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“weekend shopping in Syracuse, 2 couples, 2 kids, 2 babies - better than expected” 5 of 5 bubbles
Review of CrestHill Suites Syracuse

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CrestHill Suites Syracuse
Ranked #4 of 19 Hotels in East Syracuse
Certificate of Excellence
Ottawa
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
“weekend shopping in Syracuse, 2 couples, 2 kids, 2 babies - better than expected”
5 of 5 bubbles Reviewed June 11, 2012

We were hesitant booking as we've had good and terrible experiences in Syracuse with hotels. Having no luck with priceline or hotwire, an acquaintance suggested Cresthill Suites as she had stayed the year before.
We would definitely stay here again.
Pros - nice sized rooms, bathroom for each bedroom (2 bedroom suite), full kitchen, separate sitting room, really happy with the breakfast in the morning - that saved stress feeding us and the kids without having to think about it too much or ordering food they won't eat.
Cons - there was enough traffic noise to be annoying, the other couple could hear the tv from their neighbours who were noisy till apparently late, the pool was closed, beds were comfy but pillows not so much.
The pool being closed was no big deal to us but the other couple were very disappointed.

  • Stayed June 2012, traveled with family
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank ottnalgene
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
jstocker, General Manager at CrestHill Suites Syracuse, responded to this review, June 13, 2012
I thank you for your comments and review of our hotel. Sorry to hear that your next door neighbors were loud and up late at night. We get a wide variety of guests on the weekend, some from local wedding receptions and then some people unfortunately do not realize how loud they can be. The hotel was designed with bedrooms backing up to the next room's bedroom and livingroom next to next door's livingrooms(hopefully that makes sense). Should this ever happen again (no matter what hotel you are visiting), give the front desk a call and we (they) will monitor the situation. Our outdoor pool opened on Memorial Day and will stay open a few weeks after Labor Day. We hope you will visit us again in the near future. Thank you.
Jim Stocker
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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559 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (120)
Date | Rating
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  • French first
  • German first
  • Italian first
  • Swedish first
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English first
Albany, New York
Level Contributor
36 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
5 of 5 bubbles Reviewed June 9, 2012

I couldn't ask for more than what's offered at CrestHill Suites. The rooms are spacious and clean, come with a full kitchen, and have little touches like cold water in the fridge and a basket of snacks. The staff is so pleasant. Every night 5:30-7pm is happy hour with free food, wine, and beer and the complimentary breakfast is great. It's hard to believe you get all this for such a low price. I truly look forward to staying there when I travel for work!

  • Stayed March 2012, traveled on business
    • 5 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank fadergator
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
jstocker, General Manager at CrestHill Suites Syracuse, responded to this review, June 11, 2012
Thank you so much for dicovering us on your recent trip. Thank you for the positive feedback. We look forward to your return visits during your future business trips.... Remember, you can bring the dog in your picture, we will walk him during the day for you, great looking dog. Thank you and see you soon!
Jim
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Montvale, New Jersey
Level Contributor
7 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 bubbles Reviewed May 31, 2012

A great room with helpful staff in a good location at a reasonable price. I generally avoid local or small chain hotels due to the unknown factor of what I will experience. CrestHill Suites has me reevaluating that policy. Excellence from beginning to end.

  • Stayed May 2012, traveled with family
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank jdegraph
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
jstocker, General Manager at CrestHill Suites Syracuse, responded to this review, June 2, 2012
I thank you for your positive comments based on your recent stay with us.... Interesting perspective" independant hotels verses national chains.... Both have their "pros and cons". We are located amongst many top branded named hotels, so we have to work harder at making our guests more than satisfied, plus we have the flexibility with our pricing. I am glad you gave us a chance to change your mind! hopefully we will see you in the near future.
Jim
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Vancouver, BC Canada
Level Contributor
6 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
3 of 5 bubbles Reviewed May 29, 2012 via mobile

Pros: very nice mattres, pleasant and very helpful staff, full kitchen, easy check in and out
Cons: our room was very dark, cheep finishes (lino in the bathroom, poly dated covers...), not well cleaned, especially carpets, location-you have to drive everywhere!, very noisy air conditioning, windows open about 5 cm(3 inches).

