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“Great breakfast, quiet rooms...small pool”

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Hilton Garden Inn Syracuse
Ranked #3 of 19 Hotels in East Syracuse
Certificate of Excellence
Arlington, United States
Level 1 Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
“Great breakfast, quiet rooms...small pool”
Reviewed February 25, 2014

This property met our expectations. We were in Syracuse for a 7th/8th grade girl basketball tournament. Thankfully the rooms were very quiet; we didn't hear a lot of hallway noise and the hotel was well maintained. Breakfast was included in the hotel price, making it a great value and the quality of the food was very good. Lastly, on the down side, if you are looking forward to the indoor pool, this is the smallest pool in any hotel that I have ever stayed in. It was also chlorinated to the point where our kids didn't want to go back in on the second day. To us, it wasn't a big deal, but I understand that with others it may be. Our experience, overall, was quite satisfactory.

  • Stayed February 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Garden Inn

Helpful?
Thank Michael V
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bob M, General Manager at Hilton Garden Inn Syracuse, responded to this review, March 1, 2014
Thank you for posting your review with Trip Advisor regarding your recent visit to the Hilton Garden Inn. We appreciate your kind words about our property. I am happy to hear you enjoyed our breakfast buffet. We look forward to having you join us on future visits to Syracuse. Thank you.
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576 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (46)
Date | Rating
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English first
Syracuse, New York
1 review
Reviewed February 24, 2014

everything about this hotel was great from the front desk to the pool and hot tub. the room was nice and clean and the service was great. the breakfast in the dining area looked great even though I did not have any made other plans, and having a restaurant on the hotel for dinner was very convenient. Would recommend this hotel to others.

  • Stayed February 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Garden Inn

Helpful?
Thank 611henrym
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bob M, General Manager at Hilton Garden Inn Syracuse, responded to this review, March 1, 2014
Thank you for your wonderful review of our property with Trip Advisor. We appreciate your kind words about our staff, restaurant, and overall stay. We are happy to hear that you had a positive experience with us and look forward to having you join us on future visits to Syracuse. Thank you.
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Syracuse, United States
1 review
Reviewed February 22, 2014

Great Hotel and staff pefect location and great resturant and bar on the premisise. Morning breakfast is good and fresh and dinner is excellent and located perfect to all highways. But nice and quiet in the rooms. I would recommend this hotel to everyone.

  • Stayed February 2014, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Garden Inn

Helpful?
Thank Antonio D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bob M, General Manager at Hilton Garden Inn Syracuse, responded to this review, March 1, 2014
Thank you for sharing you recent visit to our property with Trip Advisor. We appreciate the positive feedback of our staff and overall stay. I will be sure to share your review with our staff. We look forward to having you stay with us on future visits to Syracuse. Thank you.
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St. Catharines, Ontario, Canada
1 review
Reviewed February 19, 2014

Hotel was clean, staff was friendly, double beds in the rooms are too small. Breakfast in the morning was excellent. Also close to the highway but we didnt hear it. The people above us on the third floor had a shower at 6am...we could hear the pipes creaking.

  • Stayed February 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Garden Inn

Helpful?
Thank Susan B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bob M, General Manager at Hilton Garden Inn Syracuse, responded to this review, March 1, 2014
Thank you for sharing your comments regarding you recent stay at our property. We appreciate the feedback on our hotel and staff. I am happy to hear you enjoyed your stay and found our hotel clean and friendly. Please join us on your next visit to Syracuse. Thank you.
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Franklin, United States
2 reviews
Reviewed February 18, 2014

I always have a good experience at this hotel. Staff is always helpful and it is quiet and clean. If you need to be in East Syracuse or close to the airport, it is in a good location. They do a great job with the cook-to-order breakfast and the wait staff are always on top of it. There is little traffic noise considering how close it is to I-90 and I-481.

  • Stayed February 2014, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Garden Inn

Helpful?
Thank Alfred S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bob M, General Manager at Hilton Garden Inn Syracuse, responded to this review, March 1, 2014
Thank you for sharing your recent experience with Trip Advisor. We are happy to hear that you always have a positive experience while staying with us. Thank you for the feedback on our staff and hotel. We look forward to having you join us on your future visits to Syracuse. Thank you.
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Orlando, Florida, United States
Level 6 Contributor
168 reviews
62 hotel reviews
common_n_hotel_reviews_1bd8 59 helpful votes
Reviewed February 16, 2014

Great hotel for business travel, with convenient location and access. Front desk staff even late at night was amazing since we arrived late and didn't confirm or call. Clean modern rooms and internet is pretty good.

  • Stayed February 2014, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Shaun_SWO
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bob M, General Manager at Hilton Garden Inn Syracuse, responded to this review, March 1, 2014
We appreciate your positive feedback regarding our hotel and staff. We very much appreciate it. We hope you will not hesitate to contact us for future stays while in the Syracuse area. Please do contact us directly for your reservations. Thank you.
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A TripAdvisor Member
Reviewed February 13, 2014

very good quality hotel but bit expensive. In room whirl bathtub bit Noisy but very spacious and comfortable.Very clean room two good télévisions very spacious suite.Buffet breakfast very complete something foe everybody.Service was excellent.

  • Stayed February 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Garden Inn

Helpful?
1 Thank A TripAdvisor Member
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bob M, General Manager at Hilton Garden Inn Syracuse, responded to this review, March 1, 2014
Thank you for sharing you experience with Trip Advisor regarding your recent stay with us. We appreciate the feedback. We are happy you enjoyed your stay and found our breakfast good and our service excellent. Please join us again on your future stays in the Syracuse area. Thank you.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hilton Garden Inn Syracuse

Property: Hilton Garden Inn Syracuse
Address: 6004 Fair Lakes Rd, East Syracuse, NY 13057-1372
Phone Number:
Location: United States > New York > Finger Lakes > East Syracuse
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Kitchenette Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Business Hotel in East Syracuse
#1 Romantic Hotel in East Syracuse
#2 Family Hotel in East Syracuse
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Hilton Garden Inn Syracuse 3*
Number of rooms: 100
Official Description (provided by the hotel):
The Hilton Garden Inn Syracuse, is in the eastern suburb of Syracuse, near companies such as Carrier, New Venture Gear, Bristol Meyer Squibb, and Time Warner Cable. The hotel is situated in the Pioneer office park, offering a campus-like setting. Deluxe accommodations, friendly service, and a relaxed atmosphere await our guests. Certain to please the busy executive or leisure traveler to the Syracuse, New York area are our array of special amenities, including complimentary high-speed internet access with secure PrinterOn remote printing, an in-room hospitality center with microwave, refrigerator, coffeemaker, two dual-line phones with voicemail and data ports, a large work desk, ergonomic chair, On Demand® video, TV video games, complimentary HBO® and a complimentary USA Today® each weekday morning. ... more   less 
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Also Known As:
Hilton Garden Inn Syracuse Hotel East Syracuse
Syracuse Hilton Garden Inn
Hilton East Syracuse
East Syracuse Hilton

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