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“Stayed for multiple weeks for work” 4 of 5 bubbles
Review of DoubleTree by Hilton Hotel Syracuse

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DoubleTree by Hilton Hotel Syracuse
Ranked #5 of 19 Hotels in East Syracuse
Certificate of Excellence
Granite City, United States
1 review
“Stayed for multiple weeks for work”
4 of 5 bubbles Reviewed May 7, 2014

Hotel is clean, friendly, and food @ the restaurant is good. Staff was very helpful when needed. The breakfast staff were especially friendly and accommodating. There were many events being held during my stay which resulted in noise in the hall late at night. This was not any more noise than any other large hotel with with large banquet rooms.

  • Stayed May 2014, traveled on business
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Review collected in partnership with DoubleTree by Hilton

Helpful?
Thank Seth H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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870 reviews from our community

Traveler rating
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    36
See reviews for
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Rating summary
  • Location
    4 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (89)
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English first
Syracuse, United States
1 review
5 of 5 bubbles Reviewed May 6, 2014

Spent three days at this facility for a conference and was impressed with all aspects. Customer service and food were excellent. Convenient location and the facility presented itself very well. I would def stay here again.

  • Stayed April 2014, traveled on business
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Review collected in partnership with DoubleTree by Hilton

Helpful?
Thank Karl G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kmagdon, Manager at DoubleTree by Hilton Hotel Syracuse, responded to this review, May 7, 2014
Thank you for sharing your extremely positive experience from your recent stay with us and for recognizing our facilities, staff and our locations as a reason to visit us once again in the future! We look forward to your next stay and will save you some cookies!!

Thank You,
Kevin Magdon
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Rochester, United States
2 reviews
5 of 5 bubbles Reviewed May 6, 2014

We just conducted a statewide conference - service was excellent! The staff and facilities were above scale and flexible with the changes we need to make - even though it made more work for them. Attendees enjoyed location, great service at an affordable rate.

  • Stayed April 2014, traveled on business
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Review collected in partnership with DoubleTree by Hilton

Helpful?
Thank Theresa D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kmagdon, Manager at DoubleTree by Hilton Hotel Syracuse, responded to this review, May 7, 2014
Thank you for sharing your extremely positive experience from your recent stay with us and for recognizing our location, value and meeting services as a few reasons you will visit us once again! The fact that you are willing to recommend us like you have means the world and we truly appreciate it!

Kevin Magdon
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Boston, United States
1 review
5 of 5 bubbles Reviewed May 5, 2014

From the front desk at check in to the wait staff for breakfast the sense of friendliness and welcome is outstanding. Trip advisor wants me to say more, but the first sentence covers everything. To add more is just to get to the 200 character minimum.

  • Stayed April 2014, traveled on business
    • 5 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Review collected in partnership with DoubleTree by Hilton

Helpful?
Thank Alan T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kmagdon, Manager at DoubleTree by Hilton Hotel Syracuse, responded to this review, May 7, 2014
Alan T,

You had us at "Welcoming Staff", we appreciate you taking the time to share with your fellow travelers!

Thank you,
Kevin Magdon
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Rochester, New York
Level Contributor
18 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
5 of 5 bubbles Reviewed May 2, 2014

Comfortable hotel with a very convenient location off the NYS Thruway (I-90). Tons of free parking, spacious rooms, reliable (and free!) WiFi, and friendly staff made for a nice stay. However, the most notable thing was the food. I stayed for a conference and all of the food, from the breakfast buffet to the afternoon snacks to the grazing stations for dinner, was delicious! A few of the conference attendees had dietary restrictions and I saw the staff go out of their way to find them at meal times and prepare special dishes according to their specifications. Top notch service!

  • Stayed April 2014, traveled on business
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank ETraveler0
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kmagdon, Manager at DoubleTree by Hilton Hotel Syracuse, responded to this review, May 7, 2014
A Traveler,

To start WOW! Thank you for the high marks and taking the time to detail to the world why you recommend us for both overnight accommodations and our meeting services! From your amazing description of our location and amenity's to your observations of our staff and service, we cannot truly tell you how much we appreciate you sharing! It means the world to us so thanks again!

Warm regards,
Kevin
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Syracuse, United States
1 review
5 of 5 bubbles Reviewed May 2, 2014

Simple clean accommodations and a VERY hospitable staff, both hotel and food service. Rooms are a touch small, but very clean and well-kept. Hotel staff went out of their way to be friendly and accommodating.

  • Stayed April 2014, traveled on business
    • 5 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Review collected in partnership with DoubleTree by Hilton

Helpful?
Thank Anna S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kmagdon, Manager at DoubleTree by Hilton Hotel Syracuse, responded to this review, May 7, 2014
Thank you for the nice Tripadvisor review and most dear to us the mention of the staff's friendliness!

We truly appreciate it!
Kevin Magdon
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Boston MA
Level Contributor
57 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
4 of 5 bubbles Reviewed May 1, 2014

Stayed here for a conference and was very impressed. The staff was really friendly and very accommodating. The rooms were clean with super comfy beds. I had room service (breakfast and dinner) and it was very good - the prices were reasonable and the wait staff was very nice. My room was on the first floor - the only thing that made me a little nervous was sliding glass door leading to parking lot - but the area seemed safe.

  • Stayed April 2014, traveled on business
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank Melissambz
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kmagdon, Manager at DoubleTree by Hilton Hotel Syracuse, responded to this review, May 6, 2014
Thank you and for taking the time to share some great details of your recent stay with us! I'm glad to hear you enjoyed your breakfast as much as you did and that you found our beds super comfy! We appreciate your sharing!!

Safe Travels,
Kevin Magdon
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about DoubleTree by Hilton Hotel Syracuse

Property: DoubleTree by Hilton Hotel Syracuse
Address: 6301 State Route 298, East Syracuse, NY 13057-1205
Phone Number:
Location: United States > New York > Finger Lakes > East Syracuse
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#2 Business Hotel in East Syracuse
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — DoubleTree by Hilton Hotel Syracuse 3.5*
Number of rooms: 250
Official Description (provided by the hotel):
Our full-service hotel in Syracuse, New York, is situated in a corporate park just off the New York State Thruway and is only ten minutes from downtown and Syracuse University. Take the complimentary shuttle to Syracuse Hancock International Airport.Our rooms and suites offer modern decor with complimentary WiFi throughout. Relax in the courtyard area with seating, plus enjoy the heated, indoor pool with a whirlpool spa and the heated, outdoor pool with a sundeck. Dine at Regatta Bar & Grille, offering cocktails and light food. Our hotel in Syracuse, New York also offers room service, a complimentary 24-hour fitness center, complimentary 24-hour business center and a self-service pantry. Host a meeting in 12,000 sq. ft. of event space including two ballrooms and two boardrooms capable of hosting up to 500 people. ... more   less 
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Also Known As:
Doubletree Hotel East Syracuse
Doubletree East Syracuse
East Syracuse Doubletree

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