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“Awful”
Review of Ramada Fishkill

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Ramada Fishkill
Ranked #14 of 14 Hotels in Fishkill
Reviewed November 9, 2013 via mobile

When we checked in to our room. The towels had hair on them and were stained. The floor had stains and the whole room was dirty. When we woke up the next morning there was no hot water at all. We called front desk and they were so unhelpful. After three hours back and forth with the front desk, they had us take a shower at the complete opposite of the hotel. It did not seem the hotel was clean at all. The lobby was nice but it would be nice if they spent the money on the rooms itself.

  • Stayed: November 2013
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Thank tennis12345
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Alexia Z, General Manager at Ramada Fishkill, responded to this reviewResponded November 13, 2013

We are sorry that you did not have the experience you expected at our Ramada hotel. We make it our practice to share all guests comments and concerns will all levels of staff and management. Thank you for your comments as we will use them to improve our services. Hopefully in the future you will allow us to host you for another stay with the opportunity to make things right. We appreciate your business.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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734 - 740 of 1,051 reviews

Reviewed November 6, 2013

Our bus arrived as scheduled around 9 pm on Oct 22nd. Only 1 person was on the desk & he had to check all of us into our rooms individually (50 people) so that took well over an hour. Bags were not delivered to our rooms or picked up the next morning (seniors should not have to carry bags when our rooms were all reserved ahead of time). Some had dirty sheets. One shower was in disrepair. Anyone could walk in from the back door at the parking lot so security was non-existent. The carpets were stained & wood work marked in all the main areas - sure didn't look like the pictures!!!

  • Stayed: October 2013, traveled with friends
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Thank slee1341
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Alexia Z, General Manager at Ramada Fishkill, responded to this reviewResponded November 13, 2013

We apologize for not providing the experience you were expecting at our Ramada. Our building is currently undergoing many renovations to update the hotel.We have also hired security staff to patrol and inspect the hotel grounds. We appreciate your comments and concerns as we will use them to improve our services and create a better stay for future guests. I hope that you will come back and allow us to make you feel at home. We appreciate your business.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed October 30, 2013

  • Stayed: October 2013, traveled with family
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Review collected in partnership with Ramada
Thank Sofia F
This review is the subjective opinion of an individual traveler and not of TripAdvisor LLC nor of its partners.
Alexia Z, General Manager at Ramada Fishkill, responded to this reviewResponded November 13, 2013

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC nor of its partners.
Reviewed October 29, 2013

I was there for two nights with a church group. My bed had not been changed from the previous guest. Our room was left open by the housekeeping staff. We had no towels for the second night. The bath tub was not clean. Several others from our group had similar complaints. The phone did not work and when it did, no one answered.

  • Stayed: October 2013, traveled with friends
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Thank Donna M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Alexia Z, Front Desk Agent at Ramada Fishkill, responded to this reviewResponded November 13, 2013

We are sorry to hear that your experience at the Ramada Inn did not meet your expectations. We make sure to take not of all our guests comments and concerns with management and our staff. thank you for taking the time to let us know how your stay was so we can improve our services for your convieniences and other guests as well. We are in the process of making additional renovations to the property as well as a variety of improvements in all departments. Hopefully, in the future you would give us another opportunity to make things right for you and many of our guests also. We appreciate your business.
Thank you,
Ramada Inn Front Desk Agent
Andrea Garcia

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Reviewed October 27, 2013

Room was small but clean. Bathroom was clean. Shower had good pressure. No refrigerator in room, which is annoying. Sheets smelled and felt clean. Provided 6 good sized pillows. I was in room 101, which faces the parking lot. So loud when people are walking to their cars having conversations. I am sure same would be true of all rooms on this side- 101, 103, 105, 107 etc. Another reviewer mentioned loud partying. The hotel was pretty quiet during my stay.

Breakfast was delicious. Some of the choices were cereal, eggs, french toast, home fries, bacon sausage, pastries, toast, bagels. Plenty for everyone.

I agree with other reviewer's opinion concerning the lobby- makes the hotel seem much nicer than the rooms actually are. Many other hotel choices in the area.

  • Stayed: October 2013, traveled on business
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Thank SewFine802
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Alexia Z, General Manager at Ramada Fishkill, responded to this reviewResponded November 13, 2013

We greatly appreciate your comments and concerns reguarding our hotel. We would like to say thank you for your business and are glad you had a pleasant stay. Our breakfast is one of the many features that our guests really seem to appreciate. We will also relay the message to our housekeeping staff of thier excellent services. We are currently in the process of updating many areas of our hotel including the lobby area. We would definately like to have you back in the future. Again appreciate your business and hope to see you soon.

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Reviewed October 27, 2013

  • Stayed: October 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Ramada
Thank Drew K
This review is the subjective opinion of an individual traveler and not of TripAdvisor LLC nor of its partners.
Reviewed October 26, 2013

  • Stayed: October 2013, traveled as a couple
    • Value
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    • Cleanliness
Review collected in partnership with Ramada
Thank Mario N
This review is the subjective opinion of an individual traveler and not of TripAdvisor LLC nor of its partners.
Alexia Z, Manager at Ramada Fishkill, responded to this reviewResponded November 13, 2013

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC nor of its partners.
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Additional Information about Ramada Fishkill

Address: 542 Route 9, Exit 13 off I-84, Fishkill, NY 12524-2248 (Formerly Holiday Inn Fishkill)
Phone Number:
Location: United States > New York > Fishkill
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #14 of 14 Hotels in Fishkill
Price Range: $91 - $157 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Ramada Fishkill 3*
Number of rooms: 157
Official Description (provided by the hotel):
This full-service hotel offers 157 guest rooms, restaurant, business center, fitness center, outdoor pool, free WiFi, free hot breakfast (included in rate) room service and on-site laundry facilities. Hotel also offers 10,000 sq ft of conference/meeting space. Truck and RV parking is available. Conveniently located at the junction of I-84 and Route 9 in the Hudson Valley. ... more   less 
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Also Known As:
Ramada Conference Center Fishkill, Ny Hotel Fishkill
Holiday Inn Fishkill
Fishkill Holiday Inn

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