This place is just a place to lay your head, at this point motel NOT a resort let alone a spa, a room with a pillow(however you really should bring your own). I cannot believe this hotel is even getting any buisness. To begin with when you call the hotel you can NEVER, NEVER,NEVER,EVER get anyone on the phone, It just keeps ringing and ringing, noone ever answers it, THAT should be the first indication that this hotel is totally not ready for buisness. But stupid me kept trying to call because I was with a group and really wanted to be with them. I want you to know that I tried to call and book 22 times before I finally got someone to answer. Be careful what you wish for I guess, when I finally got someone to answer the phone they knew NOTHING about the hotel. I finally had to ask the question " are you even on the premises?" Have you ever been to the Honor's Haven resort and spa? So after all of that I got the room booked and stupidly asked if they had a websit I could look at, she did not even know the site. Ok nevermind I'll find it. So I go to the site and WOW, nice... I get to the hotel, looks ok, not bad, gorgeous to say the least, so much to do, so much fun, lets go now!!. We head out drive for hours to get there,got lost (Can't get there with GPS, adress does not exist, another red light!) we get inside, BURSTING WITH UNPROFESSIONALISM. I have never seen such a zoo trying to check in. Weren't you expecting us I thought? people everywhere, noone to help wiith your luggage, finally a security guards comes to help, (but now whos going to help him?) so one at a time he comes and gets us, one by one, I really hope the man makes a decent living because he seems to do EVERYTHING!! Now on to the room. Not to bad after we finally were able to get the door open., clean but nothing fancy very BLAHH. OH WAIT!! Go to use the bathroom and their were actually wet towels thrown all over and the tub had hair in it. Call housekeeping and the lady said they we werent suppose to be checked in the room yet,, I call the front desk and they tell me (when they finally answered the darn phone, nothing changes there even when you get to the hotel, those people really dont like the phones) that we were suppose to wait,the room was not ready, not time to check in. (ok so then why did you give me the key and why did the secuity guard take me up?)
Well, at least we are here lets make the best of it give housekeeping a chance to redeem themselves and finish cleaning the room, so lets head to the bar for a drink and relax a bit NOT!! Not open,,, okkkk, how about a cup of coffee and a snack? NOT!! Not open.. starving? to bad!UGHHHH. Traveled long way and nothing to eat or drink(can't even get a bottle of water). Lets go to the desk and see.. what now? Gift shop AHHH OK!! NOT.. NOT OPENED!! How are you going to open a hotel, take my money and have NOTHING OPEN.. ok soooo now what. pool. closed, sauna, closed, boats ( nasty, old and dirty, anyway, BUT a beautiful lake with a filthy dock) closed, Nothing to do, nothing here, nothing at all. Again, we ask the question, what is there to do we ask a man who does not speak good english, not sure he understood us, he was carrying a pail and some rags or something, (hopefully he was our hero who was heading up to our room to get the hair out of the tub) in the hallway, He tells us wait here and never returns! Ok then, so I guess we will just find a corner to collaps in to see what happens next, we need to conserve energy as dinner was a long way off with no food in site. It was ok once we got with our group and things started happening within the group. Ok DINNER TIME YEAH!!!! WOO HOO!! everyone runs to the buffet all at once, like a heard of cattle,every man for themselves, like they havent eaten (um oh wait they probably havent), and we all stuff ourselves no telling when we will see food again, early dinner and breakfast is along way off!! My friend and I were smart though, we hid some bread(that we shamefully almost killed a few people for) in our bags to sneak up to our rooms.
OK, ok so here it is, the bottom line is, this can be an ok place, has lots of potential, if things were up and running,everything is closed and not dead. If they would just answer the phone when it rings, get some new boats, maybe open the bar, sell some food, open the pool, offer a massage or two ( we did ask at the desk about that and they said that it may be possible but they need to call the massuse and see when she can be available to come to the hotel if at all), something. With the price of gas and all its a HUGE disapointment to drive such a long way only to sit around and do nothing. It's better to just stay home, at least you can eat when you want! But the way it is right now, There is nothing to do, nothing to eat and nothing to drink, this is NOT a resort NOT a spa, trust me, no place to take your family or friends. nothing inclusive at all about this place. it is more like a middle grade motel. I saw somewhere in someone elses review there was a childrens day camp so you can go relax in the bar, WHAT A LIE!! and if there were I MYSELF WOULD HAVE ENROLLED IN IT just for something to keep me busy until our group got going)
And I read nightly entertainment?YEAH RIGHT!! (we sat and watched an ant crawl around on the floor if you call that entertainment!)
AND if all of this does not tell you anything then check out the reviews for the Nevele Grande the hotel right next door to the hotel, ( we walked over there trying to find food unsucessfully of course, and the Honor's Haven does smell better and is cleaner and is renovating, but same story nothing to do their either) they used to be one property at one time and that will tell you all you need to know.(they have a great website also)
- Official Description (provided by the hotel):
- Surrounded by rolling landscapes, lush gardens and a crystalline lake, Honor's Haven Resort & Spa can be found tucked away on over 200 acres in the heart of the Shawangunk Mountain Region; the gateway to the Catskills. Whether traveling for business or pleasure, Honor's Haven Resort & Spa is the ideal destination; combining multi-faceted conference facilities and wedding sites with a wide range of recreational opportunities and 232 well appointed rooms and suites. Offering countless catering options, this unique four season resort will make you next vacation or event nothing short of extraordinary! ... more less
- Reservation Options:
- TripAdvisor is proud to partner with Booking.com, Hotels.com, Priceline and Agoda so you can book your Honor's Haven Resort & Spa reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
- Also Known As:
- Honor`s Haven Resort And Spa
- Honor`s Haven Hotel Ellenville
- Honors Haven Hotel
- Honors Haven Ellenville