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DoubleTree by Hilton Hotel Syracuse
Ranked #5 of 19 Hotels in East Syracuse
Certificate of Excellence
Gananoque, Canada
Level Contributor
12 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
“OK”
Reviewed June 30, 2013

We stayed here for our anniversary and it was just OK. We expected something more based on the reviews. The pools were nice, but on check in for the first night the indoor pool was closed. The outside pool was nice and refreshing- not heated, only the indoor one was. The location is not close to the mall or the downtown area. We ordered room service and expect to pay 50% more than what you order. Food tax, fees, and 21% automatic gratuity will bring two desserts for $6 each up to a total bill of $18.37. Pretty crazy, but it was our anniversary, so we spent it! Breakfast was good but expensive as well.

  • Stayed June 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Joanne M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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882 reviews from our community

Traveler rating
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    286
    170
    55
    37
See reviews for
266
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Rating summary
  • Location
    4 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (89)
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English first
Syracuse, New York
Level Contributor
88 reviews
43 hotel reviews
common_n_hotel_reviews_1bd8 47 helpful votes
Reviewed June 28, 2013

This is, like Syracuse, an older hotel that probably was better in the past. I am a diamond member but they couldn't give me a top floor and there was no executive lounge, which is sort of annoying for those of us who enjoy the free AM and PM meals, snacks, and perks. They do give a free breakfast buffet (not continental, but whole buffet unlike what your coupon says so that is good) for gold and diamond members, but that is about it.

I think the hotel is somewhat rundown but still is clean. It has an older feel to it. Also, the layout is confusing and it can be hard to tell which doors to enter from entrances opposite the main entrance.

There was a very large Mason convention there with patrons dressed very well (I was impressed and they were very nice people) and I think this pushed the hotel to its service limits accommodating all of them. I cut the hotel some slack on that one.

On the plus side, the bed was fine, the room was clean (but small), the breakfast was very good and had lunch once at the restaurant and it was good. The staff were nice, liked the fitness center and that place was OK. I am not sure you can do a lot better in this area (although Sheraton was very nice last year) but only 3.5 stars.

  • Stayed June 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank hamptondragon
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kmagdon, Manager at DoubleTree by Hilton Hotel Syracuse, responded to this review, July 1, 2013
hamptondragon,

Thank you for taking the time to share your quick feedback on your recent stay with us. We appreciate your honest opinion and while I am sorry to hear that you were underwhelmed with layout and age of the hotel I do hope that the service you received would bring you back again if given the opportunity. As with all our reviews, we will use your comments as we constantly look for ways to improve our guests' satisfaction.

Thank you,
Kevin Magdon
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Orlandom FL, United States
1 review
Reviewed June 26, 2013

We were visiting family in the area, a new grandchild. We had a very nice stay, and were able to use the hotel facilities to meet with and spend time with family, at the pools and in the restaurant. Looking forward to visit again.

  • Stayed June 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with DoubleTree by Hilton

Helpful?
Thank Robert F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kmagdon, Manager at DoubleTree by Hilton Hotel Syracuse, responded to this review, June 28, 2013
Thank you for sharing your positive experience from your recent stay with us and for recognizing our facilities including our great indoor and outdoor pools as a reason to visit us once again in the future! We look forward to your next stay and congratulations on your new family addition!

Thank You,
Kevin Magdon
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Troy, New York, United States
1 review
Reviewed June 20, 2013

Took over 2 hours to get clean towels for room. Ordered room service for dinner. Burgers were great, but my daughter's pasta alfredo was not good at all. Pool staff was too strict with kids playing in the pool. They were even restricted from jumping in the pool. What kid doesn't jump in the pool? Such restrictions ruined the fun at the pool.

  • Stayed June 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with DoubleTree by Hilton

Helpful?
Thank Latonia S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bloomington, Illinois, United States
Level Contributor
44 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
Reviewed June 16, 2013

My wife and I only stayed one night on our way to Maine. I thought the bed was very comfortable. The room was very clean. The bad thing was the internet service we couldnt connect so we just used our data plan on our phones which worked out. The elevators did seem to be on their last leg also but did not bother me.

  • Stayed June 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Joe K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kmagdon, Manager at DoubleTree by Hilton Hotel Syracuse, responded to this review, June 17, 2013
Thank you for choosing to stay with the DoubleTree Hotel by Hilton Syracuse and for taking the time to share your overwhelmingly positive experience!

Thanks again!
Kevin Magdon
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Ottawa, Canada
Level Contributor
16 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed June 11, 2013

Weekend away for my wife and I. The hotel was relatively close to interstate and reasonably close to access shopping. Reasonable rates - good value for money... decent dinner buffet... grounds neat and tidy... indoor and outdoor pool available. NOTE: Not a lot of food choices within walking distance.

  • Stayed June 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with DoubleTree by Hilton

Helpful?
1 Thank Tessa-is-Black
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kmagdon, Manager at DoubleTree by Hilton Hotel Syracuse, responded to this review, June 28, 2013
Thank you so much for being our guest and leaving your comments here at Tripadvisor. We are so happy you enjoyed your stay during your adventure here in Syracuse. We truly appreciate the kind comments regarding the easy access to several central New York destinations and finding our facility and service a great value.

We hope to see you again soon!
Kevin Magdon
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Pembroke Pines, Florida
Level Contributor
23 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed June 8, 2013

Great bed, very comfortable! The room was clean and nicely decorated (modern) but I did find the closet a bit small and insufficient counter space in the bathroom. Also, my room had 2 beds which sleeps 4 but it also makes it a bit cramp so I'm not sure how comfortable 3 or 4 people would be in this room. Nice lobby, bar and restaurant area. There was a good selection for breakfast and the service was very good but it is pricey. Good size gym for a hotel and it is well equipped and there is an indoor pool and an outdoor pool. Staff was very friendly and helpful. I'm coming back to Syracuse 2 more times this year and I will definitely stay in this hotel because of their bed. Hilton should use this bed in all their hotels.

  • Stayed May 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Manny L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kmagdon, Manager at DoubleTree by Hilton Hotel Syracuse, responded to this review, June 17, 2013
Thank you for sharing your extremely positive experience from your recent stay with us and for recognizing our comfy beds as a great reason to visit us once again in the future! We look forward to your next stay and will have your great night's rest ready and waiting for you!!

Thank You,
Kevin Magdon
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about DoubleTree by Hilton Hotel Syracuse

Property: DoubleTree by Hilton Hotel Syracuse
Address: 6301 State Route 298, East Syracuse, NY 13057-1205
Phone Number:
Location: United States > New York > Finger Lakes > East Syracuse
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#2 Business Hotel in East Syracuse
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — DoubleTree by Hilton Hotel Syracuse 3.5*
Number of rooms: 250
Official Description (provided by the hotel):
Our full-service hotel in Syracuse, New York, is situated in a corporate park just off the New York State Thruway and is only ten minutes from downtown and Syracuse University. Take the complimentary shuttle to Syracuse Hancock International Airport.Our rooms and suites offer modern decor with complimentary WiFi throughout. Relax in the courtyard area with seating, plus enjoy the heated, indoor pool with a whirlpool spa and the heated, outdoor pool with a sundeck. Dine at Regatta Bar & Grille, offering cocktails and light food. Our hotel in Syracuse, New York also offers room service, a complimentary 24-hour fitness center, complimentary 24-hour business center and a self-service pantry. Host a meeting in 12,000 sq. ft. of event space including two ballrooms and two boardrooms capable of hosting up to 500 people. ... more   less 
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Also Known As:
Doubletree Hotel East Syracuse
Doubletree East Syracuse
East Syracuse Doubletree

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