When we arrived to check in, there was no one at the desk. A sign read "Please call 0 and I will come down immediately". We called, and waited...more people showed up behind me...we waited some more. The woman who finally showed up was pleasant enough. I asked for a non-smoking room. She handed me the keys and when we got off the elevator the smell of smoke was overwhelming. We were technically given a non-smoking room, but a few doors down was the smoking section of rooms. My room smelled bad, it was dirty, there wasn't any shampoo in the bathroom, it looked like a bad design from the 1980s, and was in need of a paint job. Dirty vent in the bathroom. Eww eww ewwww.
I called the front desk to ask for shampoo and the same woman said she'd bring it up to our room. We waited...and waited...and waited (do you detect a theme here?). No show. So I called again thinking maybe she forgot. She said she'd bring it right up. In about 5-10 minutes she knocked at the door with the shampoo.
The smell of smoke continued through the night (I should have asked for another room, but we were too tired to do so)...I even had to open the window because it was so bad. In the morning, I went down to the front desk to complain. She told me that I was on a smoking floor even though my room was non-smoking. (What a stupid idea! The whole floor should be smoking if that's the case). A different woman (who was also pleasant) told me she'd have the manager call me. I haven't gotten a call (what a surprise!).
Went to the "grab-and-go" breakfast room - a very small selection of oatmeal packets, a few granola bars, some coffee/tea, and a couple of sad-looking pastries. And - wait for it - no cups!!! I walked back over to the front desk and told the woman about it. She opened the cabinet, no cups there either. She seemed to look everywhere for cups, while other people started gathering, waiting for breakfast. Still no cups! She brought ONE CERAMIC CUP over, and I left. Not sure if any more cups materialized. There's a Starbucks next door - guess where I went for coffee?
Having only one person at the desk for this size hotel is unthinkable. I felt bad for each of the women who worked there. They weren't to blame, the management is. Bad management, dirty, run-down, smoky, stinky hotel with bad service (due to not enough front desk staff)!
Please, for your own sake, don't make the same mistake I did. Pick somewhere else!
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- Also Known As:
- Homestead Studio Suites Fishkill - Poughkeepsie Hotel Fishkill
- Extended Stay America Fishkill