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“Great stay” 4 of 5 stars
Review of Ramada East Syracuse Carrier Circle

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Ramada East Syracuse Carrier Circle
Ranked #14 of 19 Hotels in East Syracuse
Cobourg, Canada
Level Contributor
84 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 59 helpful votes
“Great stay”
4 of 5 stars Reviewed February 25, 2013

Good service. Requested a room change, we were moved no problem to a room closer to the main entrance. Rooms were clean, and a very good size. We had a fridge but no microwave. Breakfast was good, but it could have used a little more variety.
The breakfast staff were very nice and helpful. We stayed for 3 nights which also included a bikers night on Saturday night, which no problems were noticed or any noise out of the ordinary . The only negative was that the hot tub on Sunday night was only as warm as the pool water, we just about froze. We were really looking forward to a HOT hot tub. as we had visited the zoo that day and it was really cold outside. We had a last minute rate which was really good. All in all we would recommend this hotel.

  • Stayed February 2013, traveled with family
    • 5 of 5 stars
      Value
    • 3 of 5 stars
      Location
    • 4 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Rooms
    • 4 of 5 stars
      Cleanliness
    • 4 of 5 stars
      Service
Helpful?
Thank TravellingFamily2941
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jennifer C, Manager at Ramada East Syracuse Carrier Circle, responded to this review, February 26, 2013
Thank you so much for your review! I am so glad you had a nice visit to Syracuse and enjoyed your stay at our hotel. The Rosamond Gifford Zoo At Burnett Park is a wonderful way to enjoy the day. They have a great website with hours, new arrivals, and coloring pages for the kids. I am sorry you didn't get to enjoy the hot tub after such a great day on the town.
Next time you visit the area another good suggestion is the MOST science museum and Imax theater.
We look forward to seeing you again!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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560 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (76)
Date | Rating
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  • French first
  • German first
  • Italian first
  • Portuguese first
  • Russian first
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English first
New York City, New York
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed February 24, 2013

Good service, good breakfast, nice lounge and clean rooms. I stayed here for three nights on buisness and all aspects went smoothly. This is not a five star hotel but it is however a good night's stay at an inexpensive rate and if you're looking for a high end/ five star hotel, look elsewhere. I will be back.

  • Stayed February 2013, traveled on business
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 4 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Rooms
    • 4 of 5 stars
      Cleanliness
    • 4 of 5 stars
      Service
Helpful?
Thank Sammy M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jennifer C, Manager at Ramada East Syracuse Carrier Circle, responded to this review, February 25, 2013
Thank you so much for writing a review about your recent stay. We’re truly grateful for your recommendation and review. We’re delighted to read that our amenities met your expectations and that our staff provided you with good service. Thank you for sharing your review and we look forward to seeing you in the future.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Kingston, Ontario, Canada
Level Contributor
7 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
3 of 5 stars Reviewed February 24, 2013

Unfortunately our stay at this property was negatively impacted by a "Biker Night" sponsored by the hotel. Unruly guests and parking lot fights lead to an uneasy night. Our room had not been properly prepared by the housekeeping staff and for some reason even the vending machines were all unpluggged. On a positive note our room was a good size and the king bed was excelent. The hot breakfast buffet was OK but had limited access.

  • Stayed February 2013, traveled with family
    • 3 of 5 stars
      Value
    • 2 of 5 stars
      Location
    • 2 of 5 stars
      Sleep Quality
    • 3 of 5 stars
      Rooms
    • 3 of 5 stars
      Cleanliness
    • 3 of 5 stars
      Service
Review collected in partnership with Best Western

Helpful?
Thank Poppy_1948_2013
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jennifer C, Manager at Ramada East Syracuse Carrier Circle, responded to this review, February 25, 2013
Thank you for taking the time to share your experience, as feedback from our guests is an essential part of improving our services. I would to sincerely apologize if any of the other guests made it an uncomfortable stay for you. We are dedicated to the safety and comfort of all of our guests and I am truly sorry that you had a less than pleasant experience.
I am delighted to hear that the king sized bed excellent and that you were able to enjoy our hot complimentary buffet!
We never want our guests to leave feeling that all of their expectations weren’t met and we hope you will someday allow us another opportunity to welcome you back.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Central Square, New York
Level Contributor
111 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 60 helpful votes
1 of 5 stars Reviewed February 11, 2013 via mobile

Old, outdated, filthy. Vents all had 2 inches of dust in them, springs in sofa bed broken, old cigarette packs in mattress. No shampoo's, etc. bar and restaurant not even open until after 5. Breakfast......wow! Cold eggs, cold sausage, luke warm coffee. First time and last time here!

Stayed February 2013, traveled with family
Helpful?
1 Thank Richard Z
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jennifer C, Manager at Ramada East Syracuse Carrier Circle, responded to this review, February 12, 2013
Thank you for taking the time to share your review with us. While your feedback is very much appreciated, I truly regret that your experience at our hotel did not match the high standards of quality that we’ve set. I can assure you that your comments will be passed along to the appropriate departments to re-emphasize our commitment to exceptional quality and customer service. If we get the opportunity to welcome you back in the future, I will be more than happy to assist you with finding the perfect accommodations.
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Level Contributor
6 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 stars Reviewed February 11, 2013

Very friendly service and very nice and clean. When we arrived in our room we received a phone call a few minutes later- it was the front desk making sure everything was to our expectations- very nice and that was unexpected! Breakfast was nice for being free ( not just muffins and coffee) and the pool was nice and clean.
Great and inexpensive place to stay for a night away.

