When we arrived, there was construction going on in the lobby. When we entered the room there were several cleanliness issues including a wastebasket trusty had not been emptied, a table with crumbs on it and a cooking surface that was dirty. when we mentioned ruses concerns to the person at the check-in counter, she acted like it was not a big deal. Later when we returned, we tried to use the security lock, it did not work. We called the check-in desk desk to report the problem and she tried to tell us we were not using it properly. She did send someone up to show us how to use it. The custodial person who came tried the lock several times without success. No one ever apologized for any of the problems. we did email the hotel and the person who responded (the assistant manager) asked what we would like for our problems. I answered -another night's stay. Here response was that was not a solution. Awe could digest have 5,000 points or $25 credit. It was very disappointing as we have always had good luck with Marriott Hotels. I would also note that the breakfast serving and eating area were small for the size of the hotel.
- Reservation Options:
- TripAdvisor is proud to partner with Marriott, Booking.com, Hotels.com, Priceline, Cancelon, getaroom.com, TripOnline SA and HotelQuickly so you can book your Residence Inn Syracuse Carrier Circle reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
- Also Known As:
- Residence Inn Syracuse Hotel East Syracuse
- Residence Inn East Syracuse
- East Syracuse Residence Inn