My family and I stayed at the Tamarack from 2/27/13 to 3/2/13. We had a slopeside one bedroom unit on the second floor. The second floor has a number of advantages as it houses the ski check, the indoor garage, and the pool. As well, it's a short elevator ride to the almost ski in/ski out exit on the first floor. Our unit was 207 which is well away from the elevator which also meant very few people ever walking by the door so the stay was quite quiet and peaceful.
Ski conditions were great and the hills were almost empty. The groomers did a great job after the freezing rain/rain on 2/27. There was virtually no ice and tons of packed powder. We had no more than a 30 second wait for any of the lifts.
We checked in at about 6:00pm, parked the van in the indoor parking lot, and began to unload the van. When it came time to bring the skis to the ski check, there was no attendant in sight. I called the front desk on the house phone 13 times and got voice mail everytime (We are either on the phone or helping another guest). I then found a member of the cleaning staff who radioed the attendant.
Our unit wasn't made up on the first day even though we were out most of the time. I pressed the front desk for an explanation. But they didn't seem to have a reasonable excuse. n Day 2 after the unit still hadn't been made up by 1:00pm, I again talked to the front desk. When we returned at 5:00pm, the room had been made up.
While check in and check out were easy and fast, we were almost overcharged by about $250.00. While we had booked a 2 day package, we decided to spend an extra night. The billing system got thrown for a loop and attempted to charge us full room rates for 2 nights instead of one. But we got it sorted.
We had a very good time and would stay at the Tamarack again. It is not a four star luxury resort. But it is more than adequate for a 3 night stay mid week when the crowds are sparase and the snow is great. Given the apparent operational challeges, I suspect things could get a little hectic on busy weekends.
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- Also Known As:
- Tamarack Club At Holiday Valley Hotel Ellicottville