  • Stayed February 2013, traveled as a couple
    • 5 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank Beckywags10
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jennifer C, Manager at Ramada East Syracuse Carrier Circle, responded to this review, February 12, 2013
Thank you for taking the time to share your wonderful comments about our facility and staff. We hope that you will choose to stay with us again on your next visit to Syracuse!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
South Burlington, Vermont
Level Contributor
9 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
4 of 5 stars Reviewed February 7, 2013

I travel and stay over 200 nights a year into Central New York. This was my first stay at the BW Plus at Carrier Circle. I originally booked one night. I had a few minor complaints with the room, but rather than voice them, I asked the front desk clerk the name of the hotel manager. She told me. I thanked her and left. An hour later I was in the business center printing a document and the property manager, Roger, approached me, introduced himself and asked if there was something he could do for me. I told him of my concerns.

He was sincerely interested in what I had to say, made no excuses for the issues, and apologized immediately in a very genuine manner. He told me that he would really like the opportunity to make it up to me, and would I give them a 2nd chance. I told him I would be back in Syracuse later in the week. He assured me that he and the other manager Jennifer would make sure my future stays were much better.

I stayed 2 more days, and I was very pleased with the amount of Customer Care they gave! They exceeded my expectations!

The staff at this property truly care about Customer Service Excellence, and it's very clear to me that these 2 managers set a very high standard!

I look forward to staying at this BW Plus many more times in my frequent trips to Syracuse.

Room Tip: I don't like to give tips on helping others choose a good room. I know a LOT of people read thes...
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  • Stayed February 2013, traveled on business
    • 5 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
2 Thank Dave Y
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jennifer C, Manager at Ramada East Syracuse Carrier Circle, responded to this review, February 8, 2013
David,

Thank you so much for writing a review on Trip Advisor.
I am glad you were able to talk with Roger and that we were able to address your concerns. It is far too often that people will have concerns and not let us know. By letting us know, we are able to correct them and offer the best experience possible.
It was a pleasure meeting you and I look forward to seeing you during your next stay. If I am not at the front desk, please ask for me!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Ottawa, Canada
Level Contributor
6 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
5 of 5 stars Reviewed January 2, 2013

I was very happy with this King room suited us perfectly for another Black Friday weekend. Well priced no noise no smells parking almost outside our door and the room was cleannnnnnnnnnn ^5 to house keeping excellent work. The buffet breakfast was a real added value to an all ready well priced room and will put this hotel on a definite go back to again list. Front desk staff fast courteous and well mannered I dont have any complaints at all :)

  • Stayed November 2012, traveled with family
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
1 Thank bin_there2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jennifer C, Manager at Ramada East Syracuse Carrier Circle, responded to this review, January 11, 2013
I would like to thank you for staying with us and taking the time to write a review. We are pleased that you enjoyed your stay, and found our rooms suitable to your needs and staff friendly! We hope to see you again soon so you can take advantage of our great location once again.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Ramada East Syracuse Carrier Circle

Property: Ramada East Syracuse Carrier Circle
Address: 6555 Old Collamer Rd S, East Syracuse, NY 13057-1299 (Formerly BEST WESTERN PLUS Carrier Circle Syracuse)
Phone Number:
Location: United States > New York > Finger Lakes > East Syracuse
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
Ranked #14 of 19 Hotels in East Syracuse
Price Range (Based on Average Rates): $
Hotel Class:3 star — Ramada East Syracuse Carrier Circle 3*
Number of rooms: 128
Official Description (provided by the hotel):
This comfortable, yet affordable Syracuse hotel offers abundant amenities, pet-friendly accommodations and convenient access to Syracuse University. Conveniently located near many of the area's businesses and organizations, you can make the most of your business trip at this Syracuse hotel. Enjoy just a short commute, Time Warner Cable, John Deere, Sara Lee Food Services, Bristol Myers Squibb and many more corporate offices. Visiting the area's students and faculty? Syracuse University, Le Moyne College, SUNY ESF and Columbia College are all just minutes away. The Oncenter, home to many conventions as well as the War Memorial Event Center, are also nearby. Both business travelers and leisurely vacationers will appreciate being near so many of the area's exciting attractions. Destiny USA is less than six miles from the hotel and offer world renown shopping, entertainment and gourmet food. Sports enthusiasts will enjoy being just miles from NBT Bank Stadium and the Carrier Dome, and those looking for a thrill will have convenient access to Turning Stone Casino and Syracuse Fairgrounds. Play or unwind in the indoor heated pool. Many guests also delight in the many other abundant amenities, including an exercise facility, The Roundabout Tavern on site, guest laundry, a business center, free parking and 24hour coffee available. Unwind and get a great night's sleep in the comfortable and spacious rooms at this pet-friendly Syracuse hotel. Enjoy wonderful amenities, such as flat screen TV with cable television, free WiFi Internet access, a coffeemaker, a refrigerator, room service and much more. Wake up each morning to a delicious complimentary full breakfast. ... more   less 
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Also Known As:
The Best Western Plus-Carrier Circle Hotel East Syracuse
Holiday Inn East Syracuse
East Syracuse Holiday Inn

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