We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
Book On TripAdvisor Bonus Book your hotel on TripAdvisor — then save 20% on things to do for your trip. Use code BOOKTOSAVE.

“Confirmation...Expedia paid....No Hotel Room???” 1 of 5 stars
Review of HYATT house Fishkill/Poughkeepsie

Best prices for -
Enter dates for best prices
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 5 more sites!
Save
You added HYATT house Fishkill/Poughkeepsie to your Saves list
HYATT house Fishkill/Poughkeepsie
3.0 of 5 Hotel   |   100 Westage Business Center, Fishkill, NY 12524 (Formerly Hotel Sierra Fishkill - Pougkeepsie)   |  
Hotel website
  |  
Hotel deals
  |  
  |  
Hotel amenities
Special Offer
Double Your Points
Ranked #2 of 12 Hotels in Fishkill
Certificate of Excellence
New York
Level Contributor
21 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 35 helpful votes
“Confirmation...Expedia paid....No Hotel Room???”
1 of 5 stars Reviewed December 4, 2012

I have stayed at this hotel when it was the Sierra Suites....It was the best place to stay in Fishkill. Now it's the Hyatt and you would expect that it would be better than ever......Not so. I paid for my stay via Expedia and arrived at the Hyatt on Friday November 30th with my confirmation in hand. The Hyatt front desk told me that they did not have the King suite that I had reserved but had a room with a single king bed.....A room with a single King bed for 2 adults and 2 kids?? With that they told me NEVER TO BOOK A ROOM THROUGH A 3RD PARTY VENDOR!....The next part was totally shocking.....the message was .....well ....leave! Like you’re trying to check yourself into a low grade hotel without paying! Are you kidding! Is this really a Hyatt?? Hyatt Customer service was no better at handling the matter.....Sorry. Like you should have known not to book with us! Essentially....GO AWAY... So with that I say DON'T EVEN THINK ABOUT BOOKING THIS PROPERTY. YOU WILL BE SORRY! My final thoughts...I am not the only one that this has happened to...read the reviews. I have traveled around the world and have not ever had anything like this happen to me. Inexcusable!

Room Tip: Want a room...Don't try checking in here....They will leave you on the curb!
See more room tips
  • Stayed November 2012, traveled with family
    • 1 of 5 stars
      Value
    • 3 of 5 stars
      Location
    • 1 of 5 stars
      Sleep Quality
    • 1 of 5 stars
      Rooms
    • 1 of 5 stars
      Cleanliness
    • 1 of 5 stars
      Service
Helpful?
1 Thank Giulianr
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Write a Review

545 reviews from our community

Traveler rating
    302
    153
    41
    25
    24
See reviews for
207
129
33
87
Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (68)
Date | Rating
  • English first
  • French first
  • German first
  • Japanese first
  • Korean first
  • Portuguese first
  • Spanish first
  • Any
English first
Arkansas
Level Contributor
94 reviews
30 hotel reviews
common_n_hotel_reviews_1bd8 33 helpful votes
5 of 5 stars Reviewed November 25, 2012

Stayed here during a business trip to the Black Rock Forest Consortium field station. Hotel is very new and modern looking with a bit of a "chain" feel to it. Check in was fast and professional. Room was very nice, with good furnishings and a comfortable bed. Overall feel of luxury without being pretentious. A very good hot breakfast was available. Located near several restaurants and a Walmart. Overall a good choice for short or extended stays in the Hudson Valley region of New York.

Room Tip: Thermostat is on the wall, not on the heating/AC unit
See more room tips
  • Stayed November 2012, traveled on business
    • 4 of 5 stars
      Value
    • 3 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank rgrippo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Asheville, North Carolina
Level Contributor
42 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
2 of 5 stars Reviewed November 5, 2012

First of all, I will preface this review knowing that we stayed here for a wedding during the aftermath of Hurricane Sandy and people were more on edge and the hotels more full than normal.

Now, we booked 2 rooms 3 months in advance for my brother's wedding in Poughkeepsie. This hotel tells you it is in Fishkill/Poughkeepsie, but it is actually 12 miles (almost 30 minutes) down a very very busy heavy traffic filled Rt 9 from Poughkeepsie. So if you book this hotel be aware.

Arrived (about 10 PM) to a very unprofessional front desk person. She looked unkept and had her dress shirt untucked and wrinkled. She was barely polite and gave us a handicapped room (we are not handicapped) right next to the bar/breakfast kitchen. I immediately could hear everything that was going on in the kitchen when I entered the room and asked politely if we could switch. She acted really annoyed and told us they were full because of the hurricane. I went back and tried to endure it for 30 more minutes, but the wall actually shook when they were doing something with dishes in the kitchen. I went back out and met a very well dressed young man at the front desk that was very polite and told us he would be happy to switch us to the 4th floor. What happened in 30 minutes? Some people just don't want to be a help I guess.

