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“Awesome hotel - very clean!” 5 of 5 bubbles
Review of DoubleTree by Hilton Hotel Syracuse

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DoubleTree by Hilton Hotel Syracuse
Ranked #5 of 19 Hotels in East Syracuse
Certificate of Excellence
West Babylon, New York
1 review
“Awesome hotel - very clean!”
5 of 5 bubbles Reviewed November 20, 2013

Hotel is extremely clean and modern. Very nice staff! Delicious breakfast - homemade omelets are delicious! Hotel staff is extremely professional and kind. I would definitely stay at this hotel again if coming back to the area.

  • Stayed November 2013, traveled on business
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Review collected in partnership with DoubleTree by Hilton

Helpful?
Thank TOCNOC
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kmagdon, Manager at DoubleTree by Hilton Hotel Syracuse, responded to this review, November 26, 2013
Thank you for choosing to stay with the DoubleTree Hotel by Hilton Syracuse and for taking the time to share with your fellow travelers! I will make sure to share your comments on the breakfast with Chef Ron and the team and we certainly look forward to your return on your next visit to Syracuse!

Safe Travels,
Kevin Magdon
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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866 reviews from our community

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Rating summary
  • Location
    4 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
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English first
Level Contributor
175 reviews
41 hotel reviews
common_n_hotel_reviews_1bd8 92 helpful votes
4 of 5 bubbles Reviewed November 15, 2013 via mobile

Staff were friendly. Hotel and room were very clean. I stayed on a business trip. There wasn't a large variety of restaurants close by but there is one at the hotel. Convenient location and would stay again.

Stayed October 2013, traveled on business
Helpful?
Thank Albrecht315
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kmagdon, Manager at DoubleTree by Hilton Hotel Syracuse, responded to this review, November 18, 2013
Thank you for sharing your positive experience from your recent stay with us and for recognizing our location and cleanliness as a few reasons you will visit us once again while in Syracuse on business! We truly appreciate it!

Kevin Magdon
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Ottawa, Canada
1 review
4 of 5 bubbles Reviewed November 15, 2013

The hotel was very clean, the rooms were well kept and the staff was always friendly and willing to take time to answer our questions. We had a good stay. The only problem was that at around 8am I heard a glugging sound coming from the bathroom. When I went to take a shower at 9am, I saw that there was a black sludge like streaking on the base of the tub. This wasn't there when we checked it. I believe the pipes had backed up. We called the service desk and they sent someone up in less than a minute. So not sure if this a recurring problem at this property. No explanation as given. Other than this, the stay was perfect. So not sure what they can do about this.

  • Stayed November 2013, traveled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Review collected in partnership with DoubleTree by Hilton

Helpful?
Thank Mandy S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kmagdon, Manager at DoubleTree by Hilton Hotel Syracuse, responded to this review, November 18, 2013
Thank you for taking the time to share your quick feedback on your recent stay with us. We appreciate your opinion and while I am sorry to hear about the tub back up that occurred during your stay, from your tone it sounds like our response to this incident and the general service you received makes us a place that you would stay with again if given the opportunity.

We appreciate you taking the time to share with your fellow travelers and we look forward to your next visit to the U.S. and to Syarcuse!

Thank you,
Kevin Magdon
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Ottawa, Canada
1 review
5 of 5 bubbles Reviewed November 15, 2013

We stay here on our semi annual shopping trips to Syracuse. It is a short drive to Destiny USA and downtown. The hotel is clean and the staff is very friendly. I would not hesitate to recommend this hotel to anyone.

  • Stayed November 2013, traveled as a couple
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Review collected in partnership with DoubleTree by Hilton

Helpful?
Thank Brenda F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kmagdon, Manager at DoubleTree by Hilton Hotel Syracuse, responded to this review, November 18, 2013
Thank you for sharing your extremely positive experience from your recent stay with us and for highlighting our convenient proximity to Destiny USA and downtown Syracuse as just another reason to stay with us! The fact that you are willing to recommend us like you are means the world and we truly appreciate it!

