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“great hotel and staff”

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Wingate by Wyndham Ellicottville
Ranked #1 of 5 Hotels in Ellicottville
Certificate of Excellence
Reviewed June 4, 2013

  • Stayed: June 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Wingate by Wyndham
Thank Amy S
This review is the subjective opinion of an individual traveler and not of TripAdvisor LLC nor of its partners.
mjsherb, Assistant General Manager at Wingate by Wyndham Ellicottville, responded to this reviewResponded June 8, 2013

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Reviews (984)
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760 - 766 of 984 reviews

Reviewed June 3, 2013

Seems like quite a new hotel and in general it was nice and clean. My problem was that I got given a smoking room even though I requested non-smoking. I'm sure these days that smoking rooms are much worse than they ever used to be given that only people who really need to smoke would stay in one. It smelled pretty bad and I would have liked to have change, but my only options were this room or a full suite which would have been really expensive. I felt that they could have given me a complimentary upgrade given the confusion, but on the flipside, the staff did everything they could to make the room as bearable as possible - they gave me an ioniser and a whole stock of Fabreze. It didn't make up for it completely, but at least they were trying! The breakfast was very good - buffet style with a good selection. Overall, if it wasn't for the smoking room mix up, I probably would have given it a very good or excellent and I will return - I'll just make extra sure about the room!

  • Stayed: December 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Jim R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
mjsherb, Assistant General Manager at Wingate by Wyndham Ellicottville, responded to this reviewResponded June 8, 2013

Thank you writing your review about the Wingate by Wyndham, Ellicottville. On behalf of the entire staff, I would like to apologize for the smoking room you received while staying with us. We appreciate any feedback, as it helps us to fine tune our operations. I’m glad you enjoyed our other amenities while you were here. We hope you give us the opportunity to serve you again in the near future! Looking forward to seeing you again here at the Wingate by Wyndham Ellicottville.

Amanda Walsh
Assistant General Manager
Wingate By Wyndham, Ellicottville
(716) 699 6000

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed June 3, 2013

  • Stayed: May 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Wingate by Wyndham
Thank Traveling_Diva17
This review is the subjective opinion of an individual traveler and not of TripAdvisor LLC nor of its partners.
mjsherb, Assistant General Manager at Wingate by Wyndham Ellicottville, responded to this reviewResponded June 8, 2013

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC nor of its partners.
Reviewed June 3, 2013

  • Stayed: May 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Wingate by Wyndham
Thank Al S
This review is the subjective opinion of an individual traveler and not of TripAdvisor LLC nor of its partners.
mjsherb, Assistant General Manager at Wingate by Wyndham Ellicottville, responded to this reviewResponded June 8, 2013

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC nor of its partners.
Reviewed May 30, 2013

  • Stayed: May 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Wingate by Wyndham
Thank Melissa R
This review is the subjective opinion of an individual traveler and not of TripAdvisor LLC nor of its partners.
mjsherb, Assistant General Manager at Wingate by Wyndham Ellicottville, responded to this reviewResponded May 31, 2013

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC nor of its partners.
Reviewed May 29, 2013

  • Stayed: May 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Wingate by Wyndham
Thank Irene W
This review is the subjective opinion of an individual traveler and not of TripAdvisor LLC nor of its partners.
mjsherb, Assistant General Manager at Wingate by Wyndham Ellicottville, responded to this reviewResponded May 30, 2013

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC nor of its partners.
Reviewed May 28, 2013

The hotel itself was great; clean room, comfortable, perfect location. However, upon arrival, checking in was uncomfortable. The staff was not very welcoming and seemed to be giving my partner and myself attitude towards our room choice and continued to give an unpleasant mindset, including ignoring my partner's existence as she stood next to me at the counter. We felt disrespected in this way. Not all staff acted like this, but to those that did, it was unappreciated.

  • Stayed: May 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Wingate by Wyndham
Thank Jordan B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
mjsherb, Assistant General Manager at Wingate by Wyndham Ellicottville, responded to this reviewResponded May 29, 2013

Thank you for posting about the Wingate in Ellicottville with the Trip Advisor family! On behalf of the entire staff we would like to apologize about your concerns at check in. If you would like to discuss this further, please feel free to contact me at any time. We hope you will stay with us here at the Wingate in Ellicottville again.

Amanda Walsh
Assistant General Manager
Wingate by Wyndham Ellicottville
(716) 699-6000
ellicottvillewingate@yahoo.com

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Wingate by Wyndham Ellicottville

Address: 11 Mill St, Mill St & Washington St Intersection, Ellicottville, NY 14731-9614
Phone Number:
Location: United States > New York > Ellicottville
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 5 Hotels in Ellicottville
Price Range: $138 - $358 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Wingate by Wyndham Ellicottville 2.5*
Number of rooms: 84
Reservation Options:
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Also Known As:
Wingate By Wyndham Ellicottville Hotel Ellicottville
Wingate Hotel Ellicottville

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