I really wanted to love this place, the reviews appear outstanding. We checked in after 9PM on Saturday night as a family of 4, traveling with two daughters ages 11 & 14. The reception was warm and welcoming, although the elderly concierge basically told us we overpaid by booking online through hotels.com. (odd introduction, but "whatever"....) When we rounded the corridor to our first floor room (104) there was an overwhelming odor of stale cigarette smoke. We always assume these days that the hotels we stay in are non-smoking. I guess there are still smoking rooms available. The room was a good size, but a bit dated. There was dark carpeting on the floor and while seated in an armchair I spotted a little clump of small crawling insects on the floor which I quickly crushed and then managed to put all bags on higher ground. I'm not a fan of ground floor rooms for this reason. The room had 2 queen size beds and the linens were not ironed. The beds looked like they had been slept in. It was a bit weird. I just thought that with so much positivity about this place how could our experience be so different? The room temperature was hard to regulate and we had relatively restless night of poor sleep. The girls had to share a bed and they found the mattress uncomfortable.
The breakfast selection was OK. There were not a whole lot of healthy choices available, but for sure everyone managed to find something suitable. We used the exercise room. There were 2 treadmills, an elliptical and a bow flex. Everything was in working condition although not commercial grade. Overall very disappointing. Will likely not return.
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- Also Known As:
- Cresthill Suites Syracuse Hotel East Syracuse
- Cresthill Hotel East Syracuse
- Cresthill Hotel Syracuse