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Best Western Plus East Syracuse Inn
Ranked #11 of 19 Hotels in East Syracuse
Gatineau, Canada
Level 5 Contributor
45 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 93 helpful votes
“Good deal”
Reviewed June 20, 2012

My husband, two young daughters (4 and 2) and I stayed at the Hampton Inn for one night in November 2011. Check-in was very efficient and the desk people friendly. We were able to use a trolley to bring our bags up to our room. The room was clean and the beds comfortable, the shower had good pressure. Breakfast in the dining room the next morning (included) was fabulous! Fresh eggs, bacon, potatoes, a variety of breads for toasting and condiments, yogurt, cereal, muffins, donuts, fruit, free coffee refills. The dining staff treated our girls very well. All in all, a very good experience.

  • Stayed November 2011, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank schoune
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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626 reviews from our community

Traveler rating
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    66
    48
See reviews for
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (47)
Date | Rating
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  • Any
English first
West Chester
Level 6 Contributor
320 reviews
120 hotel reviews
common_n_hotel_reviews_1bd8 124 helpful votes
Reviewed June 13, 2012

Check-in was very nice, but then I had mixed reviews. The room was a typical Hampton Inn room, but the bed was rumpled. I wasn't sure whether the room had been cleaned or whether Goldilocks had borrowed the bed. I checked the bathroom and the towels appeared fresh, but the bath tub was dirty; turned-out the dirt was stain. Hotel is nicely located far away from busy roads, but the walls are paper thin. I was unable to keep the heater/AC fan going, so the noise drifted-in too often.

Outside of these gripes, I really liked the place. I'd go back, but I'd hope for a room on a higher floor and better housekeeping.

Room Tip: Ask for a higher floor
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  • Stayed June 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank PAMan804
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SpecialK55
Level 5 Contributor
83 reviews
34 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
Reviewed May 22, 2012

Affordable, simple, clean, quiet, close to meetings. Of all the choices I had (and there are many) this IS one of the best for my business needs.

  • Stayed April 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
Helpful?
1 Thank SpecialK55
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
reganward, Guest Relations Manager at Best Western Plus East Syracuse Inn, responded to this review, June 5, 2012
We are happy to hear that we were able to accomodate you during your stay and hope to remain your "Best" choice as we welcome you for your future business needs! Thank you for taking the time to review our hotel.
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Ontario, Canada
Level 6 Contributor
122 reviews
51 hotel reviews
common_n_hotel_reviews_1bd8 88 helpful votes
Reviewed May 22, 2012

Used points for this stay. Rooms are huge and clean. Bed was very comfy. Breakfast was very good. Only complaint was that tv was small given the size of he room and proximity to the bed.

  • Stayed May 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank thumper114
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
reganward, Guest Relations Manager at Best Western Plus East Syracuse Inn, responded to this review, June 5, 2012
Thank your for taking the time to give us your kind feedback. We always value the opinons of our guests and take them into consideration to help us make improvements that further our guest service. Again, we are truly happy we suited your needs during your stay and hope to see you again!
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Indianapolis
Level 5 Contributor
49 reviews
30 hotel reviews
common_n_hotel_reviews_1bd8 62 helpful votes
Reviewed May 18, 2012

Evelyn answered the phone when I called from the road to make our reservation, and was at the desk (and baking chocolate chip cookies) when we arrived. This is an older building that has been renovated, and it the rooms are small. The down comforters give the beds a lumpy look but basically things are in good shape. After taxes being added in, our two double bed room was $141. It seems a little steep but this is a pricey area.

Evelyn's smiling, friendly face made me glad I stayed here. I hope her supervisors read this and figure out the treasure they have. Way to go, Evelyn!

  • Stayed May 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank chardob
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
reganward, Guest Relations Manager at Best Western Plus East Syracuse Inn, responded to this review, June 5, 2012
We appreciate your kind comments and have relayed them to Evelyn, as she was overjoyed. We strive to find personalities like her's to add that something extra to your stay with us. Thank you for taking the time to tell us your feedback. It is our customers reviews that truly let us know how we are doing and where we can improve.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Gatineau, Canada
Level 6 Contributor
123 reviews
30 hotel reviews
common_n_hotel_reviews_1bd8 73 helpful votes
Reviewed April 15, 2012

Joe was waiting for us with a smile upon our arrival. Got the room we asked for. A great place for Syracuse/Waterloo shoppers. We'll be back.

