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“Excellent great maintenance man.”

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Candlewood Suites Watertown Fort Drum
Ranked #2 of 2 Hotels in Evans Mills
Reviewed April 6, 2013

I came to this hotel from a long drive from Florida. I was greeted by a nice women named Melissa. I had checked in then later found I had a problem with my toilet. I called down to the front desk and was greeted by Nicole she had informed me maintenance was leaving soon and didn't want to bother them with the issue.. I found the maintenance man doing his rounds and I asked him if he could look at my toilet. He stopted what he was doing and fixed it in no time at all. I work for a construction company an offered him a full time position on my team he replied back that he loved his job and couldn't be happier anywhere else. I just want to say I don't think u could find a better maintenance guy that was as professional as Lee was or as skilled as he is. Im very happy to say I will be staying here every time I'm in the area. Even though I had an issue with Nicole. Thank you.

  • Stayed: April 2013
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Thank BillCatlin56
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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55 - 61 of 76 reviews

Reviewed March 28, 2013

I travel a lot for work and stayed at the Candlewood Suites Watertown/Fort Drum and found that it is a great place to stay. Melissa and Cathy who work at the front desk are very friendly, competent, and extremely hard working they made my stay here very enjoyable, almost like a home away from home. The maintenance personnel, especially Kyle, and cleaning staff are very efficient and always willing to lend a hand. Overall a really great place to stay one that I would stay at again.

Stayed: March 2013, traveled on business
Thank Jeffrey N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed January 17, 2013

Was told that most hotels in Ft Drum have thin walls, but this one was different. Seems like its a great hotel. But I had a few problems. One was the wake up call I did not recieve...but I was woken up once the neighbor made a noise thru the wall. I had no idea what that noise was. I got ready to go, started shaving and turned on the hot water. Then I heard that noise. It was the pipes in the wall from the hot water. The room number was 320, in case management is reading. Of course no breakfast, so I got a subway sandwich at the nearby Walmart.

  • Stayed: January 2013, traveled on business
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1  Thank Divebabydive
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGCare, Guest Relations Manager at Candlewood Suites Watertown Fort Drum, responded to this reviewResponded January 30, 2013

Dear jetlag89,

Thank you very much for sharing your experience with us. It is delightful to know that you found our property to be convenient for your needs. I am sorry your stay was negatively affected by the noise levels that you experienced. We take all reviews positive and negative very seriously, and your feedback will help us improve for our next guest or your next visit.

Thank you again for posting your comments. While we understand that your stay was not 100% satisfactory, we would hope that you would give us another chance to make your stay as best as it can be.

Sincerely,

Pam G.
Case Manager
IHGCare

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed January 10, 2013

After a triing day and a bumpy trip due to car problems I booked my family a room for 2 nights here. Melissa greeted us and our 3 yr old Siberian Husky Ginger with a huge smile. Melissa and the Staff went out of their way to ensure we were comfortable. I am grateful to the staff and Management for offering a warm welcome not only for me and my family but our 4 legged family member as well. Thank you!!!

  • Stayed: December 2012, traveled with family
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Thank sparky575
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed October 21, 2012

The staff was friendly from the minute I called regarding the reservation. My nephew was deploying for Afghanistan very early in the morning so we needed something with lots of room and close to the base. This hotel covered both. The room was spacious and very nice. There is a convenience store right on the premises with anything and everything that you would want or need. When he returns, we will definitely stay here again.

  • Stayed: October 2012, traveled with family
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1  Thank smithfamily-2nd
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed September 26, 2012

Many Watertown area motels/hotels were booked, a few that had rooms were too costly for me, happened to stop here early in the morning as I needed a room for that evening and lucky for me they had a few cancellations, price was reasonable.

Room Tip: This is an extended stay facility, but does rent nightly if they have space. No pool or restaurant...
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  • Stayed: August 2012, traveled with family
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Thank Redford61
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed August 18, 2012

Stayed in other suites before so I was looking forward to staying here. First off....all of the other ones we stayed at had wonderful hot breakfast buffet type meals...NOT THIS ONE. The room was very, very small and we barely had room to set up the baby's port-a-crib. The price was ok for a suite, but the hotel we stayed at the night before was $53 cheaper,bigger, and nicer.

The staff was very friendly,the room was clean and they even offer to give ou exactly the kind of pillow you want to make you comfortable (feather,foam,or firmer).

  • Stayed: August 2012, traveled with family
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1  Thank Bunkyz1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CWS_GM_13637, General Manager at Candlewood Suites Watertown Fort Drum, responded to this reviewResponded August 20, 2012

Thank you for your comments about our hotel. We apologize that your experience with us did not meet your expectations, but appreciate all guest feeback. Candlewood Suites is an extended stay hotel, we want our guests to feel like they are at a "Home Away from Home". We provide each of our rooms with a full kitchen to do so. I am glad to hear that your experience with the hotel staff was great! Thanks again for your feedback!

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Additional Information about Candlewood Suites Watertown Fort Drum

Address: 26513 Herrick Dr, Evans Mills, NY 13637-3289
Phone Number:
Location: United States > New York > Evans Mills
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Wheelchair access
Hotel Style:
Ranked #2 of 2 Hotels in Evans Mills
Price Range: $79 - $118 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Candlewood Suites Watertown Fort Drum 2.5*
Number of rooms: 112
Official Description (provided by the hotel):
We know what you need. Extended-stay travelers play by different rules and need a hotel that understands their unique needs. Candlewood Suites - Evans Mills/Leray/Watertown is designed from the ground up ... just for you. Just minutes from Watertown, Evans Mills,Leray and Fort Drum. Candlewood Suites gives you the amenities that make you feel at home. Fully equipped suites, room to spread out, space to work and space to relax. Plus, there s great shopping, dining and exciting entertainment at Salmon Run Mall just a short drive away. When it s time to get connected we know what you need 'free high speed Internet', cable, sports and movie channels. And when you need to burn some energy the fully equipped fitness center will help melt the stress away. When you come to Watertown we know what you need. Candlewood Suites is your best stay ... for a week, a month or even a year. ... more   less 
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Also Known As:
Candlewood Suites Leray-Watertown Hotel Evans Mills

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