Kevin Magdon
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Peru, United States
1 review
5 of 5 bubbles Reviewed November 7, 2013

This is a wonderful hotel, the staff is great, the food is great and the rooms are very clean and comfortable. I have stayed there twice and have had an wonderful experience both times. This would also be a good hotel for families or couples. I traveled for business, but would stay there again with my family.

  • Stayed November 2013, traveled on business
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Review collected in partnership with DoubleTree by Hilton

Helpful?
Thank Julie H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kmagdon, Manager at DoubleTree by Hilton Hotel Syracuse, responded to this review, November 11, 2013
Thank you so much for being a recent guest with us and for leaving such a nice review on TripAdvisor! We strive to make our guests feel welcomed and comfortable. I am so happy to hear that we were able to provide that level of service to you during your recent stays and that we will be able to have you back as a guest in the future (Hopefully for some fun time rather this just business)

Best Wishes,
Kevin Magdon
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Washington, United States
1 review
4 of 5 bubbles Reviewed November 6, 2013

My wife and I attended the NYSSCA conference and had a most enjoyable stay thanks to several staff members. The best example was when my wife and I were sitting in a hallways outside of a conference room. A staff member came by with a cart of water bottles. When I asked if they were for the conference because my wife would like one. He stopped and presented one to her as if he were offering a bottle of wine. He had a smile throughout. She felt as if we had a friend on the stgaff and we interacted with him several times. A+

  • Stayed November 2013, traveled on business
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Review collected in partnership with DoubleTree by Hilton

Helpful?
Thank Robert S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kmagdon, Manager at DoubleTree by Hilton Hotel Syracuse, responded to this review, November 11, 2013
Thank you for sharing your extremely positive experience from your recent stay with us and for recognizing our staff members as a primary reason that you would visit us once again! The fact that you are willing to recommend us like you have means the world and we truly appreciate it!

Warm regards,
Kevin Magdon
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Brooklin, Canada
Level Contributor
25 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
4 of 5 bubbles Reviewed November 1, 2013

I stay here regularly for work. The hotel is very comfortable, has a nice welcoming lobby, and a great restaurant! The staff are very friendly. The fitness room and business centre are well-equipped. I always enjoy my stays in Syracuse!

  • Stayed November 2013, traveled on business
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank Sheny H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kmagdon, Manager at DoubleTree by Hilton Hotel Syracuse, responded to this review, November 11, 2013
Sheny H,

As a frequent guest, we so appreciate you taking the time to share the consistency of service and more importantly that we continue to time and time again make you feel appreciated and welcome!

Thank you,
Kevin Magdon
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about DoubleTree by Hilton Hotel Syracuse

Property: DoubleTree by Hilton Hotel Syracuse
Address: 6301 State Route 298, East Syracuse, NY 13057-1205
Phone Number:
Location: United States > New York > Finger Lakes > East Syracuse
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#2 Business Hotel in East Syracuse
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — DoubleTree by Hilton Hotel Syracuse 3.5*
Number of rooms: 250
Official Description (provided by the hotel):
Our full-service hotel in Syracuse, New York, is situated in a corporate park just off the New York State Thruway and is only ten minutes from downtown and Syracuse University. Take the complimentary shuttle to Syracuse Hancock International Airport.Our rooms and suites offer modern decor with complimentary WiFi throughout. Relax in the courtyard area with seating, plus enjoy the heated, indoor pool with a whirlpool spa and the heated, outdoor pool with a sundeck. Dine at Regatta Bar & Grille, offering cocktails and light food. Our hotel in Syracuse, New York also offers room service, a complimentary 24-hour fitness center, complimentary 24-hour business center and a self-service pantry. Host a meeting in 12,000 sq. ft. of event space including two ballrooms and two boardrooms capable of hosting up to 500 people. ... more   less 
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Also Known As:
Doubletree Hotel East Syracuse
Doubletree East Syracuse
East Syracuse Doubletree

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