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“Nice Stay...some issues...”

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Inn at Holiday Valley
Ranked #2 of 5 Hotels in Ellicottville
Certificate of Excellence
Pennsylvania
Level 4 Contributor
25 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 66 helpful votes
“Nice Stay...some issues...”
Reviewed February 13, 2013

We traveled to the Inn during Early February. We booked our annual family ski weekend in June, requesting adjoining rooms. I called 2 months prior, making sure we had the rooms we requested. I called the Wednesday before we arrived and confirmed the adjoining room request. When we got there Friday, no adjoining rooms. An inconvenience, since we were traveling with a children. Went to the front desk and was told that our room was given away accidentally on Thursday. We were compensated $40 for the room. Oh well. Anyway, skiing was great, the rooms were nice, pool was great, breakfast was so-so. The lobby bar was nice, and while we were there, they had an acoustic duo playing music, which was really nice. We used the complimentary shuttle to take us to town, which is just a few minutes away. Vivited the pub, which was nice. The only other inconvenience was walking to the lobby or pool from the standard rooms. You had to get dressed in winter coats, boots, gloves and scarves just to go to the pool or to breakfast. The doors to the rooms all open to the outside, no inner hallways to walk down. But, on the plus side, we were able to open the sliding glass doors and ski right from the room! Again, we still had a good time. Hopefully, next time? we will get the adjoining rooms!

  • Stayed February 2013, traveled with family
    • Value
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Helpful?
5 Thank picruiser
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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209 reviews from our community

Traveler rating
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (62)
Date | Rating
  • English first
  • French first
  • Any
English first
Concord, Ohio
Level 6 Contributor
77 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 37 helpful votes
Reviewed February 9, 2013

The room (125) offered a first-floor ski-in and ski-out which was easily accessible to the Sunrise lift. We loved the convenience to catch the lift and start skiing right away. Another convenience was a nice size ski locker outside the doorway which easily held 4 pairs of ski=is and ski boots.

We were originally put in another room but the room had a bit of smell. The staff was very accommodating (and friendly) and put us into room 125. The room were clean and had two queen size beds, and it was an average size. Given that we were out skiing all day long, the size was really not an important factor. The bathroom had two sinks which was helpful, although two of the three lights were out. There were plenty of hooks for jackets and snow pants which helped in keeping the room organized.

The hotel also offered a shuttle over to the slopes and we were able to get our lift tickets at the desk. Convenient. After a full day of skiing, we went to the hotel lounge to find out that the bar wasn't open due to occupancy (we were there on a Wednesday and Thursday). This to me was very disappointing. This is a ski resort during the middle of Winter, and in my opinion, the bar should be open. The staff kindly suggested we go across the street to Cadillac Jacks or to the ski lodge, but we had wanted to hang out and play cards and have a drink.

Overall a nice stay and would come back again for the skiing.

  • Stayed February 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Breber17
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mentor, Ohio
Level 4 Contributor
33 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed January 29, 2013

With hesitation we booked our room. We'd stayed here 22 years ago and were concerned it would be run down. But we were SO happy we booked our room. It exceeded our expectations for the price, especially if you purchased your discounted lift tickets at the desk ($7 off per ticket). Room clean and fresh with balcony to the slopes. Nothing extravagant but all that you require. Nice breakfast included downstairs. Staff were very professional. Enjoyed the warm indoor-outdoor pool and outdoor hot tub after a hard-hitting day on the slopes. Thanks for a nice stay!

Room Tip: We recommend rooms 213- 218.for good view of slopes.
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  • Stayed January 2013, traveled with family
    • Value
    • Location
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Helpful?
1 Thank Mentor_Mom77
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
InnManagerHV, General Manager at Inn at Holiday Valley, responded to this review, January 30, 2013
We are so happy you enjoyed your stay - we look forward to your next vist.

Katie
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Level 1 Contributor
4 reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed January 19, 2013

How can you market an indoor/outdoor pool at a ski resort and then say the outdoor pool is closed to save energy!?!??!! We were not informed of this policy change at the time of booking or check in. I haven't seen any energy savings credit on our bill. We booked 5 rooms for families and kids. We specifically selected the hotel so they could go in the pool at night after skiing. What a disappointment!

  • Stayed January 2013
    • Value
    • Location
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Helpful?
2 Thank travelfamile
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
InnManagerHV, General Manager at Inn at Holiday Valley, responded to this review, January 21, 2013
I am glad that I had the opportunity to speak with you this morning to clarify the hours of operation for the outdoor portion of our indoor-outdoor pool. I only wish that there had been an opportunity for us to speak earlier. I am sorry that your family was disappointed that the outdoor portion of the pool is not open as late as the indoor pool & outdoor hot tub. We appreciate your repeat business and I hope that we will have you as our guests again soon.

