I have always chosen Best Western as I usually have very good luck and enjoy my stay. This hotel was different. I went to take a shower at 8:00 am and there was no hot water. I had to endure a cold shower. The hallways were very noisy.More
I have always chosen Best Western as I usually have very good luck and enjoy my stay. This hotel was different. I went to take a shower at 8:00 am and there was no hot water. I had to endure a cold shower. The hallways were very noisy.MoreShow less
Thank you for taking the time to write your review of The Best Western Plus East Syracuse.
I am very sorry for your experience during our issue with the hot water. Our maintenance department has taken every measure to correct the situation and we do hope that you will reconsider giving us another opportunity to better serve you.
Our regular hotel in the area (Embassy Suites) was booked solid, so we decided to try this place. Not the best choice by far. The hotel is in a good location and is smoke free. It is rather spread out and the parking & breakfast is free. We were not impressed by the offerings in the hotel restaurant so we went out to eat supper right after checking in. When we returned to view our room we were not really that pleased. The bed was soft and lumpy. The bathroom had black mold on the grouting in the shower area and the back of the door of the bathroom had large splinters of wood missing. The towels and bedding were clean. When I opened the drapes of our room, we beheld a view of the pool storage room. As the pool opened at 8 a.m. we were awaken early by a group of rowdy university students staying overnight for a soccer game. You would think with all those rooms, we would have at least gotten a room that had SOME sort of a view). The team managed to "hog" the hot tub for most of the evening and managed to eat most all the food that was put out for breakfast. After they ate breakfast, they stayed and took up most of the tables in one room to watch a soccer game on TV. This made it impossible for many guests (including ourselves) to get a seat for breakfast. They left a great mess, leaving me wondering, didn't the parents of these "boys" ever teach them anything about manners and cleaning up after themselves? And another thought..where the heck were the teachers/coaches in charge of these guys? Maybe they were staying at a better hotel?
The pool...it is triangular in shape with a hot tub
( have you ever seen a whole team of teenage boys in a hot tub..not a pretty sight). The pool was okay but the hot tub was not really hot at all. Parking is free and that's about the only plus at this place. Breakfast was scrambled eggs, sausage, breads..like bagels & danish & yogart. When we got there most of the food was gone and we had to wait for more to come out, but as soon as it was brought out, it was gone. All the napkins were gone so I ended up using a kleenex...YIKES! ..Atmosphere in the restaurant is plain and lacks any kind of warmth. I felt really sorry for the poor guy working the Sunday breakfast buffet. He ran around like he was crazy and just couldn't keep up! He & we needed extra help. Coffee & tea and "hot" food was luke warm and had to be "nuked" in the microwave. Overall, not the best experience. I've stayed at Best Western properties before, but never one that was as poor as this one. It was so sadly lacking in all aspects. We will not return to this property. This is a poor representation of what Best Western is all about Try one of the other hotels in the area for better treatment/service/beds/cleanliness. This was a disappointment!
I am so sorry to hear you did not enjoy your experience with us during your recent stay. Please feel free to contact me if we can discuss the matter further. My number is (315) 437-2761 ext 602. I look forward to hearing from you.
Basic 3 star hotel. Room was clean but a little dated. The bar/restaurant was pretty good with reasonable prices and excellent service.
Hotel was $107 for the night compared to $180 (AAA rate) for the Courtright Marriott in the same carrier circle.
Overall a fair rate for this hotel and better than others in the area. Would recommend.
Thank you for taking the time to write a review of our property. We appreciate the feedback! I was very happy to see that you enjoyed our amenities and the friendliness and warmth of our staff. We look forward to seeing you in the future and again, many thanks for your feedback!
This hotel has very friendly staff, plenty of parking and since I drive a big truck that's a plus for me, and very comfortable rooms, but for me its the staff at this hotel that keep me coming back, they make you feel like you are more than just a guest, I am greeted with a smile and a pleasant attitude. If there are any issues they address them in a timely manner. I would recommend this hotel to friends or family that are traveling in the area.
Thank you so much for your review about your stays here at our hotel. Our main focus is on our guests and making sure they are well taken care of and feel right at home! We look forward to your next visit!
We made our reservations well in advance to stay at this hotel. We made our decision after looking at the pictures from the hotel site. When we arrived, we first wanted to take a look at our room before we brought our luggage in. We were shocked when we opened the door and saw the condition of the room! It was dirty, smelled funny, the wallpaper was ripped and hanging off the wall. The condition of the furniture looked like a throw out from the Goodwill. No way were we going to stay there. We wouldn't of stayed there if it was free let alone pay for it. All I have to say is UGH !!!! They need to update the pictures on the internet to show how the rooms REALLY LOOK LIKE ! We were told this was the newer section of the hotel! Really......are you kidding me!
Thank you for your review. Please contact me directly at (315) 437-2761 ext 602. I would love to speak with you directly about your experience and what guest room you were assigned for your stay. I look forward to your hearing from you.
This hotel was pretty decent. Stayed at a lot worse. Only stayed one night. First they gave me someone elses room and i walked in and their luggage was everywhere. They fixed it. The hotel manager lady is super hot and really nice. There bar/restaurant is decent, dont get the burger. Its an ok stay.
Thank you for sharing your experience at Best Western Plus. I am pleased that you enjoyed your stay and would return again. We look forward to welcoming you back on your next visit.