stewart GA
Level Contributor
11 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed May 13, 2012

Well to start off we haven't even gotten to Fort Drum yet. We called and made reservations over a month ago as soon as we found out we were PCS'ing to Fort Drum. We reserved a pet room. We have a week to go and called to confirm everything and found out we were scheduled for the 20th of June not May 20th. And now no pet room available. So now we have to put our Dog in a boarding kennel. That was the point in us calling way ahead of time so we wouldn't have to do that. How inconvenient for us now. And the rude manager tried to make it like my husband screwed up the dates. I was there when he made the reservations. Not our fault the lady over the phone was an idiot. Manager didn't even apologize for there screw up. To say the least we canceled the reservation and are definitely staying somewhere else.

  • Stayed May 2012, traveled on business
    • Value
    • Service
Helpful?
2 Thank YWilson W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

Travelers are raving about these Fort Drum hotels

1 review
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed February 10, 2012

I overheard an inn employee yelling at someone, who seemed like a rather new employee, someone still learning the ropes. The rude woman continued to say things to the effect of "this is ridiculous", "I can't believe you don't know how to answer the phone", "you're just a stupid privates wife", and something threatening to the effect of "you have no idea what I can do to your husband".

Something else that bothered me is that the manager, or the lady who seemed to be in charge, witnessed the entire thing and NEVER once said or did anything to the disrespectful woman. Seems like rank has a lot to do with how people treat one another around here, which, in my opinion, is VERY un-American.

I will NEVER stay at, or recommend this place again!

  • Stayed February 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank Jwilcoxson
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Erie, Pennsylvania
2 reviews
Reviewed January 5, 2011

My husband is a wounded soldier onbase and I went there to spend the weekend with him. This was definately a "no frills" Inn but had everything we needed. The breakfast choices were great. You can't beat the price. I checked into other places in the area in case I couldn't get in there and none could compare. He'll be there at least 3 more months and I have no problem at all staying there again.

Stayed December 2010, traveled as a couple
Helpful?
Thank GIwife
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Boston, Massachusetts
Level Contributor
20 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
Reviewed January 2, 2011

My boyfriend is in the Army & is relocating to Fort Drum next month, so we were in Watertown just before & after Christmas to do some apartment hunting. Before the holiday we stayed at the Microtel Inn nearby (which was also fine), but after Christmas we booked the Inn at Fort Drum when we discovered it existed! Anyway, this was my first experience of a "military hotel" & I was extremely pleasantly surprised. We paid $45 for the room & you simply can't beat that for value. The rooms are clean & of great size, & have just about anything that you'd need - even down to a small laundry basket! They had coffee & donuts available in the reception area 24/7, & also offered a decent selection of breakfast items in the morning. This hotel is not designed to provide luxury, so if you're looking for a place that's plush, then it won't be for you. But for those of you, like us, that just need somewhere comfortable & clean to use as a base for a few days (or even for extended periods of time), then this can't be beat for value in this area.

  • Stayed December 2010, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank NickyInBoston
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Glens Falls, New York
1 review
Reviewed December 30, 2010

My husband is at Fort Drum as a wounded soldier and is getting care there, he has been there since August 2010, I have been out to visit him a few times and have stayed in a couple different hotels. The first time the closest hotel we could get to base was in Poulski b/c a unit had just got back from deployment. the second time was for our anniversary/my birthday and we stay at the microtel, it was the worst the beds were way too hard, construction going right out side our bedroom windows literally on the 2nd floor, their was nothing but cereal at breakfast, the rooms were dirty and the spray things for if their was a fire were rusted. For what we paid for I thought it would have been better, not to mention the room was wicked tiny. After reading peoples comments on here I was nervous to stay here especially with the price being so cheap. We LOVED it in fact we booked our next stay when we checked out today, my husband just had surgery 3 days ago and won't be able to travel home for our sons 4th birthday so I figured we would go there. The beds are better than the one I sleep on at home, their is a couch which is nice and it pulls out and is very comfortable. Has a microwave, mini fridge with freezer. The only two things I would complain about would be that the internet doesn't work with netflix via the Wii,and even if you have a do not disturb sign up they still clean it, the first day they didn't but the second day they did. Which in the end was nice. I would recommend this to friends and family. While whomever I talked to on the phone to make my first reservations did not speak much English once I got their to check in everyone spoke English so not sure what that's about. Breakfast has several choices healthy ones even.

  • Stayed December 2010, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank amylynn285
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Wausau, Wisconsin
Level Contributor
26 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed September 7, 2010

very nice hotel, clean and inexpensive, great for the Military families

Stayed September 2009, traveled with friends
Helpful?
Thank UpNorthWisconsinUSA
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about IHG Army Hotels on Fort Drum, Fort Drum Inn

Property: IHG Army Hotels on Fort Drum, Fort Drum Inn
Address: PoValley Road, Bldg. P-4205, Fort Drum, NY
Location: United States > New York > Fort Drum
Amenities:
Children Activities (Kid / Family Friendly)
Hotel Style:
Ranked #1 of 1 B&Bs / Inns in Fort Drum
Number of rooms: 111
Official Description (provided by the hotel):
Welcome to IHG Army Hotels on Fort Drum. Fort Drum is Home of the 10th Mountain Division (Light Infantry), located in northern New York's picturesque North Country. The installation is in the middle of one of the most historically unique and geographically beautiful areas of the United States. Fort Drum is approximately 30 miles from Canada, with the Great Lakes to the west, the Adirondack Mountai ... more   less 
Also Known As:
Fort Drum Hotel Fort Drum

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