2nd thing- I specifically asked if my Grandmother's reservation was ok and was told yes, they were expecting her the next day. When she arrived (I was not there) she was rudely told that they were now overbooked and she would have to drive 12 miles!!!! down the road to another hotel. My grandmother is 80 and she does not do well with directions and things like that. She was soooo upset when she was calling me. I think it is absolutely unacceptable that a hotel would do that to customers that had a confirmed reservation especially elderly customers that begged not to be moved. For that reason I do not recommend this property even though that other things about the property were fine.

One other thing- Across the street from Wal-mart, the entrance to this hotel is difficult to get into.

Room Tip: do not take a room near the lobby on the first floor, especially 130.
See more room tips
  • Stayed November 2012, traveled with family
    • 3 of 5 stars
      Value
    • 1 of 5 stars
      Location
    • 4 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Rooms
    • 4 of 5 stars
      Cleanliness
    • 1 of 5 stars
      Service
Helpful?
Thank squeege777
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RI
Level Contributor
11 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
5 of 5 stars Reviewed November 4, 2012 via mobile

You can't beat it for the money. New, clean hotel with nice amenities in a great location. We stayed in your basic room which was fine for the two of us - flatscreen TV, fridge, nice and clean!

We tried to reserve for a last-minute second night but they were sold out. Would most definitely stay here again.

Stayed November 2012
Helpful?
Thank HereThereEverywhere3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Middletown, Delaware
Level Contributor
65 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
4 of 5 stars Reviewed October 26, 2012 via mobile

Stayed here three nights while on vacation. Good location to get to lots of places. We went to Bethel Woods, Woodstock and the FDR Estate from here. No more than an hour drive for any. Lots of places to eat and shop around the hotel. Would highly recommend this Hyatt!

Stayed October 2012, traveled as a couple
Helpful?
Thank Kevin K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Tel Aviv
Level Contributor
23 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
4 of 5 stars Reviewed October 25, 2012

We stayed here for an overnight on the way to Manhattan. Overall, it's a nice hotel. Room is equipped with flat screen TV, a refrigirator and a microwave. Everything seems pretty updated. There was a hot complimentary breakfast which was really nice. Parking is free. Overall, good value for your money.

  • Stayed September 2012, traveled as a couple
    • 5 of 5 stars
      Value
    • 3 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 4 of 5 stars
      Service
Helpful?
Thank IdoTLV
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Maryland
Level Contributor
274 reviews
45 hotel reviews
common_n_hotel_reviews_1bd8 109 helpful votes
4 of 5 stars Reviewed October 24, 2012

I am partial to Hyatt, but did not know what to expect from a Hyatt House. It is a hotel for overnight or extended stays. We got a one bedroom suite because we were exhausted and wanted two televisions without fussing over the remote or keeping one of us up.

The living room furniture is not high end like regular Hyatts, but is certainly adequate. The bed was very comfortable and the bathroom and toiletries were very nice. I typically stay in a Hampton or Holiday Inn Express when driving through the Poughkeepsie/Fishkill area, but the Hyatt House may have won me over. It is a better value for the money.

  • Stayed October 2012, traveled on business
    • 4 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Rooms
    • 4 of 5 stars
      Cleanliness
    • 4 of 5 stars
      Service
Helpful?
1 Thank ResearcherMD
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hotels you might also like...
Also consider these accommodations in or near Fishkill
0.3 mi away
Hilton Garden Inn Poughkeepsie/Fishkill
0.4 mi away
Hampton Inn Fishkill
Hampton Inn Fishkill
#3 of 12 in Fishkill
4.5 of 5 stars 612 reviews
1.2 mi away
Quality Inn & Suites Fishkill
Show Prices
Show Prices
Show Prices
0.4 mi away
Hawthorn Suites By Wyndham Fishkill/Poughkeepsie Area
0.3 mi away
Holiday Inn Express
Holiday Inn Express
#7 of 12 in Fishkill
4.0 of 5 stars 173 reviews
0.3 mi away
Courtyard Fishkill
Courtyard Fishkill
#6 of 12 in Fishkill
4.0 of 5 stars 274 reviews
Show Prices
Show Prices
Show Prices

Been to HYATT house Fishkill/Poughkeepsie? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about HYATT house Fishkill/Poughkeepsie

Property: HYATT house Fishkill/Poughkeepsie
Address: 100 Westage Business Center, Fishkill, NY 12524 (Formerly Hotel Sierra Fishkill - Pougkeepsie)
Phone Number:
Location: United States > New York > Fishkill
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Restaurant Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Romantic Hotel in Fishkill
#4 Business Hotel in Fishkill
#5 Family Hotel in Fishkill
Price Range (Based on Average Rates): $$
Hotel Class:3 star — HYATT house Fishkill/Poughkeepsie 3*
Number of rooms: 135
Reservation Options:
TripAdvisor is proud to partner with Orbitz, Expedia, Hotels.com, Hyatt Hotels Corporation, getaroom.com, Travelocity and Hotwire so you can book your HYATT house Fishkill/Poughkeepsie reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Hotel Sierra Fishkill Pougkeepsie

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing