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“Comfortable hotel with great attentive staff”

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Woodcliff Hotel and Spa
Ranked #1 of 2 Hotels in Fairport
Certificate of Excellence
Ithaca, New York
Level Contributor
51 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 36 helpful votes
“Comfortable hotel with great attentive staff”
Reviewed March 11, 2014

We stayed as a hockey group with another four teams over the weekend and had a wonderful time. The staff was alway accomodating from opening the door, check in, bag delivery to the restaurant to security folks. Its quite the hotel as a private brand in the middle of Fairport and is easy to get to with many restaurants and shops a short distance away. The rooms are nice and love the duvets and shower and updated coffee, tv and kitchenette. No tub which if fine with us and soundproofing is good and doors heavy. We did have a bad experience with noise from a room four doors down with a party that kept us up until 1:30 but security was dispatched and was taken care of. Overall this property is nice and spa was wonderful. Pool was small but has a jaccuzi.

Room Tip: Floors are in wings from the elevator, pick a room farther from elevator for best privacy
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  • Stayed March 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
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Helpful?
Thank moppiesue
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jeffrey D, Manager at Woodcliff Hotel and Spa, responded to this review, March 20, 2014
Dear moppiesue,
Thank you for sharing your experience on Tripadvisor.com. I am glad to hear that you found our staff extremely accomodating and efficient. In regards to your comments about our convenient location we are located just minutes from prime shopping centers and excellent restaurants, so it is great to hear you enjoyed the local area. I greatly appreciate your feedback and I look forward to your next visit.
Sincerely,
Jeffrey DiTondo
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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493 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (146)
Date | Rating
  • Danish first
  • English first
  • German first
  • Russian first
  • Any
English first
Rochester, New York
2 reviews
Reviewed March 9, 2014

This was our second time staying in this hotel. There were some issues during our first stay. However, staff went out of their way to make sure our second stay was excellent. The rooms are clean and the iHome clock radios and Keurig coffee makers are great perks. Staff was very friendly and accommodating. The spa is fantastic. Their breakfast food is incredible. This is a great place for a relaxing close to home getaway! We will definitely be back again!

Room Tip: Ask for a room with a view. Their suites are amazing!
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  • Stayed March 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Anne H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jeffrey D, Manager at Woodcliff Hotel and Spa, responded to this review, March 20, 2014
Dear Anne H,
Thank you for sharing your experience on Tripadvisor.com. I am glad to hear that you had an "Excellent Getaway" and it is especially great to hear that our staff went out of their way to ensure you had a memorable and enjoyable experience. Spa Elan is one of the Premier Spa's in Rochester, NY and I will ensure that the staff is praised for their "fantastic" service. Thank you again for your feedback and we look forward to future visits.
Sincerely,
Jeffrey DiTondo
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Rochester, New York
1 review
Reviewed March 9, 2014

The staff at the Woodcliff is what really makes this hotel such an excellent place to stay. They work very hard to make sure all your needs are taken care of, taking any extra step for your comforts. I'd like to personally single out Chanel Snead at the front desk, who managed our booking and made sure to right any hiccups that may have happened. She is a model of what customer service should be. Also, Steve, part of the Horizon's Lounge staff, took great care of us, making sure we had everything needed in a timely manner, even on a busy Saturday night.

Room Tip: Executive Rooms have a marvelous view, worth the extra money.
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  • Stayed March 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank snwblnd69
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jeffrey D, Manager at Woodcliff Hotel and Spa, responded to this review, March 20, 2014
Dear snwblnd69,
Thank you for sharing your experience on Tripadvisor.com. The Woodcliff Hotel and Spa prides itself on the sincerity and helpfulness of our staff and this obviously transpired throughout your visit. I will ensure you great comments are shared with our staff members, especially Chanel Snead, who you graciously recognized as an outstanding associate. Thank you again for your feedback and we look forward to future visits.
Sincerely,
Jeffrey DiTondo
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Rochester, New York
Level Contributor
29 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
Reviewed February 26, 2014 via mobile

I loved the location of this hotel. My room was spacious and clean. I loved the stand up shower and the view from our 6th story room. The only thing I wouldve appreciated would of been the staff interacting more. I barely got a hi. I didn't receive information on the restaurant or the spa which was disappointing. Other than that I have no complaints.

