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“complete insanity”

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Hampton Inn Long Island - Brookhaven
Ranked #1 of 1 Hotels in Farmingville
Reviewed May 21, 2012

I wanted to book a room for this hotel for a family event. My other family members had booked a room for 1 night last week. When I called, I could only book a room for 2 nights---so the room was available Saturday if I booked it for Friday & Saturday but the room wouldn't be available Saturday. The rep & the rep's manager would only repeat "There is nothing available for a one night stay, that is a high demand weekend...." Neither would deviate from the script. I am a Hilton Honors member (which apparently means nothing) and have stayed in many Hampton Inns & Hiltons....no leverage there. The reps would also not acknowledge that if there was any way around this policy....just crazily kept repeating the same line over & over & over again. Insane.

I could understand if it was peak season at the beach or if the hotel was indded booked full. But, the fact is that they wanted 2 nights out of me, not just one. Does anybody else see the insanity of having a room there for me Saturday if I booked Friday but not just if I wanted a room on Saturday?

Thanks for nothing, Hilton/Hampton Inn.

Room Tip: Stay at another hotel.
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  • Stayed: May 2012, traveled with family
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Thank phillygirl400
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Craig078, General Manager at Hampton Inn Long Island - Brookhaven, responded to this reviewResponded May 23, 2012

phillygirl400

Thank you for taking the time out to write a review about your experience with the Hampton Inn Brookhaven. I apologize for the inconvenience you endured while trying to make a reservation at our hotel. Our policy is to have a 2 night minimum for all weekends during the busy season, as do most hotels in the area. However, that does not mean that exceptions can not be made to help accommodate a future guest of our hotel. Your feedback will help me continue to train our staff, to give our guests the best service possible.

If there is any way I can still help you, please call me at 631-732-7300.

Craig Goldman, General Manager

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619 - 625 of 667 reviews

Reviewed May 15, 2012

The Hotel was very clean The staff was friendly.My sons baseball team and their families stayed here and we were treated great.Very nice pool .The Hotel is close to everything.The breakfast was very good also.Renee in group sales was very nice and extremely helpful.I would recommend this hotel to any team going to Baseball Heaven for a tournament to stay here.

  • Stayed: May 2012, traveled with friends
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Thank Miami48682
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Craig078, General Manager at Hampton Inn Long Island - Brookhaven, responded to this reviewResponded May 19, 2012

Miami48682,

Thank you for taking the time to write a review about your stay at the Hampton Inn Brookhaven. We strive to make the hotel a destination for families that are coming into the area for baseball tournaments. We take great pride in providing great service and a clean hotel. I am happy to hear that Renee met all your expectations in getting your group set up. She is a great asset to our hotel.

We look forward to seeing you again the next time you are in the area.

Thanks
The Hampton Inn Brookhaven Team

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Reviewed May 14, 2012

The hotel is centrally located to a variety of different East Long Island areas and the staff and amenities were outstanding. This was, indeed, the best hotel stay I have ever had to enjoy.

  • Stayed: May 2012, traveled solo
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Thank Stephen R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Craig078, General Manager at Hampton Inn Long Island - Brookhaven, responded to this reviewResponded May 19, 2012

Stephen R,

Thank you for taking the time to writing a review about your stay at the Hampton Inn Brookhaven. I am always happy to hear when we make someone’s stay memorable. We take great pride in providing great guest service as well as giving the customer a great product.

We hope you will use our hotel they next time you are in our area.

Thanks

The Hampton Inn Brookhaven Team

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Reviewed April 24, 2012

We are partial to Hilton hotels, and the Hampton Inn had the signature comfy beds of Hilton hotels. The daily breakfast was good, and the pool was nice. The service was good as well. The only thing missing was a jacuzzi/whirlpool.

  • Stayed: April 2012, traveled with family
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Thank Tareah G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Craig078, General Manager at Hampton Inn Long Island - Brookhaven, responded to this reviewResponded May 5, 2012

Tareah G,

Thank you for taking the time to write a review about your stay at the Hampton Inn Brookhaven. I am happy to hear that you enjoyed your stay, as we take great pride in providing our guest with great service and a clean hotel.

We look forward to seeing you again the next time you are in the area.

The Team at the Hampton Inn Brookhaven

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Reviewed March 29, 2012

I recently stayed at the Hampton Inn for the weekend. We were in town for a baseball tournament at Baseball Heaven and the entire team stayed at the same location. The staff at the HI were gracious with our very active 14 year olds on top of which, there were 3 other teams staying there also.

The entire staff was accomodating, friendly and went above and beyond to make sure we were all happy. The breakfast was excellent, also. This is our new go-to place for next years' tournament!

Room Tip: Right off the Highway and 7 minutes from Baseball Heaven.
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  • Stayed: March 2012, traveled with family
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1  Thank Amelia C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Craig078, General Manager at Hampton Inn Long Island - Brookhaven, responded to this reviewResponded March 30, 2012

Amelia C,

Thank you for taking the time to write a review about your stay at the Hampton Inn Brookhaven. We always enjoy hosting baseball teams and are pleased to know that you left happy. We take great pride in providing a clean room, great breakfast and above and beyond service. We are looking forward to seeing you again next year.

The team at the Hampton Inn Brookhaven

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Reviewed March 27, 2012

We stayed for a baseball tournament at Baseball Heaven, that was very close by. The hotel and pool area, which was a bonus for the kids, was clean, well maintained, extremely accommodating, friendly and well equipped. The complimentary breakfast that was served each day was delicious with many choices to please all. The hotel was also near Port Jefferson ferry and a nice place to go for lunch, dinner or to just walk around.

  • Stayed: March 2012, traveled with family
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1  Thank TheBoys02
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Craig078, General Manager at Hampton Inn Long Island - Brookhaven, responded to this reviewResponded March 30, 2012

TheBoys02,

Thank you for taking the time to write a review about your stay at the Hampton Inn Brookhaven. We enjoy hosting baseball teams when they are in town and are always pleased when they leave happy. We hope you use us again when you are in the area.

The Team at the Hampton Inn Brookhaven

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Reviewed March 26, 2012

We stayed here while in town for a baseball tournament and would recommend to any family. Nice pool, clean, up to date rooms, with comfortable beds, fridge and microwaves. Breakfast buffet was very good and the stay was attentive of any items that needed to be replenished. Beds were soooooo comfortable!

Room Tip: we stayed in an odd numbered room, which faced the highway and was a little noisy at times. Suggest...
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  • Stayed: March 2012, traveled with family
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1  Thank BraintreeMADjc
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Craig078, General Manager at Hampton Inn Long Island - Brookhaven, responded to this reviewResponded March 30, 2012

BraintreeMADjc

Thank you for taking the time to write a review about stay at the Hampton Inn Brookhaven. Its nice to hear that when baseball teams are in the area they are using our hotel and enjoying thier stay. We hope to see you again when you are in the area.

The team at the Hampton Inn Brookhaven

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hampton Inn Long Island - Brookhaven

Address: 2000 N Ocean Ave, Farmingville, NY 11738-2908
Phone Number:
Location: United States > New York > Long Island > Farmingville
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Shuttle Bus service Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #1 of 1 Hotels in Farmingville
Price Range: $117 - $232 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Hampton Inn Long Island - Brookhaven 2.5*
Number of rooms: 161
Reservation Options:
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Also Known As:
Hampton Inn Long Island - Brookhaven Hotel Farmingville
Hampton Inn Farmingville
Farmingville Hampton Inn

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