Katie
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Mukwonago, Wisconsin
2 reviews
Reviewed January 15, 2013

This hotel was so nice and we enjoyed our stay so much. We were there in the summer and it was beautiful, quiet, and very clean. The staff was wonderful. We will return and maybe even in the winter.
Mary Skony
Mukwonago, Wisconsin

  • Stayed June 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
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Helpful?
Thank zippy58
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
InnManagerHV, General Manager at Inn at Holiday Valley, responded to this review, January 21, 2013
Thank you for your kind words! We are lucky to be in such a beautiful part of the country. I hope you get to "see us in white" sometime soon!

Katie
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Batavia, Illinois
Level 3 Contributor
23 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
Reviewed January 4, 2013

We stayed here for one night. The rooms are large and very conveniently located. They provide a nice storage facility for ski/snowboard accessories right outside the room. The beds were comfortable enough. The problem we had was the smell of the room. Right when you walked in, it hit you like a ton of bricks! It smelled like an out house in the whole room but the bathroom. How they could rent this room with good conscious is beyond me. I was visiting Niagara Falls when my husband got the room so by the time I got to the hotel, my husband and son who were in and out skiing, had already used and had the room for 5 hours. (The room number was 113. make sure you request any room but this one.) Otherwise I would have requested a new room immediately. The smell never went away. Even our friends who were staying there said our room smelled disgusting. The staff were very average, not very helpful.

  • Stayed January 2013
    • Value
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    • Rooms
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    • Service
Helpful?
4 Thank jbl4445
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
InnManagerHV, General Manager at Inn at Holiday Valley, responded to this review, January 5, 2013
Thank you for bringing this to my attention! We will take a look to determine the source of the odor right away. We take pride in our rooms and I agree this is not the product we want to provide our guests.

I would appreciate the opportunity to speak to you regarding your stay. I can be reached at 716-699-2345

Katie DiDonato
General Manager
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Oakville, Ontario Canada
Level 4 Contributor
32 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 36 helpful votes
Reviewed January 2, 2013

We have stayed at the Inn at Holiday Valley every year since it opened. We have always found the location, complete with ski in and ski out accommodation to be top notch. We have stayed in the 2 Queen lift view rooms facing the Sunshine chair. If you have a ground floor room, you can ski in and out but the second floor rooms have a nice view of the slopes.
The breakfast is included in your room price and lift tickets are offered to Inn guests at a reduced rate. During the Canadian March break, rooms and lift tickets are reduced further and pricing is much cheaper than skiing in Collingwood, Ontario.
The town is quaint, but food in the town eateries is pricey and we have often found service is not great. We take a double hot plate and prepared foods with us and eat in our room. Sort of like a picnic. We have had some great meals. Took a bread maker one year and while we were skiing, a came back to a fresh baked loaf of bread.
The staff are very friendly and nothing is too much to ask. There is a small bar off the lobby that makes great drinks. Hot tub and sauna are big hits with our adult kids and there is a heated pool with inside and outside access.
All in all, a really nice, location for a family vacation.

Room Tip: 2-Queens lift view and the Presidential Suite are great rooms.
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  • Stayed December 2012, traveled with family
    • Value
    • Location
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    • Cleanliness
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Helpful?
2 Thank cathy081
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
InnManagerHV, General Manager at Inn at Holiday Valley, responded to this review, January 4, 2013
We appreciate your continued business and your kind words. I will make sure to share your review with the staff here at the Inn. We look forward to your next vist!

Katie
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Inn at Holiday Valley

Property: Inn at Holiday Valley
Address: 6081 Route 219 S, Ellicottville, NY 14731-9720
Location: United States > New York > Ellicottville
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Shuttle Bus service Ski-In / Ski-Out Spa Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #2 of 5 Hotels in Ellicottville
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Inn at Holiday Valley 3.5*
Number of rooms: 102
Official Description (provided by the hotel):
Located 50 miles south of Buffalo NY the Inn at Holiday Valley is located in the middle of Holiday Valley's Double Black Diamond Championship Golf Course, and at the base of the Sunrise Chairlift offering ski in ski out access. Complimentary Winter Shuttle Service to Base Lodges available. Walking distance to the great shops and restaurants of the village of Ellicottville! ... more   less 
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Also Known As:
Inn At Holiday Valley Hotel Ellicottville
Hotel At Holiday Valley
Inn Holiday Valley
Holiday Valley Ellicottville
At Holiday Valley Ellicottville

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