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“Nothing like what they say it is....”

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Honor's Haven Resort & Spa
Ranked #1 of 1 Hotels in Ellenville
Reviewed June 8, 2008

This hotel was the worst, the website was so beautiful, we were expecting so much we were so excited. a getaway for relaxation,recreation and empowement(( HAHAHAHA YEAH RIGHT!) they were offering many signature programs energy yoga, accupressure facelifts, stress reduction, romantic revivals for couples, simply paradise!! We expected a full schedule to classes and lectures and fun that we can do when inbetween our group stuff, We pull up to the place after traveling forever, the front is all ripped apart,( thats ok renovations understandable) The parking lot ....forget about that!!! we get to the front desk and there,the man behind the desk, was very nice except he just gave us our key card and didn't even tell us where our room was. I guess he assumed we worked there or something and should know everything. We got onto the elevator that was old and dirty and the door shut on us in 2 sec., it hurt. Then we get up to room And It was sweltering hot in our room. While the rooms appear nice, there were stains on the carpet, hair in the tub and the bed was all unstraightened.. We called for more towels to the front desk, they never came. I called housekeeping and a woman with bad english told us that they were very busy, understaffed and would get to them when she could.So we found a maid in the hallway GREAT, only she could not speak english!
We were with a group and there were things going on in the confrence room. SO we head down there to catch up with everyone.. The room looked so bad, white sheet places uncaringly on the tables and not enough chairs. Not so much as water on the table. We saw a guy in the hallway and he attempted to call conventions as he called it and noone showed to help us, finally we were told that conventions was gone for the day. There was a guy from IT who was very helpful and polite, he worked very hard, went above and beyond to make sure we were happy and even helped us with convention needs.

Women, don't go to this hotel. This is "suppose" to be a spa hotel, so I know women will want to go, DON'T. When you think spa you think getting pampers services, fluffy robs, fuzzy slippers, massages, ( you can get one but thats only if the massuse is avalible to come to the hotel) facials, body wraps, body scrubs. get your hair done,manicures, pedicures, You know SPA SERVICES. The closest this place comes is a sauna and it didnt even work!! And lastly there is no real gym, its in the middle of the lower lobby!
Anything they do have that may have saved grace was never opened. You could not get a coffee or a drink after checking in to relax a bit from the long drive, and forget it if you missed a meal, there was NO place to even get a snack. The only little shop they did have was closed, everything CLOSED!
The food was good, the matre D' was the best, he may have been the highlight of our whole adventure.
Perhaps this little catskill gem will one day grow up to be a real resort and spa, it has so much potential and renovations are going on that look promising, but until then I WILL NOT BE GOING BACK AND I SUGGEST YOU SAVE YOUR MONEY ALSO, go ahead and check out their website and see what you wont be getting.

  • Stayed: May 2008, traveled on business
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    • Business service (e.g., internet access)
3  Thank nevergoingbackever
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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445 - 449 of 449 reviews

Reviewed May 27, 2008

I felt totally scammed. I found their website and thought what a beautiful, tranquil spa resort in the mountains of NY. It has so much to offer us based on their website. When we pulled up in front i said to my boyfriend, are we at the wrong hotel? It looks nothing like the picture. Honor's haven doesn't show the front of this apartment looking complex on the website at all. We walked in and there was just chaos. 3 conventions were going on, children running everywhere. When i booked it only 2-3 weeks prior, no one mentioned that there would be conventions at the resort. I was quoted a different price then was on my contract and they immediately corrected it. Our room had a broken window that was kept together with duct tape, my view was of a parking lot w/the dumpster visible, they didn't mention it would be 2 double beds when I booked 1 kind bed, stains on the carpet & bed spread, and the a/c didn't even turn on. I could hear the kids running up and down the hall and above us and squeaking of the floors. I asked for another room. They didn't question me and immediately put us into an upgraded room. We walked around the property, found the lake, pool, workout room, lobby, all which was filled with kids. Also the pool hours are very limited. I don't mind having children but when you book a resort with the name "spa" in it, you usually don't expect to see hundred of kids everywhere. They definitely should've told me that there 3 conventions were attending as well. On their behalf, the staff was very accommodating at the front desk and at the bar/restaurants. But this place literally is NOT what you would expect from the website. It's not new and updated as the website shows and I felt like i was back in the 70's. It was definitely accommodating to families for that weekend not singles or couples for a romantic getaway. We only stayed one nite but i would NOT return or tell any of my friends to go there either. Such a shame!

  • Stayed: May 2008, traveled as a couple
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4  Thank funblondieeNY
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed May 29, 2016
Google Translation

Room Tip: Кушать лучше в ресторанчика рядом с отелем. Есть рестораны в 5-6 минутах езды от самого отеля
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  • Stayed: May 2016, traveled as a couple
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Thank EShance
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed November 30, 2015
Google Translation

Room Tip: Demander la section West les chambres sont moins désuetes
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  • Stayed: November 2015, traveled with family
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Thank boileje
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Wendy L, Manager at Honor's Haven Resort & Spa, responded to this reviewResponded December 4, 2015
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Reviewed November 26, 2012
Google Translation

  • Stayed: January 2012, traveled with friends
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2  Thank yurikma
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Managemnt, Manager at Honor's Haven Resort & Spa, responded to this reviewResponded August 14, 2014

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Honor's Haven Resort & Spa

Address: 1195 Arrowhead Rd, Ellenville, NY 12428-2174
Phone Number:
Location: United States > New York > Catskill Region > Ellenville
Amenities:
Bar / Lounge Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Spa Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 1 Hotels in Ellenville
Price Range: $188 - $254 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Honor's Haven Resort & Spa 3.5*
Number of rooms: 232
Official Description (provided by the hotel):
Surrounded by rolling landscapes, lush gardens and a crystalline lake, Honor's Haven Resort & Spa can be found tucked away on over 200 acres in the heart of the Shawangunk Mountain Region; the gateway to the Catskills. Whether traveling for business or pleasure, Honor's Haven Resort & Spa is the ideal destination; combining multi-faceted conference facilities and wedding sites with a wide range of recreational opportunities and 232 well appointed rooms and suites. Offering countless catering options, this unique four season resort will make you next vacation or event nothing short of extraordinary! ... more   less 
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Also Known As:
Honor`s Haven Hotel Ellenville
Honor`s Haven Resort And Spa
Honors Haven Hotel
Honors Haven Ellenville

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