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“Not clean and employee at desk did not seem to care”

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Residence Inn Syracuse Carrier Circle
Ranked #13 of 19 Hotels in East Syracuse
Reviewed February 26, 2011

When we arrived, there was construction going on in the lobby. When we entered the room there were several cleanliness issues including a wastebasket trusty had not been emptied, a table with crumbs on it and a cooking surface that was dirty. when we mentioned ruses concerns to the person at the check-in counter, she acted like it was not a big deal. Later when we returned, we tried to use the security lock, it did not work. We called the check-in desk desk to report the problem and she tried to tell us we were not using it properly. She did send someone up to show us how to use it. The custodial person who came tried the lock several times without success. No one ever apologized for any of the problems. we did email the hotel and the person who responded (the assistant manager) asked what we would like for our problems. I answered -another night's stay. Here response was that was not a solution. Awe could digest have 5,000 points or $25 credit. It was very disappointing as we have always had good luck with Marriott Hotels. I would also note that the breakfast serving and eating area were small for the size of the hotel.

  • Stayed: January 2011, traveled as a couple
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Thank Laurens_NYJeff
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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147 - 153 of 166 reviews

Reviewed October 1, 2010

I felt the hotel could use some help with cleanliness. I understand these older Residence Inn's have some issues based on age, but they should still be completely clean.

I always try to choose a hotel that includes a good breakfast, this breakfast exceeds many other hotels, but is not up to par with any other Residence Inn I've stayed at.

The staff was friendly and helpful. The location was amid a lot of competition.

  • Stayed: September 2010, traveled as a couple
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Thank cook7166
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RISYR, General Manager at Residence Inn Syracuse Carrier Circle, responded to this reviewResponded January 25, 2011

Thank you for your feedback. We have undergone some housekeeping management changes and have since conducted some more thorough housekeeping training. We have seen a significant improvement in our housekeeping inspections as well as guest feedback.

I would like to invite you back to our property and hopefully give us another chance. We have an entirely new management team that took over in October. I'm the new General Manager and we have a new Assistant General Manager. Please feel free to contact us.

Kind Regards,

Matt Muserlian- General Manager (matt.muserlian@marriott.com)
Christin Thomson-Assistant General Manager (christin.thomson@marriott.com)

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed August 4, 2010

Wish Marriott would put in some money to update this location. This hotel is getting old and needs an update. This is a convenient location for those heading to and from New York as a stop over.

The staff was helpful. We didn't bother with the breakfast as it was crowded. We were awaken up by someone talking on a cell phone at 4:30 a.m. - guess he didn't want to wake up his room mates but it's OK to wake up other people.

Won't go back unless they upgraded it!

  • Stayed: August 2010, traveled as a couple
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Thank mm2006Ontario
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RISYR, General Manager at Residence Inn Syracuse Carrier Circle, responded to this reviewResponded January 25, 2011

Dear mm2006Ontario & all TripAdvisor Readers,

I am happy to inform you that we have gone through a multi million dollar renovation. All of our guest rooms and public space including the lobby, exercise room, guest laundry room and meeting room have been completed re-modeled.

We kindly invite everyone who has stayed with us before back to see our beautifully renovated hotel. We are very excited about this and we know you will enjoy it.

Kind Regards,

Matt Muserlian
General Manager
(matt.muserlian@marriott.com)

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Reviewed May 7, 2010

Am Marriott Platinum and would not recommend this hotel. Buildings need renovating and staff needs to be educated in treating guest with respect. Rooms are old and are not well cleaned. The breakfast buffet is decent, but their evening mixers leave a lot to be desired. The workout room has outdated treadmills and bike. There is no weight equipment, and goes along with the out dated quality of the hotel....I am back in Syracuse on business in May, 2010. I will NOT be staying at this dump!

  • Stayed: March 2010, traveled on business
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1  Thank fickle1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RISYR, General Manager at Residence Inn Syracuse Carrier Circle, responded to this reviewResponded January 25, 2011

Dear fickle1,

I'm sorry to hear about your poor experience here at this hotel. Let me assure you that this hotel has improved greatly in all areas since your stay with us.

Since then we have a new management team including myself and Assistant General Manager. We have a few new staff members in each department and have conducted extensive training and retraining with all of our employees and managers.

In addition, we have gone through a major upgrade as all of our rooms and lobby have been completely renovated. We have also upgraded (all Residence Inns have) our breakfast and evening social hour.

I hope you and anyone else who is considering hotels in the Syracuse area will give us at Residence Inn another chance. We promise things will be enjoyable.

Kind Regards,

Matt Muserlian
General Manager
(matt.muserlian@marriott.com

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Reviewed September 23, 2009

We normally stay at the Embassy Suites up the road, but tried this hotel for a change. It isn't as good as Embassy Suites and is generally more expensive. Outdoor pool was OK for summer.

  • Stayed: June 2009, traveled with family
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Thank panchess
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed September 10, 2009

Using a Marriott certificate we booked this hotel as there were no rooms available across the street at the courtyard. We checked in, left our things in the room and went to get dinner after having been on the road for 4 hours. Upon arriving back at the room we opened the pullout for our 9 year old and it was awful. The sheets smelled, the mattress would not flatten out and the support bars were easily felt when laying on the mattress.

As this would not work, we asked for a different room, but none were available. We were offered a rollaway from the courtyard. After discussion, I had them place us in the Courtyard whose rooms are much more recently updated.

This hotel has really old rooms, bathrooms and furniture. Turning on the bathroom light the fan makes so much noise you feel like an airplane is taking off in the room.

  • Stayed: August 2009, traveled with family
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Thank nativenewyorker9
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed August 24, 2009

This is one of the older style Residence Inns; multiple bulidings with exterior corridors. I have stayed in many Residence Inns and this is one of the poorer ones. Maintenance and housekeeping leave a lot to be desired. Many of the rooms are close to a major highway and can be noisy. The free breakfast is welcome in the morning.

  • Stayed: November 2008, traveled on business
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Thank hoteltraveler40
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Residence Inn Syracuse Carrier Circle

Address: 6420 Yorktown Cir, East Syracuse, NY 13057-1245
Phone Number:
Location: United States > New York > Finger Lakes > East Syracuse
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Suites Swimming Pool Wheelchair access
Hotel Style:
#4 Family Hotel in East Syracuse
#7 Business Hotel in East Syracuse
Price Range: $107 - $210 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Residence Inn Syracuse Carrier Circle 3*
Number of rooms: 102
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Also Known As:
Residence Inn Syracuse Hotel East Syracuse
Residence Inn East Syracuse
East Syracuse Residence Inn

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