A great hotel. Very clean and all the staff know how to provide real customer service. Quiet location but accessible to all your needs! Give this HGI a try over the other hotels in the immediate area. More
A great hotel. Very clean and all the staff know how to provide real customer service. Quiet location but accessible to all your needs! Give this HGI a try over the other hotels in the immediate area. MoreShow less
Thank you so much for your review on trip advisor. Our Guests comments and feedback are very important to us as we are always striving to improve our service. We look forward to having you join us on your next visit to Syracuse. If I can assist you further in any way please don't hesitate to contact me. Thanks again
Stayed at the Hilton for an overnight New Years Eve package including a band and buffets. Overall the experience was very good and most notably the courtesy of the staff on all levels. It was nice to see the hotel employees enjoying themselves including the management, during what is usually a thankless and long night to work in that business. I can't say enough about the nice people working at this establishment.
If you book an event there, the prime rib was excellent as was the salmon and pasta marinara.
One noticeable flaw with the room was a cold bathroom floor, otherwise very nice and a HOT shower and good A/C & heat. The curtains were good sun blockers in the morning.
Thank you for sharing your experience with Trip Advisor. We appreciate our guests feedback and comments as we are always striving to improve our service. We are glad to hear that you enjoyed yourself during our New Years Eve party. We hope you will stay with us again in the future. I will share your review with our staff. Again, thank you
The staff was great with check in being quick. Room was clean. Hotel was a little out of the way but not much. Free coffee in the lobby. Breakfast was not included which would have been nice but it was available for extra and there was a restaurant on site. The ventilation system was a little loud. We used the pool, spa and fitness center. All were good. The hot tub/spa bubbled too much however if you turned it on. Stairs are located at the far end of the long hallway with the one elevator in the center.
Thank you for posting your review of our property with Trip Advisor. Our Guests feedback is very important to us as we are always striving to improve our service. We hope if your travel plans bring you back this way you will again choose to join us. We look forward to seeing you. Again, thank you.
I had an enjoyable stay at the Hilton Garden Inn. I think this chain is very dependable, and this particular hotel is no exception. When you travel for business, it is important to first enter your room and find it clean, comfortable, and well kept. If there is only one thing I would expect for an hotel like this is a quieter air conditioning system. One highlight is breakfast, served by very friendly waiting staff, simple and genuine. The hotel rates are also very good.
Thank you for sharing your experience with Trip Advisor. We appreciate the feedback from our Guests as we are always striving to improve our service. I am pleased to hear that your stay was a pleasant one. I will be sure to pass along your comments regarding our staff. Again, thank you. We look forward to having you join us again in the future.
Thank you to Hilton Garden Inn East Syracuse. I was in town for a meeting being held at another hotel chain outside of the Hilton Family, so I elected this Hilton property instead. It was great. The staff were friendly and courteous, they provided me with early check in, and as a Diamond member I received free breakfast. Surprisingly, I actually got better service here than at the Waldorf Astoria I recently stayed at in Key West. Imagine that! Thank you HGI for doing such an excellent job and having such great customer service.
Thank you for sharing your experience with Trip Advisor. We appreciate our Guests feedback as we are always striving to improve our service. I am pleased to hear that your stay went well and your interaction with our staff was friendly and courteous. I will be sure to pass along your feedback to our staff. Again, thank you. We look foward to having you join us on your next trip to Syracuse.
Nice hotel - what you would expect at a Hilton Garden Inn. Rooms are nice size with microwave and small refrigerator. Beds were very comfortable and the hotel was quiet at night. Not a lot of restaurants or attraction in the immediate vicinity of the hotel but it's probably a good choice for those with business at places like Time Warner and Carrier. Hotel is a short drive to Destiny USA (formerly Carousel Center), which has a lot to offer and growing every day.
Thank you for sharing your review with Trip Advisor regarding our property. We value all of our guests feedback as we are constantly striving to improve our service. We hope if you are traveling back to our area you will once again choose to stay with us. If I can be of any further assistance please feel free to contact me directly. Thank you.