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Best Western Plus East Syracuse Inn
Ranked #10 of 19 Hotels in East Syracuse
Reviewed February 24, 2013

I based the quality of my experience by the comfort and smell of the linens on the bed. Seriously. This is very important to me and helps me sleep better. The room was lovely and I am sorry I did not have more time to relax there.

  • Stayed: February 2013, traveled with family
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Review collected in partnership with Baymont Inn & Suites
Thank Deb Y
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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591 - 597 of 675 reviews

Reviewed February 20, 2013

  • Stayed: February 2013, traveled with family
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Review collected in partnership with Baymont Inn & Suites
Thank James C
This review is the subjective opinion of an individual traveler and not of TripAdvisor LLC nor of its partners.
Reviewed February 20, 2013

Check in was easy and fast. they gave me the type of room I asked for. The room was not very big but it was comfortable and clean. The linens and blanket were like being at home. They were warm and comfortable. I am not sure what the blanket was made from but at night I shut off the heat and was totally warm, I was there in February. They have a breakfast that you can make your own waffles, 2 different flavors, eggs and sausage, cereal, yogurt , hard boiled eggs assorted breads and cereal. The juice tasted real so taht is a plus since it normally taste awful. In the afternoon they had fresh baked cookies. Coffee, hot cereal, tea hot chocolate were available all day and nite. I guess my only complaint would be the the tv. While a nice flat screen, there were not too many channels and the on demand or pay tv was unavailable. The h otel cost a little bit more that the others in the area but it was worth it for the breakfast alone. The staff were very friendly and nice. there is a washer and dryer should you need one too.

  • Stayed: February 2013, traveled on business
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Thank breeze1der
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed December 26, 2012

I have been staying at this Hampton Inn for visits to family over past 6 years and now, after 2nd stay in 2 months, just feel like I need to find new place. Rooms are deteriorating fast , latest one has a rickety desk, hole in the center of the armoire door, streaked mirror in the bathroom, loose handlebar in the shower, Kleenex box cover in wall hanging askew, and dust everywhere. Breakfast buffet...used to get eggs but I keep running into sausage gravy biscuits as the hot. This is NY...since when do we eat sausage gravy biscuits? Otherwise, acceptable array of bagels, yogurts, fruit, coffee, etc. This place needs a major remodel to get back to Hampton Inn standards that regular Hilton guests expect.

Stayed: December 2012, traveled solo
Thank Maggie P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed December 13, 2012

During my stay i experienced great customer service. My room was very clean. I had a great experience at this hampton inn. I would defiently come back and stay again and also reccomend for others to visit.

  • Stayed: November 2012, traveled with friends
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Thank Kelly P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed November 30, 2012

I had been having a bad trip so far, traveling through construction on my way to Syracuse. I couldn't wait to just get into bed. When I arrived, I was told that the cot I requested was not available. Even though I was irritated, I tried to stay calm. I explained to the front desk clerk, Amanda, that my son had broken his leg and he really needed his own bed because we were traveling with four. Since we booked through Expedia, she said her system wouldn't let her change the room type. However, given our circumstances and the fact that they were not overly booked, she said she would be willing to give me an additional room free of charge so that we could sleep comfortably. She was extrememly understanding and kind, and I thanked her. She thanked me as well for letting her figure out the options before screaming at her like a lot of guests do. I really appreciated her help and kindness, and she went above and beyond what she was required to do. Most employees don't THANK you when you have additional requests, and I thought it was very kind. The room was great, breakfast was fine. I have no complaints. Overall, the customer service I received her will be the reason I will continue to stay at Hampton Inns!

Room Tip: They had no pool or restaurant.
See more room tips
  • Stayed: November 2012, traveled with family
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1  Thank Mary A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Regan W, Guest Relations Manager at Best Western Plus East Syracuse Inn, responded to this reviewResponded December 4, 2012

We are so pleased Amanda was able to accommodate you and your family! We take pride in doing all we can for our guest, and are proud of Amanda for going the extra mile. Thank you for taking the time to tell us about your experience and we hope to have you as our guest again soon!

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed November 29, 2012

Had a nice stay at the Hampton Inn. The front desk help was more then helpful.When asking for
a place to eat for dinner. They not only gave us some ideas of where to dine. But they also had a menu for some of the restaurants that were close by.
The room was clean and neet. furnishings were dated but all in all a real nice stay. In the bathroom it seemed as they had done something to the tub. It was all bright like it was a new tub.
The last time I was here the but was ok but it would seem to me that they are making changes and all for the better.
Over all it was a real nice stay.

  • Stayed: November 2012, traveled solo
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1  Thank David L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Best Western Plus East Syracuse Inn

Address: 6605 Old Collamer Rd, East Syracuse, NY 13057-1271
Phone Number:
Location: United States > New York > Finger Lakes > East Syracuse
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking
Hotel Style:
Ranked #10 of 19 Hotels in East Syracuse
Price Range: $74 - $109 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Best Western Plus East Syracuse Inn 2.5*
Number of rooms: 110
Official Description (provided by the hotel):
Conveniently located right off NYS Thruway I-90, the Best Western Plus offers a luxurious stay at an affordable price. In addition to its proximity to the thruway, the Best Western Plus is also just one mile away from I-81 and NY-481, minutes away from downtown Syracuse, the Syracuse Hancock International Airport (SYR), the New York State Fairgrounds, and Hancock Air Force Base. The Best Western Plus will exceed your travel expectations with its outstanding amenities and attentive staff who all share one common goal, to make your stay as comfortable and enjoyable as possible. Keep charged and connected in your newly renovated guest room with a large work space, complimentary Wi-Fi, and conveniently placed USB ports and outlets. Wake up to a fresh, hot complimentary breakfast that includes make your own waffles, eggs, meat, yogurt, and more. As our guest, you may also enjoy our social area with a large flat screen television, games, and a full kitchen. Our business center features a fully appointed work space with computers, printer, and other office supplies. Hosting a meeting? We’ve got you covered! Our meeting room, equipped with a Smart Board, is ideal for larger groups. Smaller conferences will be productive in our boardroom with a large screen for presenting. Further amenities include a fitness facility, 24-hour coffee station, and an ample wrap-around parking lot perfect for those traveling with buses and large trucks. In addition, each floor is equipped with an ice machine and a vending machine for your convenience. We are just minutes away from all that Syracuse has to offer! Plenty of restaurants in walking distance and many more just a short drive away. While you’re in town visit the Destiny USA Shopping and Entertainment Center, Turning Stone Casino, or attend a game at Syracuse University. You might enjoy a concert at the Lakeview Amphitheatre, War Memorial, or a show at the Landmark Theatre. ... more   less 
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Also Known As:
Hampton Inn Syracuse - Carrier Circle i-90 Hotel East Syracuse
Hampton Inn Syracuse Ny
Hampton Inn East Syracuse
East Syracuse Hampton Inn

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