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“Very nice hotel didn't seem like a ski resort”
4 of 5 bubbles Review of Tamarack Club

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Tamarack Club
Ranked #3 of 5 Hotels in Ellicottville
Rochester, NY
Level Contributor
68 reviews
48 hotel reviews
common_n_hotel_reviews_1bd8 81 helpful votes
“Very nice hotel didn't seem like a ski resort”
4 of 5 bubbles Reviewed March 5, 2011

We liked the Tamarack club, but agreed that it was overpriced, not unexpected for Ellicottville in winter during a holiday week. (However, the pricing is apparently variable, as our rate during President's week was less than another reviewer paid.) The hotel was slopeside, a convenience that can't be beat, with a small indoor and larger heated outdoor pool. Swimming outdoors in winter made the trip special. This was a family oriented hotel, so did not provide a quiet getaway for a couple, though. The lobby was impressive (coffee available there in the morning), but in general we felt the service - though pleasant - was too sparsely available to qualify this as a four star property. The deluxe hotel room was smallish compared to the Inn next door, but new, clean, and nicely appointed. We liked have a couch area to watch television. It felt a bit strage to clump around in skii boots in such nice surroundings - down a long hallway and in the elevator. Skiis were kept in a room on the second floor and there was sometimes a long line to pick them up. We made the mistake of unloading our skiis near the lobby, better to keep them in your car and access the ski check thought the garage.

  • Stayed February 2011, traveled as a couple
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
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Helpful?
3 Thank lkr15
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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157 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    3.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (54)
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English first
st. kitts
Level Contributor
2 reviews
common_n_hotel_reviews_1bd8 10 helpful votes
3 of 5 bubbles Reviewed February 25, 2011

The Tamarack Club is what I would rate an "average" hotel for the accomodations, but way overpriced. The fact that its new makes it nice in appearance, but "not that nice", and not worth the price we paid to stay on a Tuesday night during President's Week ($270+tax). The "Deluxe Room" was small and unimpressive. We were at the very end and it is a long walk from the elevator- which is annoying when you are walking in and carrying heavy ski gear. The window was very small and was adjacent to a room that had a balcony with people standing on it to smoke- the issue being that they could look right into our room. The bathroom was very basic, as was everything else in the room. Was not impressed at all. Then there's the noise issue, which the manager and timeshare agent denied..... we were located at the very end of the 4th floor near a stairwell door that very loudly opened and closed all night with people coming and going. Above us you could hear footsteps at all times on the tiled portion of the floor- perhaps people in ski boots coming and going, as was also the case with the room next door. We were unfortunate enough to be next to a room with 4 college guys who you could hear talking and banging ski boots on the tiled floors. Then there's the mini fridge which buzzes on and off all night long...... I am not the type to complain but I did approach the manager who basically dismissed my complaints about the noise and chalked it up to "kids." This is the first hotel review i've taken the time to write, mostly because i felt like we wasted alot of money staying here. On the upside, the positives are that the heated pool is nice at night time, as are the jacuzzis. Yes, there are a ton of kids which I didnt mind too much, but parents largely didn't supervise them and yes they were jumping into the "adult only" jacuzzi all the time. John Harvard's is an okay restaurant, but nothing impressive. Parking was pretty accessible. The "Deluxe Room" would be worth the price at no more than $125-$150/night.

  • Stayed February 2011, traveled as a couple
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
Helpful?
3 Thank jmbESQ
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dublin, Ohio
Level Contributor
9 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
3 of 5 bubbles Reviewed February 19, 2011

