When we arrived, the front desk was inadequately staffed and we waited in line for 25 minutes just to check in. Also, I'd rather have breakfast included than a (delicious) chocolate chip cookie. Heck, for the amount of $$$ we shelled out, I expect a cookie AND breakfast. The accommodations themselves were lovely, the bed and sheets were super comfy. I also like that the hotel recycles. But sheesh, for the cost of a night's stay, I expect better, faster service on the front end. Suggestion: use some of the excess you charge for a kiosk or a robot to help check folks in who are low-maintenance and exhausted.
- Official Description (provided by the hotel):
- Our full-service hotel in Syracuse, New York, is situated in a corporate park just off the New York State Thruway and is only ten minutes from downtown and Syracuse University. Take the complimentary shuttle to Syracuse Hancock International Airport.Our rooms and suites offer modern decor with complimentary WiFi throughout. Relax in the courtyard area with seating, plus enjoy the heated, indoor pool with a whirlpool spa and the heated, outdoor pool with a sundeck. Dine at Regatta Bar & Grille, offering cocktails and light food. Our hotel in Syracuse, New York also offers room service, a complimentary 24-hour fitness center, complimentary 24-hour business center and a self-service pantry. Host a meeting in 12,000 sq. ft. of event space including two ballrooms and two boardrooms capable of hosting up to 500 people. ... more less
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- Also Known As:
- Doubletree Hotel East Syracuse
- Doubletree East Syracuse
- East Syracuse Doubletree