  • Stayed April 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Karl L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
reganward, Guest Relations Manager at Best Western Plus East Syracuse Inn, responded to this review, April 17, 2012
We appreciate your kind thoughts and have relayed them to Joe! Thank you very much for taking the time to post a review. We look forward to having you back as our guest soon!

Jay A. Utting
Front Desk Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Erie, Pennsylvania
Level 2 Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed April 8, 2012

My family of 4 and parents stayed overnight at this hotel on our way home from a vacation in New England. The hotel room was a bit small. The bathroom was very small with little sink room for this family or 4. The beds were comfortable but the walls of the room were thin. We heard planes taking off throughout the night. Also, an extremely large group of kids and adults arrived late and created a lot of noise both outside and inside the hotel, making it difficult to sleep. The breakfast area was too small to begin with, thus it could not accomodate everyone easily. We ended up just getting a small box of cereal and a banana to eat on the road. Just coming from stay at a Hampton Inn around New England, this experience was a bit disappointing.

  • Stayed April 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank bertachris
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
reganward, Guest Relations Manager at Best Western Plus East Syracuse Inn, responded to this review, April 18, 2012
Thank you for writing a review about your recent stay. Although our bathrooms are of smaller size than the newer Hampton Inns, we are confident that our planned renovations will make a huge impact in this area. We also apologize for the noise disturbance you experienced. We do try to keep the larger groups away from the individual travelers to minimize their impact on other guests. We hope that you will stay with us again and at that time, please do not hesitate to request a room in a quite area away from any large groups we may have and we will do our best to accommodate you. Thank you again for letting us know about your stay. It is only with honest feedback that we can have an accurate account of how we are doing and where we can improve.

Sincerely,
Albert Jefferson
Assistant General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Best Western Plus East Syracuse Inn

Property: Best Western Plus East Syracuse Inn
Address: 6605 Old Collamer Road, East Syracuse, NY 13057
Phone Number:
Location: United States > New York > Finger Lakes > East Syracuse
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking
Hotel Style:
Ranked #11 of 19 Hotels in East Syracuse
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Best Western Plus East Syracuse Inn 2.5*
Number of rooms: 110
Official Description (provided by the hotel):
Conveniently located right off NYS Thruway I-90, the Best Western Plus offers a luxurious stay at an affordable price. In addition to its proximity to the thruway, the Best Western Plus is also just one mile away from I-81 and NY-481, minutes away from downtown Syracuse, the Syracuse Hancock International Airport (SYR), the New York State Fairgrounds, and Hancock Air Force Base. The Best Western Plus will exceed your travel expectations with its outstanding amenities and attentive staff who all share one common goal, to make your stay as comfortable and enjoyable as possible. Keep charged and connected in your newly renovated guest room with a large work space, complimentary Wi-Fi, and conveniently placed USB ports and outlets. Wake up to a fresh, hot complimentary breakfast that includes make your own waffles, eggs, meat, yogurt, and more. As our guest, you may also enjoy our social area with a large flat screen television, games, and a full kitchen. Our business center features a fully appointed work space with computers, printer, and other office supplies. Hosting a meeting? We’ve got you covered! Our meeting room, equipped with a Smart Board, is ideal for larger groups. Smaller conferences will be productive in our boardroom with a large screen for presenting. Further amenities include a fitness facility, 24-hour coffee station, and an ample wrap-around parking lot perfect for those traveling with buses and large trucks. In addition, each floor is equipped with an ice machine and a vending machine for your convenience. We are just minutes away from all that Syracuse has to offer! Plenty of restaurants in walking distance and many more just a short drive away. While you’re in town visit the Destiny USA Shopping and Entertainment Center, Turning Stone Casino, or attend a game at Syracuse University. You might enjoy a concert at the Lakeview Amphitheatre, War Memorial, or a show at the Landmark Theatre. ... more   less 
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Also Known As:
Hampton Inn Syracuse - Carrier Circle i-90 Hotel East Syracuse
Hampton Inn Syracuse Ny
Hampton Inn East Syracuse
East Syracuse Hampton Inn

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