We've stayed at the Lodge twice this year, both midweek trips. We booked the "Deluxe Standard Room"special for $99.00 per night. The first stay in January, we were crammed into a 8X8 room that barely had room to turn around in. The noise was incredible! Our room was next to a vent to the outside and noise from all the other levels traveled up to our room! Our room was slopeside, which most people find desirable, but the snow cats and snowmaking equipment kept me awake all three nights. Couple that with the screaming, yelling, and running up and down the halls of the children (yes, children during the week!) and adolescents, and I realized this is not the place for a romantic interlude! The rooms are furnished in a functional, but minimalist style. Everything you need is there, but it's downsized and there's not much space for any of it. There is virtually no vanity or counter space in the bathroom or kitchenette. Service is minimal too. The lodge has the air of a distressed hotel. The employees try hard, but they don't know much about anything and they all seem to be doing 3 things at once. I booked a service at the spa in January, and was promised a midweek discount. I offered to pay for the massage at time of booking, but was told it was easier if I paid after the service was completed. When the service was completed, I was not only charged full price, but an upgrade charge for the wimpy massage I received! The desk attendant swore she never offered me a discount, and that the service I received was never discounted at the spa! So much for the spa's 100% satisfaction guaranteed policy. The spa was closed the first two days we were there in Feb. and 2 Canadian women I met were upset that they couldn't book a massage. Voicemail, voicemail, everywhere....the front desk doesn't pick up during check-in and check-out hours, you can't call housekeeping directly for anything, and messages are either not relayed or are ignored by their recipient. The hot tubs are small and lukewarm, and the kids use them as a swirling swimming pool! They jump off the concrete into the tubs over and over again. Their parents are supposed to be there, but...where are they? Over in the other hot tub partying!!! I could go on, but you get the picture...

Having said all of this, you can't beat the location or the convenience. The restaurant, John Harvard's, is good when it's open, but the only meal you can count on is dinner. There is no breakfast and perhaps no lunch, during the week. If you get a large room in a good location, your stay can be pleasant if you understand how things work, and don't work, and don't expect a 5 star resort hotel experience. Families love the kitchens and kitchenettes, and they don't have to discipline their children, so the parents can truly have a good time. I'd like to go back to the Inn or stay in town, but my husband likes the indoor parking, the convenience, and the newness. At $99 per night weekdays and slopeside, it's a decent deal. I'd never pay the weekend rates. They are absolutely outrageous!!! I can't even imagine how the place functions when it's full!!!

  • Stayed February 2011, traveled as a couple
    • Value
    • Location
    • Sleep Quality
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Helpful?
4 Thank Gsugru
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
cleveland, ohio
Level Contributor
28 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
2 of 5 bubbles Reviewed February 19, 2011

My family and our friends love to ski Holiday Valley at least a few times each year, splurging at least one long weekend at the rustic Inn slopeside. The Inn is not a perfect place but wonderful for so many reasons. I persuaded everyone to try the new Tamarack Club this year, though it is slightly more expensive than the Inn. Imagine our surprise to find accommodations marginally two star. The "deluxe" room was not as suggested in the pictures. Small windows in each, with one of the rooms having a single pane that our friends aptly called their "dorm room." Smaller tv on small dresser and no desk at all. No hair dryer, no luggage rack, one tiny waste basket in the bathroom for the whole room. The main bed is really a small "double" that some couples will have a hard times sharing, though the pullout sofa was very comfortable. (You can also order a rollaway.) The small counterspace in the little kitchenette is completely occupied by the microwave, leaving no real counterspace to use. We had to put the coffeemaker (found under the sink) on the floor to use. (Maybe this is why the hotel offers free coffee downstairs). Forget about using the small counter in the bathroom, which is not enough for leaving more than one person's toiletries overnight. I asked management whether we were just unlucky and happened on rooms poorly furnished by an "owner" but was told all of the deluxe rooms cannot be changed. One room had a problem with poor soundproofing with the adjoining room (every room has a connector door). Also, who ever heard of a resort with checkout at 10 with no exceptions? Both the hot ubs outside are small and were packed like sardines with intoxicated people the whole Saturday evening we wanted to use them possibly since the Club lets cans and bottles of booze to be consumed inside. Seems like the place was designed and furnished and still run by investors without consulting with hotel people. Parking is very limited but we were lucky to find spaces and were happy that the Club offered free valet if we had not. Valet for the skis was also very nice, but the ski-in-ski-out is no comparison to the Inn. Maybe the other non-deluxe rooms are better, but I would never go back to a "deluxe room" again, certainly not for anywhere close to the nearly $300 per night charged. We are going back to the Inn. Holiday Valley is first class in most respects, which made this experience so surprising and disappointing. They should modify their ads, change the name of the "deluxe room" to "express room," and drop the price.

