I wanted to book a room for this hotel for a family event. My other family members had booked a room for 1 night last week. When I called, I could only book a room for 2 nights---so the room was available Saturday if I booked it for Friday & Saturday but the room wouldn't be available Saturday. The rep & the rep's manager would only repeat "There is nothing available for a one night stay, that is a high demand weekend...." Neither would deviate from the script. I am a Hilton Honors member (which apparently means nothing) and have stayed in many Hampton Inns & Hiltons....no leverage there. The reps would also not acknowledge that if there was any way around this policy....just crazily kept repeating the same line over & over & over again. Insane.
I could understand if it was peak season at the beach or if the hotel was indded booked full. But, the fact is that they wanted 2 nights out of me, not just one. Does anybody else see the insanity of having a room there for me Saturday if I booked Friday but not just if I wanted a room on Saturday?
Thanks for nothing, Hilton/Hampton Inn.
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- Also Known As:
- Hampton Inn Long Island - Brookhaven Hotel Farmingville
- Hampton Inn Farmingville
- Farmingville Hampton Inn