the lift ticket customer service lady was heartless. with no explanation or warning she voided a 10 pass card because we thought it was okay for another family member to use it. Instead of warning us of this, she voided it then made us pay for a ticket. On the back of the card is no mention of this voiding rule. " you are trying to scam us" was her explanation. A family who paid for 10
tickets, who has been skiing in the area for over 20 years, on the last week of the season and won't even use all the passes already purchased....holiday valley was the one making money on us. Be very careful, holiday valley has no heart and will no longer get our service. Extremely disappointed
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