I'm not one to write negative reviews, but I felt that I had to share my recent experience at the Inn at Lake Joseph for others who may be trying to decide whether the high room rates are worth it. Sadly, I think the inn is way overpriced and not worth the exorbitant rates. It's not a terrible place to stay, but for us, it was a disappointing and expensive getaway.
Ultimately, we were looking for a luxurious lake getaway and the Inn at Lake Joseph didn't even come close to delivering.
First, the good things:
---The lake is nice, quiet, peaceful. However, the lake is not on the inn property. It's a shared lake with local residents and it's a short walk across the road from the inn. I guess I was expecting lake views and privacy on the lake, but that's not the case.
---Boat & kayaks are available for use. I was pleased to find out that we just had to walk down to the lake and hop in a boat, no extra fees or per day charges. Oh wait, that's not the case. There is a 10% fee added to your bill to cover these "free" amenities. Even our dog had a 10% fee tacked onto her bill!
---The inn is very dog friendly. If you're a pet owner that likes to travel with your dog, you know it can be a challenge to find a place that is truly pet friendly. We stayed in the Willow (dog friendly room) and although there is a charge for the dog, the inn keepers were very mellow about us bringing our boxer. They even allow off-leash privileges on the property, as long as you're respectful of the other guests.
---The Inn keepers have a good sense of humor. The "rules" that are printed and given out to you upon check in are humorous and good-spirited. We enjoyed reading them.
---The room (Willow) is a good size. Quite large as far as hotel rooms go, but lots of furniture so it didn't feel as spacious as it could have.
---Reliable wifi. I was pleasantly surprised by this, considering we were "in the mountains."
---The grounds are well maintained, mowed, landscaped.
---There is a great fire pit just outside the Carriage House for roasting marshmallows. We had a nice time sitting outside, meeting other guests.
And here is the stuff that, sadly, will prevent us from returning:
---When we arrived for check-in the inn keeper had no idea how many people were in our party, that we had a dog, and that we reserved an adjoining room, etc. All of this was discussed in detail when we made the reservation, so I would have hoped they were prepared for us.
---Upon entering the room, we were horrified to find lots (and I'm not exaggerating) dog hair, human hair, and dirt on the beds. On the pillows and sheets of both beds! Also on the bathroom and kitchen floor and in the tub. Housekeeping came immediately and changed the sheets (no vacuuming), but we had to wait outside in the car, in the rain, with 2 kids and a dog while they fixed up the room. Super annoying. In general, the place was just dirty. There were cobwebs on the ceiling, a dust bunny on the stove, crumbs in the freezer, etc. Just yuck.
---The room decor is really dated. I'm talking plastic plants, tacky wall art, ugly 80s kitchen, paint patches on walls, broken light switch plate. For $360/night, I was expecting updates.
---The window didn't lock! On the ground level this is safety issue. I didn't sleep soundly because of this.
---The patio attached to the room is terrible. It faces a small parking lot and has 8ft. pergola so you can't see anything. Feels like you're in a box.
---Charcoal grill, not gas. Not terrible, but certainly not luxury.
---Our room was across from the maintenance "barn," so instead of waking up to peaceful country sounds, we heard golf carts dumping supplies at the barn every 20 mins.
---Housekeeping only made the beds and replaced towels, they didn't vacuum up the hair on the floors, clean the kitchen sink, or change sheets. Our dirty room stayed dirty for our whole trip.
---Because we have kids we were discouraged from eating breakfast in the dining room, even though we were there on a Mon & Tue. We were told to order breakfast in our room. I found this entirely offensive.
---When we went and picked up said breakfast from the main building in the morning, they gave it to us in a Walmart bag with no utensils, salt/pepper/ketchup. And, they combined 2 of our orders into one container, as if they couldn't spare an extra take out container. Not the worst thing in the world, but again, we're paying $400/night (incl. tax & service charge) for this kind of service.
---The hair dryer made a sound like a screaming cat. Comical and not surprising. We couldn't use it.
---No central air, instead there is a wall unit.
---Really small tv for the size of room. Not luxurious.
I'm sure if we had called to complain about most of these issues the inn keepers would have done their best to fix things quickly (they were nice and helpful), but the point is that these things should not have been issues to begin with. Not for the cost we paid. And we didn't really want to lug our kids and dog out of the room to have these issues addressed, so we put up with it.
This place is more like a $119/night kind of place. Not $400/night.
- Official Description (provided by the hotel):
- The Inn, with working fireplaces, whirlpool baths and private sundecks, is located in Upstate New York on a 250-acre private lake. Like resort lodging, Inn at Lake Joseph provides a variety of summer and winter recreational facilities, including access to a health and fitness spa. But unlike larger hotels, with just 18 guestrooms, a luxurious, yet informal, casual country retreat that assures guests a relaxing, private, rustic mountain lake environment awaits. Very much like the Berkshires, White Mountains, Adirondacks and Poconos, the Catskills surrounding the Inn offer spectacular scenes of lakes and rivers, as well as hiking trails with views of majestic peaks and isolated waterfalls. However, unlike these other regions, The Inn is no more than 2 hours from New York City. ... more less
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- Also Known As:
- Inn At Lake Joseph Hotel Forestburgh