  • Stayed January 2011, traveled with friends
    • Value
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    • Cleanliness
    • Service
Helpful?
4 Thank unsavvytraveler
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Pittsburgh, PA
Level Contributor
27 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
4 of 5 bubbles Reviewed February 7, 2011

We got the studio room with a murphy bed, fire place, and a full kitchen. It really did feel spacious, but somethings felt unfinished.
My husband discribed the bathroom as "big but small." It had lots of floor space but small vanity and small shower. It's bare wall felt empty given the size.
The murphy bed was missing a light and just had an empty hole. The dishwasher was louldest I've ever heard. The fridge made strange noises all night. And the door frame was at least 1 1/2 inches off. Strange stuff to pick on, but the building just screams quick construction.
On the up side, there were 2 closets, one with drawers. A mop in room. The counter top was very nice. Ipod charger/cd player, DVD player, big flat screen, and a cumfy leather couch to watch it on.
The service was odd at the front desk. They didnt tell us when checkout would be, and when we asked where the waffle cabin was, she had never heard of it, and it took her 10 mins to find out its at the bottom of one of the main chair lifts.
Sergio at John Harvards is one of te best waiters we've had in a long time. :)

  • Stayed February 2011
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank dessny
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Cleveland, Ohio
Level Contributor
94 reviews
35 hotel reviews
common_n_hotel_reviews_1bd8 53 helpful votes
4 of 5 bubbles Reviewed January 7, 2011

The Tamarack Club is conveniently located at the base of the mountain, just steps from the kids' ski school, shops, and slopes. Your skis and poles can be checked in and out of a room on the lower level so no need to lug them up to your room. We stayed in a room with a queen bed and a sofa bed, which was used by our kids. The suite seemed to be recently built or renovated. It was not luxurious but everything was very clean. The bathroom was pretty with a granite countertop. The kitchenette included a little fridge and microwave, which was great for storing and heating our leftover pizza from a delicious dinner in Ellicottville. Our mattress was too soft for my taste, but otherwise, no complaints.

  • Stayed December 2010, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank travelady042
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Rochester, New York
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 bubbles Reviewed October 15, 2010

I have been to Ellicottville many times and was delighted to find that Holiday Valley has opened up a new Hotel! The Tamarack Club was absolutely beautiful! We had room overlooking the mountain/golf course. The room was new, clean and the staff was very accomodating. The room came with a full kitchen, (stove, microwave, coffee maker, sink) kitchen supplies which is great for families so you don't have to eat out for every meal. We were provided a crib for my 16 month old son upon arrival. The amentites were great. The new pool area was fun for the entire family. My son played in the kiddie pool all day. There is also a play area next to the pool that kids can go to as well. My husband and family members enjoyed golfing and on the Black Diamond Course and the restaurant in the Hotel was very good as well. We also went to the spa at the hotel and it was wonderful. We have decided to go back again next year!

Stayed August 2010, traveled with family
Helpful?
2 Thank mitzicat15
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Tamarack Club

Property: Tamarack Club
Address: Holiday Valley Road, Ellicottville, NY 14731
Phone Number:
Location: United States > New York > Ellicottville
Amenities:
Bar / Lounge Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Kitchenette Restaurant Room Service Ski-In / Ski-Out Spa Suites Swimming Pool
Hotel Style:
Ranked #3 of 5 Hotels in Ellicottville
Price Range (Based on Average Rates): $$$$
Hotel Class:3 star — Tamarack Club 3*
Number of rooms: 2
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Also Known As:
Tamarack Club At Holiday Valley Hotel Ellicottville

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