  • Stayed May 2012
    • 2 of 5 bubbles
      Value
    • 2 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Rooms
    • 2 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank Listickae
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
jstocker, General Manager at CrestHill Suites Syracuse, responded to this review, June 2, 2012
I thank you for your review and appreciate your comments. If I could address some of the concerns, however, these are not excuses...... We are currently in the middle of a soft and quite rooms renovation, new beds recently arrived and have been put in place, new bedding package is going on the remaining beds and should be completed this week. Our windows have adjustable openings, but for safety and regulations are set at designated specs, both for acciental falls and safety from the outside. We have only a very few bathroom floors and countertops (10) left to do in the hotel. Your comments on the cleanliness of your room concerns me and I will address that immediately. Once again, thank you for your feedback and we continue to strive for improvement.
Jim
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Smithville
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 bubbles Reviewed May 28, 2012

I was very pleasantly surprised with this hotel and will most definitely return. The staff were wonderful, the room immaculately clean and the beds/pillows super comfortable. I've stayed in other hotels with half as much charm and double the price!! Do yourself a favour and BOOK THIS NOW!!!

  • Stayed May 2012, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
2 Thank 155019Ginger
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
jstocker, General Manager at CrestHill Suites Syracuse, responded to this review, May 30, 2012
Ginger,
Thank you for your positive comments regarding your stay here at the CrestHill Suites. We are so glad you selected our hotel to host your hospitality needs while in Syracuse. I'm so sorry,,,, another all U.S.A. Stanley Cup Finals again... I will call up Brian Burke and give him some pointers (past friends)..... Again, "Thank you" for selecting us and we look forward to your return visit!
Jim Stocker
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
SW Cleveland, OH
Level Contributor
21 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
5 of 5 bubbles Reviewed May 22, 2012

Booked this place as strategic stopping point after driving 300 miles from suburbs of Cleveland, Ohio on a Saturday in order to drive remaining mileage to visit Ulysses Grant's Cottage in the foothills of the Adirondacks on Sunday. Both stops were beautiful, peaceful, rewarding to the soul, and well worth the visits. Grant, stricken with throat cancer, wrote his memoirs during his final days at the New York State Historic Site not far off I-87, which runs south/north through the eastern portion of New York and its scenic mountains. The grounds it now sits on is adjoined by a state prison, but please don't let that deter you from visiting. It is well maintained, staffed and secured, and very educational and inspirational and a lasting testament to one of America's fading heroes of the 1800s. And Cresthill Suites is the perfect place to relax before or after a scenic drive along I-90 to get there or leave there. Of special note at Cresthill Suites, besides the tranquil surroundings inside and out, and overall sense of comfort and cleanliness, and the cordial and amiable staff, is the wonderful continental breakfast served on Sunday morning. I would return and recommend this place in a heartbeat.

  • Stayed August 2011, traveled as a couple
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
3 Thank ActiveCommunications
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
jstocker, General Manager at CrestHill Suites Syracuse, responded to this review, May 30, 2012
We all at the CrestHill Suites, "thank you", for your positive feedback on your most recent trip to the Syracuse area. From the sounds of it, it was exciting for you and your family. We are so glad we were able to provide a nice warm, clean and friendly environment for you to unwind during your journey. Please, we would love to have you stay again in the future when your travels bring you close to the Central New York area. Remember, there are many, many historic settings and sights in Central NY. See you soon!
Jim Stocker
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Ottawa, Canada
Level Contributor
156 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 42 helpful votes
3 of 5 bubbles Reviewed May 22, 2012

We stayed as a small group. The suite and multi-bedroom concept worked very well for us.
Hotel staff was very friendly.
Rooms were large, clean and in pretty good condition.
The strong smell of cleaning solution, in the halls, took some getting use to.
Breakfast met the basic needs to begin the day.

Room Tip: Best to pick a room on the inside area (facing the pool).
See more room tips
  • Stayed May 2012, traveled with friends
    • 4 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
1 Thank excobra_driver
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
jstocker, General Manager at CrestHill Suites Syracuse, responded to this review, May 30, 2012
Thank you very much for your positive comments concerning your most recent stay here in Syracuse. We welcome you group from Ottawa back to the hotel in the near future.... For your shopping desires, I need to inform you the the Carousel Mall is opening more and more stores in it's new expention. This all starts the first week of August. Many new high quality stores, restaurants and entertainment opportunities under one roof. We hope to see you and the gang in the near future. Thank you again!
Jim Stocker
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about CrestHill Suites Syracuse

Property: CrestHill Suites Syracuse
Address: 6410 New Venture Gear Dr, East Syracuse, NY 13057-1384
Phone Number:
Location: United States > New York > Finger Lakes > East Syracuse
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Shuttle Bus service Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#2 Romantic Hotel in East Syracuse
#3 Business Hotel in East Syracuse
#3 Family Hotel in East Syracuse
Price Range (Based on Average Rates): $
Hotel Class:3 star — CrestHill Suites Syracuse 3*
Number of rooms: 86
Reservation Options:
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Also Known As:
Cresthill Suites Syracuse Hotel East Syracuse
Cresthill Hotel East Syracuse
Cresthill Hotel Syracuse

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