  • Stayed February 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank S4896
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jeffrey D, Manager at Woodcliff Hotel and Spa, responded to this review, March 20, 2014
Dear S4896,
Thank you for sharing your experience on Tripadvisor.com. It is great to hear that you found are rooms so spacious and the views spectacular. The Woodcliff Hotel and Spa is located on the highest peak in Monroe County so the views are breathtaking. I greatly appreciate your feedback and I look forward to your next visit.
Sincerely,
Jeffrey DiTondo
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Syracuse, New York
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed February 25, 2014

I can not say enough about the wonderful wait staff, the incredible food and surprisingly good signature cocktails. The entertainment (Gap Mangione's group) was very impressive and we loved dancing and listening to truly great musicians. The room was clean, comfortable and had everything we needed. I can't think of another place that offers all this under one roof. I wouldn't hesitate to recommend the Woodcliff to anyone looking to get away and relax and have some fun!

  • Stayed February 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Georgia A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jeffrey D, Manager at Woodcliff Hotel and Spa, responded to this review, March 18, 2014
Dear Georgia A,
Thank you for sharing your experience on Tripadvisor.com. It is great to hear that you enjoyed your evening with us especially the service and experience in Horizon's Restaurant. The Woodcliff Hotel and Spa offers live entertainment Tuesday through Saturday and the entertainment schedule is available on our website under Horizons Lounge. I greatly appreciate your feedback and I look forward to your next visit.
Sincerely,
Jeffrey DiTondo
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Albion, New York
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed February 23, 2014

Beautiful view, close to the mall, excellent service, amazing dinner meals and the room was out of this world! It was clean with a professional atmosphere. The room we chose had complementary champagne and chocolate covered strawberries. The bathroom we had was just gorgeous with a spa tub and spa shower.

  • Stayed February 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Cody E
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jeffrey D, Manager at Woodcliff Hotel and Spa, responded to this review, March 18, 2014
Dear Cody E,
Thank you for sharing your experience on Tripadvisor.com. It is great to hear that you had the "Best Hotel Stay EVER" with us. The Woodcliff Hotel and Spa prides itself on the friendliness and accomodating nature of our staff as well as the cleanliness of our guest rooms. I greatly appreciate your feedback and I look forward to your next visit.
Sincerely,
Jeffrey DiTondo
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
PA
Level Contributor
66 reviews
50 hotel reviews
common_n_hotel_reviews_1bd8 74 helpful votes
Reviewed February 23, 2014

nice hotel, nothing stands out as extraordinary. have stayed here twice when on business in the area. clean rooms, second time, room seemed partially renovated as bathroom area and shower seemed new but the rest of the room seemed a but outdated still but nice overall. my room was not handicapped accessible however the counter heights/ dressers were all a bit lower than i'd expect. not a big deal. staff have always been accommodating whether for room requests or conference needs. would recommend

  • Stayed July 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank travelmutt1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jeffrey D, Manager at Woodcliff Hotel and Spa, responded to this review, March 18, 2014
Dear travelmutt1,
Thank you for sharing your experience on Tripadvisor.com. As of March 1, 2014 the Woodcliff Hotel and Spa is happy to announce that its entire renovation of each guest room is now complete. It is great to hear your comments in regards to the cleanliness of our guest rooms and the accomodating staff we have on property. I greatly appreciate your feedback and I look forward to your next visit.
Sincerely,
Jeffrey DiTondo
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Woodcliff Hotel and Spa

Property: Woodcliff Hotel and Spa
Address: 199 Woodcliff Dr, Fairport, NY 14450-4204
Location: United States > New York > Finger Lakes > Fairport
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Kitchenette Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #1 of 2 Hotels in Fairport
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Woodcliff Hotel and Spa 4*
Number of rooms: 236
Official Description (provided by the hotel):
Experience Woodcliff Hotel and Spa, a premier Rochester Hotel, conference center and spa located close to the scenic Finger Lakes region of upstate New York. We welcome you with the comfort, amenities and warm, personal service that you expect from a first class hotel and spa. Located atop wooded hills in Fairport, just off I-90, Woodcliff Hotel and Spa is only 20 minutes from downtown Rochester, and offers spectacular views of the Rochester Skyline, Rochester Bristol Hills and Finger Lakes region. ... more   less 
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Also Known As:
Woodcliff Hotel Fairport
Hotel At Woodcliff
At Woodcliff Hotel
Lodge At Woodcliff

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