We've stayed at the Lodge twice this year, both midweek trips. We booked the "Deluxe Standard Room"special for $99.00 per night. The first stay in January, we were crammed into a 8X8 room that barely had room to turn around in. The noise was incredible! Our room was next to a vent to the outside and noise from all the other levels traveled up to our room! Our room was slopeside, which most people find desirable, but the snow cats and snowmaking equipment kept me awake all three nights. Couple that with the screaming, yelling, and running up and down the halls of the children (yes, children during the week!) and adolescents, and I realized this is not the place for a romantic interlude! The rooms are furnished in a functional, but minimalist style. Everything you need is there, but it's downsized and there's not much space for any of it. There is virtually no vanity or counter space in the bathroom or kitchenette. Service is minimal too. The lodge has the air of a distressed hotel. The employees try hard, but they don't know much about anything and they all seem to be doing 3 things at once. I booked a service at the spa in January, and was promised a midweek discount. I offered to pay for the massage at time of booking, but was told it was easier if I paid after the service was completed. When the service was completed, I was not only charged full price, but an upgrade charge for the wimpy massage I received! The desk attendant swore she never offered me a discount, and that the service I received was never discounted at the spa! So much for the spa's 100% satisfaction guaranteed policy. The spa was closed the first two days we were there in Feb. and 2 Canadian women I met were upset that they couldn't book a massage. Voicemail, voicemail, everywhere....the front desk doesn't pick up during check-in and check-out hours, you can't call housekeeping directly for anything, and messages are either not relayed or are ignored by their recipient. The hot tubs are small and lukewarm, and the kids use them as a swirling swimming pool! They jump off the concrete into the tubs over and over again. Their parents are supposed to be there, but...where are they? Over in the other hot tub partying!!! I could go on, but you get the picture...
Having said all of this, you can't beat the location or the convenience. The restaurant, John Harvard's, is good when it's open, but the only meal you can count on is dinner. There is no breakfast and perhaps no lunch, during the week. If you get a large room in a good location, your stay can be pleasant if you understand how things work, and don't work, and don't expect a 5 star resort hotel experience. Families love the kitchens and kitchenettes, and they don't have to discipline their children, so the parents can truly have a good time. I'd like to go back to the Inn or stay in town, but my husband likes the indoor parking, the convenience, and the newness. At $99 per night weekdays and slopeside, it's a decent deal. I'd never pay the weekend rates. They are absolutely outrageous!!! I can't even imagine how the place functions when it's full!!!
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- Also Known As:
- Tamarack Club At Holiday Valley Hotel Ellicottville